Midas did a free inspection early this morning and it was necessary to get my muffler fixed. Ryan told me they would get the necessary part and I could bring the car back by 4 p.m. I received a call by 3:10 and told me I can come in earlier. the staff was so polite and everything done in an hour. The previous messages on Yelp were terrible and I was a little apprehensivE, however my Hyundai service rep recommended them. Had the best experience and most courteous experience. Thank you Ryan and your team Karin Wright read more

Midas sent me a text with a link to to a google review and after I gave them the poor review they replied as with all the other negative replies with "we want to help" attitude and provided a link so they could get your info (shouldn't they already have that?) and when you click on the link there is an error ...end of customer service lol I have attached a screen shot of my review if you are interested read more

Midas - Auto Repair Near Me - St. Catharines, Ontario

Horrible manager demeaning to his staff and talks rudely to his workers. Frank shouldn't be in the customer service area, he may be good at fixing vehicles but to manage people he cannot. Ryan is very nice, you think he is the manager kind and caring. read more

I love to go to this location, because they are very helpful, efficient, knowledgeable, and honest. Definitely will recommend and have recommended them to friends. read more

Would not recommend to anyone. Lied to me in first encounter, and very poor customer service the second encounter. I showed up to ask if they could do a walk-in oil change in the middle of the week, but they were booked up, which is totally fine! The man at the counter was friendly, and helped me book an appointment. I asked if there was any availability early Friday morning, and he said 11am. I said no, I can't do that because I work at noon. He continuously reassured me that I would be out BEFORE 11:30am on Friday so that I could get to work on time. So I agreed. I arrived for my appointment on Friday and sat in the waiting room, my car wasn't moved from the parking spot until 11:20am. I saw it pull back into the parking lot at 11:48am, and I quickly made my way to the counter to pay (as I should have already left). There was a man paying ahead of me. So I patiently waited. Then another customer came in from outside and got in line behind me. The receptionist finished with the first customer and then told me my car wasn't ready yet. I told her I saw it and asked if I could pay because I was running late for my shift. I also told her I knew it wasn't her fault it took longer than the man told me it would, but that I had to go. She got very snappy with me and told me that they did it as fast as they could and that she still needed to enter my papers in the computer. Then she proceeded to wave the customer behind me up to the counter and have him pay. She told me I'd have to wait. So I sat back down, and couldn't help but to start crying from the way she was speaking to me and because I was now going to be late for work. I would have NEVER made the appointment at 11am if I hadn't been told I'd be out before 11:30am. And the receptionist's attitude was extremely uncalled for, as I was polite to her the entire time. read more

May 2, 2016 - I had my front brakes and calipers done on my Toyota 4 Runner at Midas in St. Catharines. Months leading to January 31st, 2017 my truck did not roll when brakes were released or when I went downhill and let go of the gas, my truck almost came to a stop without applying the brakes. I never thought it would be my calipers seeing that I just had them replaced. January 31st, 2017 I took my truck out on errands. I was out for approx. 45 minutes. My tuck felt odd and again like it was slowing down to fast, so I decided to check my rims and brakes. When checking the front passenger rim, it was very hot to the touch. I called Midas in Kingston and they got us to bring truck in right away. Teena Slate at Midas had instructed us that the front passenger caliper was seized and the front drivers caliper was partial seized. Teena Slate was unfamiliar with the part Midas in St. Catharines put on (The part was a Cardone Semi Loaded Brake Caliper. Teena Slate called Midas in St. Catharines and they informed her that they used parts from a place called Motorcad in St. Catharines. Midas Kingston was unable to deal with Motorcad due to where they were located. Kingston Midas was surprised that Midas St. Catharines did not use NAPA, as all Midas' use NAPA being a national company. Teena Slate proceeded to call Midas St. Catharines and work something out with them in our best interest. Midas St. Catharines assured Teena Slate that they would fully refund us if we brought the calipers back to Midas St. Catharines. Midas Kingston replaced the Pads and calipers on the front and did the pads on the back. Midas Kingston had charged us for the full job except for the front pads because they were able to replace them with the same. Midas Kingston as well as I, were under the understanding that I would get my full refund at Midas in St. Catharines as Teena had talked to Cindy and Andrew at Midas St. Catharines with that assurance. Teena Slate also spoke with Motorcad and they had informed her that there was a 2 year warranty on the calipers and upon return they would be fully refunded. February 1st, 2017 we went back to Midas Kingston to pick up the truck. I was originally told the bill was for a total of $1,013.07 tax included. When I picked the truck up the total had changed to $1,142.83. When asked why, Teena Slate explained that she had forgotten about the core charge on the new calipers because normally the customer does not take the calipers with them. I wanted to make sure that I would be reimbursed for the core as well, so Teena Slate called Midas St. Catharines and they had said yes they would refund me as well for that. Teena Slate documented the calls to Motorcad as well to make sure that they were still under warranty (yes 2 yr warranty) and if they were still going to honor the warranty again yes. With all that was done, I felt satisfied that I would receive the refund in the amount of $635.90 $218.19 per caliper (218.19 X2) $126.36 Core charge $562.74 Sub Total $73.16 HST $635.90 Total Vicky at Midas St. Catharines refused to refund me the total. The would only refund me $453. Their cost !!! Time to take them to small claims read more

