It's been a couple months now since my last service and I just haven't had time to update - but I formerly had written a five star review last November - which I now am taking back. 1) EVERY time I try to schedule online for an oil change it says I'll get a call within 30 business minutes. Never do. I've scheduled multiple appointments now and every time end up needing to call them a few days later to schedule over the phone anyway. I tried to give them the benefit of the doubt - I get it - they're busy. But every time?? 2) I already was a little weary as I'd had my oil changed/ and belt swapped back in November and my oil light came on for a change which was almost 1,000 miles before it should've. Fine whatever. 3) Waited days to end up calling and get my car scheduled for the oil change only to pick it up and have them tell me I needed the exact same belt replaced that should last YEARS. I made a comment to the clerk checking me out asking if it was the same one I JUST had changed which he confirmed it was. He then proceeded to look at the pic the mechanic took and seemed to not be able to find any reason why I should need it. I told him if it didn't need to be changed it's fine, but it was covered under warranty so they did it anyway. Just proof in my eyes that they were trying to rip me off and they just didn't check the history before trying to pull one over on me. Needless to say, I will not be returning. The only positive is everyone up front is always extremely kind when I go in. Unfortunately that's not enough to keep my business. read more

Yesterday I went to this Midas location to put on ( install ) the splash guard and she gave me a quote 1/2 hour labor for $100.99 . So I canceled it Just ridiculous price she gave me. Later I went to Firestone and they will put on my splash guard for $10.00 read more

For who ever goin to get Service from Midas This Store located 8104 N Academy should be aware of Tricky First of all , I saw some discount promotions for brake service at this location then I decided went to get service here by talk with Mr.Micheal very clearly in person about the price and promotions before I agree to do it But after done the service , Invoice papers don't have any Discount from promotion that I and Him ( Michael ) was talked about of it He said he forgot and say sorry but he can't adjust or re-open payment ticket to discount it , I have to wait tomorrow ( Monday October 30 ,2023 ) for Manager to take care of it then he will give me a call to confirm about refund money go to my Credit card , But no phone call from him then I decided to call and I went and check by my self on Monday and Wednesday , He still keep saying the same word! Tomorrow tomorrow and tomorrow So what tomorrow is tomorrow and when i can get my money back ? It not about $40 discount from service that I expected , but Him ( Michael ) make a mistake and He should learning how to Honestly and Ethics from his JOB !!! ! You might think $40 it just little money but some people have to work 3-4 hours to get it If you can't do that ! just say it , Don't waste customer time. I am done with trying to follow my refund money back! ! Just warning people who's goin to get service here be mindful of it Thank you Midas : 8104 N Academy and Thank you Michael For my first time bad Experience read more

Midas - Promotion on the website - Tires Near Me - Colorado Springs, Colorado

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They overcharged in a very big way. I wanted a simple spark plug replacement. I should have done a search first, and then an estimate. KBB says it should cost between $477 - $594. They charged more than $900 claiming the intake manifold had to be removed and cost an additional few hundred dollars. The dealer will do the same job at half the cost with certified technicians. I made a costly mistake. This is a mistake I will share with as many people as possible so they can save money by going to other auto service centers. read more

Service was okay but they didn't really check my breakers, like they were supposed too. I had to go to breaks plus and get them rechecked because there was definitely something wrong. read more

We've been Midas customers for several years, so when we moved back to CO we made this our service location. This visit was due to a brake problem. Craig and Nate were great, got me in without an appointment. They only sold me what I needed, rear brakes not all 4. They've gained our trust, and we take our vehicles there for oil changes as well. I would recommend this Midas location. read more

Can you hear that noise!??? Apparently these guys couldn't but did seem like they wanted to help me so I have no idea what's going on but I do know that sound isn't normal read more

I always love Midas because they always seem to help. Even when I need my tire pressure checked and aired up or anything, they have a real family vibe. Now, this particular one is my neighborhood go-to, and so far I have just had my oil changed and then tires aired up, and everyone I've dealt with is kind and honest and down-to-earth. I have never had a bad experience at a Midas and trust them totally. Go mechanics! read more

