First time customer at Craig's. Our leaking radiator was replaced quickly and correctly the first…read moretime with no issues. Price was exactly what I was expecting for this job, knowing there were several hours of labor involved. Final bill quoted is a cash price so there is an additional credit card fee if you use one. Just know that going in, and save a little at pickup. Very happy with the service we received and we will be a repeat customer, if needed, in the future.

A local "Corporate Chain" Tire Repair Shop recommended complete brake overhaul for my front and…read morerear brakes, plus two new tires. I had Craig Automotive look at my car, and I only needed front brake pads. Extremely honest and will do their best to get you in as soon as possible. They saved me $1100 on one visit...They are the only place I will take my vehicles

I have had a bit of experience dealing elsewhere with shops similar to Stan and LouAnn's…read more'Stananco'. It was usually a 50/50 chance of: a) actually fixing the problem, and b) getting it done for a fair price. I have purchased several pieces of equipment from Stananco. Each and every time, no matter who helped me (usually Stan himself), I was given their full, undivided attention. All questions (some pretty dumb) were answered fully, respectfully and with a smile. Zero pressure to buy--- alternatives were always presented, some more expensive, some less. Prices for their equipment are probably the usual prices you would find at other decent shops. However, I have had all of the equipment serviced by them, and they have always done a fantastic job, for very fair prices, sometimes with a little 'extra' thrown in unexpectedly. They are fast, and keep you informed. No issues, no drama, no stories. All of their staff are professional and friendly. I would recommend them to all of my family and friends without hesitation.

Absolutely TERRIBLE customer service. I was told I needed…read moreto schedule a time to have brake pads replaced and I generously agreed to wait 2 WEEKS to bring in the vehicle. I arrived before 8am and by 5pm they provided the excuse that they didn't have time to even look at it. Why in the world would you advise the customer to schedule the service, plead to give the shop 2 weeks to honor the commitment and then NOT honor it at all and provide no real reason out side of BAD MANAGEMENT. If you cannot honor a scheduled service then why would anyone allow you to work on their vehicle. Great opportunity to open another auto shop in Jackson, HUGE demand.

While traveling from Michigan to Gulf Shores AL we experienced brake issues. We were able make it…read moreto a motel in Peach Tree City GA. Our vehicle was towed to Earls Quality Car Care on New Years Eve on Friday evening. Nothing was going to be open until the following Monday. I contacted Earls first thing Monday and was told by Joel they would do everything possible to get us back on the road that day. Not only did he make the prompt repairs needed but he also contacted my repair shop in Michigan that replaced my front brakes a few weeks ago. The part they used was defective and he was able to get this covered under warranty. This is a great example of awesome customer service and an honest repair of my vehicle. They could have easily just done the repair and not be bothered with following up with the shop in Michigan. This is way above what many business would do and what it means by Southern hospitality. Joel made sure I was contacted through out the process and was able to get us back on the road as promised. Thank you Joel for allowing this retired couple to feel confident in the entire process and be able to enjoy the trip.

It's heavy heart to write this review I thought long and hard about it I took my car to the…read morelocation to get my car fix I ask them to fix the power steering and the tire rods I'm not sure about the work was done they told me needed a radiator cap mines was no good they put some of plug in the top of the radiator a regular radiator cap would have been fine I ask for a oil change it never happened and never got my money back and thing that top the cake my transmission was working fine now my transmission is not working anymore it is what it is 2450 was wasted on my car

Incredible service. Quick response when I was stranded on the highway. Highly recommend and will…read morealways use them in the future.

I wish there was a negative star option. My husband was struck by a hit and run driver and ended up…read moreoff the shoulder on I75. Frank's got him out of the ditch but my husband was still able to drive the car to the Pilot in Jackson. The tow operator followed him and wanted $250 CASH to just "let it go", but with the amount of damage, we knew the Insurance company would include the tow in the final settlement. SIDE NOTE: He was asked to tow it directly to the body shop. Instead, he took it to FRANK'S AUTOMOTIVE SERVICE AND TOWING, where it appears to have sat accruing storage fees while we tried to locate it! Two days later, the $250 (under the table quote) had inflated to $1310.00 when they saw they could get a fat insurance payout. Our intention was to save a double tow charge. Instead, we let these crooks have a go at our expense. Don't call these people unless you've exhaused every other possible avenue. And make sure you're carrying a butt-load of cash.