AVOID AVOID AVOID!!!! I would give ZERO stars if I could. Is it too much to ask that the employees WASH THEIR HANDS before entering a vehicle?? For the 2nd time IN A ROW, grease all over my steering wheel. Sloppy. After the oil change, they couldn't remember the proper kilometres on the odometer so they just guesstimated. If they put little or no care into the smaller things, should I be worried about everything else??!! I went in for an oil leak. They told me that FOR SURE it's the radiator. I would need a new one and was quoted at $600. Turns out it was the A/C and they went ahead with the work WITHOUT my consent at a higher cost of $723. If I knew BEFORE they started, I would've taken it to someone I know who specializes in that area for a fraction of the cost. I have spent over $3000 over the past 3 weeks on 2 vehicles and I will NEVER be back. ZERO customer loyalty. You would think for that kind of money they would atleast turn a hose on your car, not give it back dirtier than when you got it. They don't care. AVOID AVOID AVOID read more

I spent almost $600 and within 1.5 months, the SAME PROBLEM started happening again. I came back to this Midas service and Andrew S., Manager, told me that there was NO WARRANTY although the woman who is working at the front desk said that warranty would be 3 months from the date of the service when I came 1.5 months ago. Both of them said that it could be a different problem so they suggested me that another diagnostic test was necessary to find out what the problem was. What did they do with the first diagnostic test that I had paid for when I came first? Aren't they supposed to find out what the real problem was at that time? If their technicians couldn't diagnose accurately, why should we come and use their repair service? The woman further said that they could not predict the future so it could be a different problem. This is a lame excuse. Really, it is only 1.5 months!! It is NOT a future time! My car gave a same warning and it behaved exactly like 1.5 months ago. The only thing that the manager was thinking was how to rip off customers. I asked him (just wanted to know) how much it would be for a diagnostic test? He said that it was $98. I told him that it was $60 about 1.5 months ago based on the receipt. The woman told me that it was only $60 for a diagnostic test when I came 1.5 months ago. Andrew S. said that he was a manager here. So, the woman made a mistake at that time. I said she did not make a mistake because I asked her for a couple times how much a diagnostic test would be before deciding to use their repair shop 1.5 month ago. Apparently, there was no consistent between the manager and his subordinate because 1.5 month ago, the manager said that a diagnostic test would be $90. He said that after I had decided to use their service and my car was being repaired by Justin M. (a technician). Within 1.5 months, the diagnostic test has risen up from $90 to $98. Speaking about a mistake, it is actually a mistake to use and ask for my car to be fixed by this Midas repair shop! So, I asked for other repair shop (NOT Midas) to fix my car. After doing a diagnostic test at other shop, they concluded that it was exactly the SAME PROBLEM as what had happened 1.5 months ago. They told me that Midas did NOT use OEM parts. That's why my car often does not recognize it. Before deciding to fix my car at Midas, I asked if they would use new OEM parts specialized for my car, Andrew said yes. STAY AWAY from this Midas shop!! They are trained just to lure you to fix your car there but after that, there is no service, no warranty after sales. Don't trust your car with them. They might use used-spare parts. Their technicians could also not diagnose car problems accurately. Totally ripped off! read more