Have used this shop many times and was a return customer for years as I felt they were honest. I've changed my mind after my last visit. Had a tpms sensor fault in my car, and the quote Midas gave me was over twice what the Ford dealer gave. Their tap-dancing after mentioning this was hollow and disheartening, and it is clear they were trying to take advantage of me. I will be looking for another shop. read more

I took my car in to get my brakes and rotors replaced only for them to not have the parts that they said they had in store which delayed it another day. Mind you this is my only transportation and live over an hour away. I later ended up getting a flat tire a couple weeks later, only to find out they cross threaded every lug nut on the stud which made it impossible to change on my own. I had to get my car towed and have every stud replaced. I decided to check my other tires for the same issue and that reoccurred on every one. read more

I went in asking for a check the error code for an engine light and they asked me to wait 1 hour or go across the street. I get that they are busy but just felt that a whole hour for something that takes 30 seconds is ridiculous. Plus, the error code could have made me a potentially new client if there was something that they could fix. read more

I've brought several used cars in for pre-purchase inspections. In each case, Eric and the team at Midas gave me an honest unbiased assessment of the car's mechanical condition, and gave me good solid advise about buying the car or not. They saved me from some bad buys. They are always flexible, accommodating, responsive and thorough. Thank you Eric and the whole Midas team for your great service. read more

Went in for an oil change and it was pretty straightforward. No complaints and the manager (?) was very friendly! I like this location over some of the other ones I've been to here in CO and appreciate that other products and services weren't being pushed. 10/10 would come back read more

Went in for a scheduled oil change and some minor looks at the starter in my Jeep as well as the foot steps. Eric was very helpful and I appreciated the service! Everything was priced well, their oil changes are great prices. Coming back when I need my new battery. Pleased with everything! read more

Nate Hughes, the store manager, and his entire team were very professional, courteous, and professional when my 1995 Toyota 4Runner which I bought in Denver sight unseen broke down in Colorado Springs. I bought the car in Denver, and flew up from Houston to pick up the car and drive and home. The water pump was leaking and car overheating and when I called five local to Colorado Springs automotive shops and they all said they could not work on the car for weeks, Nate took my car in. I took the car in on a Wednesday evening with the Midas booked up and Nate had the car repaired by end day on Saturday, 7/2. The tech working on the car, manager, and assistant manager all greeted me when I came in to pick up the car and all very awesome. It was a great experience. I even booked a follow-up appointment at the Midas closest to me in Tomball, TX for this upcoming Thursday for additional work. Thank you Midas. read more

I love it here. I love the people that work here and I love the quality of the work they do. From an oil change, to replacing my struts and aligning my tires, they make sure that I'm taken care of and my car is safe. I am a college student living away from home for the first time so it gives me peace of mind to know that I have people I can trust and turn to to help take care of the car that will hopefully get me through college. Thank you Nate and Eric for everything you do. My little 06 Beetle "Mo" is safer than ever and drives like a brand new car. I won't ever take my car anywhere else. read more

These guys rock. Quick, efficient and caught a radiator problem. When I was leaving my tire was flat. They took care of it immediately even tho it was closing time. The manager, Nate and David all are super helpful. read more

One star because you have to put one... next time one of your techs almost hits me driving one of your clients vehicles I will pull in there with the police.... sorry excuse for an employee driving someone else's car... I will never step foot in this establishment for service read more

Not sure if they didn't take me seriously since I am a young lady who went alone, but I went to get my oil changed and my alignment checked. Waited an hour or so, and my oil didn't even get changed haha. Definitely don't recommend. read more

Our exhaust was loose on our Corvette we live an hour and a half away and were worried it wouldn't make it home! To our surprise they got us in and fixed it in a timely manor! As well as the most friendly employees! Absolutely recommend this place! Eric the service advisor was so wonderful! read more

I was on the freeway yesterday and my car was shaking and I thought it was a flat tire or snow buildup on my tires so when I had a chance t pull over I noticed my undercarriage was hanging by a thread! I called this Midas and the got me in seconds after I arrived and fixed my undercarriage to not hang in under 5 min so I wasn't late for my meeting! Great customer service! Thank you guys! read more