You guys know how stressful it can be when your vehicle breaks down, especially when you don't know…read morewhat to expect! I was recommended this place and it is now my new spot to get my car fixed! I drive a Lexus GS350 and this car can't go to just a regular shop! I'd been told one thing was wrong by a dealer and as it turns out, that wasn't the case! I spent $100 rather $1097 which was the quote from the dealer!! They are professional and thorough!! Check them out!!

Very personable and helpful team. They did a thorough check on my BMW and I felt confident with…read moretheir work! Location is convenient and the lobby area is very clean. I'm definitely going to be a regular customer!!! Thank you for the quality service!!!

Not too many shops can provide service to my 1998 Mercedes Benz 500SL. The last shop who had…read moreserviced the car for the person I bought it from did not do such a great job. This was my first time at Theo's. Theo's was very responsive and professional. The price was not cheap but the service was very good. I'll continue to utilize their service.

Theo's Automotive staff and mechanics are very detailed and patient. The customer service I have…read moreconsistently received is timely and they communicate very well. I have had work performed on multiple cars and more recently the Range Rover which came in 40% less than the dealership quote. If I ever have questions they answer quickly and they have a savings program for future use. Thank you to the ENTIRE Theo's team! Dr. Dalentina Robertson

I just had a motor replaced at McDonough radiator and auto,they saved me over 2000.00 under FORD…read moreDEALER PRICES. Truck runs great ask for Duane the owner.Very fast turn around. Been doing business with Duane all my life.

I needed the correct radiator, and they found it for me, which was one of the best transactions…read moreI've ever had. I had been trying to find the right replacement, and he found it. Very professional and respectful.

took my 2018 Honda Pilot Here Once! it was overheating and acting up. brought it, paid for it, took…read moreabout 2 days to get it done! 3 days later, it did the same thing! I called them and they told me to bring it in, to see if they had missed something or something was left undone. my husband was at the Taco Bell and we asked for a tow truck, they said okay, but if it was their fault we wouldn't have to pay for it but, if it was something else other than what they were fixing, we'd have to pay the towing. the owing fee was $150... from Taco Bell, to the shop. it wasn't even that far. my husband ended up asking help to push the car. we get a call the next day, that the car is ready. we come in, they said "alright, take it". didn't get charged or get any explanation. second incident, my husband brings in his 2015 Chevy Silverado. it needs breaks changed on all 4. tell me why it's $2,000 ?? what do we do, we bring all the parts. the brakes and brake pads and router, and caliber. just for the labor it was $700? which is crazy, cause my husband kept going back and forth with them. they kept telling him they weren't the right breaks, or pads, and my husband comes to talk to the machanic and he's like "oh sorry, we haven't even opened the boxes or looked at them" NEVERMIND, $680 to change one set of breaks, router and caliber. FUCKING CRAZY. I'm sorry but, they need better communication skills, and they take sooo long to get things done.

Beware of Misleading Diagnosis - Get a Second Opinion!…read more We recently took our 2019 Lincoln Nautilus to Alpha Automotive in Locust Grove due to sluggish performance and visible exhaust emissions. After a quick inspection, we were informed the vehicle needed a brand-new engine--a repair quoted between $9,000-$10,000. The staff insisted this was the only option, and they removed the engine cover during the process. Thankfully, we sought a second opinion from a trusted mechanic and took the car to Legacy in McDonough, where we were told an engine replacement was completely unnecessary. The issue turned out to be a known and documented problem with that engine model (supported by a Ford service bulletin), not a catastrophic failure. Legacy handled the fix properly, professionally, and at a fraction of the quoted cost. When we contacted Alpha Automotive about the removed engine cover, they did apologize--but that didn't change the fact that we were nearly misled into an expensive, unnecessary repair. Our recommendation: Always get a second opinion, especially when faced with high-cost diagnostics. This experience raises concerns about transparency and trustworthiness. Consumers deserve honesty, not what appears to be pressure tactics or oversight.