I went here on Christmas Eve to get an oil change in my kia. When doing this SIMPLE thing the mechanic screwed my oil pan drain Bolt in too tight and cracked my oil pan. Instead of admitting that that's what happened. They tried to say that the last mechanic broke it by putting loktite on it. But i was the last one to change my oil. And i didn't use annnny thing like that. So when i called them out they gave me 2 options. Hey said i can pay to have for them to install a NEW oil pan for $700 (for a Kia spectra?) or they could tow me out of their shop at my expense. Because they refused to fix the thing THEY broke. First & absolutely LAST time i use Midas read more

I think it is time to stop going to Midas. I have been a long time customer of this company, but newer to this location. I kept coming because the Midas on Austin Bluffs told me I was a gold customer, and treated me really well. But this specific location....pretty sure they are the car garage all our parents warned us about. They take whatever your actual problem is, and up sell you an even worse problem. I have NEVER heard them only fix the problem a person came in for. They always find something even more expensive to fix. And here's some screwy math for you: my total was $1167, I gave them a $30 off coupon, and the manager said he took a total of $60 off my bill. Guess how much I paid? $1157. Yep. I kept asking what was going wrong with the math, he gave shady answers. I'm so disappointed. Wow. What a bunch of scoundrels. read more

SHADY. SHADY. SHADY. BEWARE!!! These guys tried to charge me for work that I didn't even need. It sounded odd so I got my car checked out at another auto place called Master Tech Automotive Service first. Turns out that nothing was wrong and I didn't need to get any work of that kind done for a long time. Don't trust this place! Shop around before you get ripped off! read more

I have been in here 4-5 times mostly for brakes. They have always done good fast work. However, on my last visit for something other than brakes I had a bad vibe that they might be padding the price, so before I went in for a repair on a new non-brake related problem I called around town to check prices. I beat their quote by more than 10% with no effort. I strongly suggest you shop around before you use this shop. read more

This is a 'on a budget' car place. If you're used to dealerships, you may be disapointed. They were, however, courteous, on time, and affordable for me. They honored a day expired coupon, and told me how to address a problem more inexpensive than having them do it. Very empowering. They called me when the car was ready, and set correct expectations as to when the car would be ready. However, I only had an oil change. Not sure what their actual 'work' is like. read more

I would recommend you avoid at all costs, they have no problems trying to sell you something you don't need, and wont mind sending you off with something broken. Was out riding motorcycles with friends and looked in my review mirror and saw one persons headlight was significantly dimmer than everyone else's. Pulled off on Academy and Midas was the first shop available. We happened to have a multimeter in our tool kit, but the battery was dead. So I thought I would give them a chance to show some customer service. Went in explained we were riding as far as Alamosa today and didn't want to break down in the middle of nowhere and asked if the could put a multimeter on the problem bike and verify the charging system was working. Service writer went out and consulted with the mechanics and came back out and offered to sell us a headlight. I know they don't work on motorcycles usually, and a headlamp was probably the only thing they could actually sell us, but that is ridiculous to anyone that knows anything about maintenance of vehicles. We ended up walking across the street to a gas station, bought a battery for our multimeter, and the charging system was fine, and the guy only had a problem with the alignment of his headlamp. Very Shady tactics, I would hate to see what they would do with someone who wasn't familiar with auto mechanics and all the things they would try to charge you for that you don't need. read more

took them 3 attempts to diagnose a break issue, and on the third visit, they put over 60 miles on a "test drive". They are pricey, about 20% above what I've seen from locally owned shops. I will not go back. read more

Completely unacceptable service. Casually Rude response, terrible communication regarding the time to complete services.

Nathan, Luke, and the crew are on it! They are quick to help where they can, and back up the work they do. One of the three cars I bring to them has an independent auto warranty on it, and they do all the work to get the authorization needed. This last incident, my Kia car engine had a blown cylinder and I barely made it into the shop. They looked at it immediately, knew it was a sever problem, and told me they'd finish the diagnosis in the morning. Nathan then drove me to a local car rental company so I'd have something to drive. The next day they conferred with the car mfr. and verified it was covered under the auto maker's warranty. They then helped get it towed to the dealership. What more could you ask of a auto repair facility? Thank you all! read more

After having our car at a different repair shop for over 2 weeks, we had it towed from there to Midas and they got it fixed in around 4 hours completely. And let me know exactly what was wrong with it unlike the other place. Since it won't let me do a 2nd review. I am adding to this. My other vehicle's alternator went out this morning. I called and spoke to Luke and he was able to get my vehicle in when brought it there. Less than 4 hours later, I had a brand new alternator installed and it runs great! Kudos to both Luke and Nathan for helping me so much! read more

Michael and Eric took great care of me, simple fix made me genuinely feel great about getting my car serviced! 10/10 best car service I've ever had! read more

Luke was very rude. We called to have a vehicle serviced, he said to come right on in for service. When we got there, he said to leave the vehicle for the day. read more

I have taken my car back three times for something that should have been easily fixed on the first trip (and have spent $2283.54). I have a call in to their regional office and the store manager. I expect that Nathan or Brian Thompson will be calling me shortly to help resolve the issue. WIll update this post with my experiences....positive or negative. Stay tuned. - 4/18/15 12:53pm: Service manager called me to say that he was going to call the warranty company. Not certain what he hopes to accomplish, but promised a return call by Monday afternoon. - 5/6/15 3:37pm - Contacted regional office to discuss next steps with them to make this right. Left a VM on 'option 3' (customer relations). Will hopefully get a return call today or tomorrow. I'll keep you posted as to the outcome. - 5/7/15 - still no return call from the regional office....trying to be patient. read more

I'm giving 1 star as there is no way to give 0 stars. I am selling my Jetta and a gal who wants to buy it took it to this Midas to have it checked out. I was dubious as I was ripped of by another Midas several years ago and have never been to a Midas since. Sure enough, they told her it needed a head gasket and that it would be $2,400. The car only has 98,000 miles and has been very well cared for. My mechanic from European Permormance Specialists said it definitely does not need a head gasket. They specialize in German cars. The car has never leaked oil and doesn't leak now. read more

This is the worst customer service and shop I have ever been to. I took my car in for a simple brake inspection and after they inspected it, they could not get my car to start. It took them 3 business days to finally have it tolled to a location that had a clue. Long story short, they ended up charging me 1000 for brake damage. I did, however, get a free oil change....fat chance I'm risking this disaster again. read more

This place is a rip-off. they won't give you a price quote over the phone and when you go down there to have them inspect your brakes they say it's an extra $20 charge. I have had one other run in with them but I thought I would give them another chance. Nope, never going back. read more

Mike and Nate went above and beyond to give us the best customer service possible. They went out of they're way to make us feel at home and we drove away better than we came in. Definitely coming back!! read more

So, I have used this Midas for probably 5 years or so, never took my old car anywhere else for brakes and A/C work. Came in with my replacement car which I told them I was actually selling the car next week and just wanted the least expensive back brakes I could get to make sure the car was safe for the new buyer since the existing shoes (which lasted me 10 years) were finally down to the bare bones. When they called to quote the price on the back brakes I very nearly keeled over. Thinking it was super duper high, I advised I would have to check around because I didn't want to spend that amount on a car I am selling. The quote from Brakes Plus was over 80% less than what Midas wanted to charge. But that isn't why the 1 star review. The 1 star came when I went to pick up my car and they told me that the free brake inspection (listed as free on their customer facing pricing board as well as being advertised as free on television and being verbally assured by the counter person immediately prior to the drop off that it is free) actually cost me 20 dollars. Not a princely sum to be sure and if they had told me PRIOR to dropping off the car that there would be a charge if I chose not to complete the work I probably would have cheerfully paid it and continued to use them, no problem. But they did not and I won't. I don't like being jerked around and I don't tolerate it at all. So congratulations to Midas. After 5 years and thousands of dollars at their facility, I will never, ever set a foot through the door again. I do wish them well with my last 20 dollars, I sure hope it was worth it. The review actually gets worse. I didn't get around to amending it until now but I brought this car in to Brakes Plus after I left this Midas and there was actually ABSOLUTELY NOTHING wrong with the brakes. I looked at them myself with the guy from Brakes Plus. Which essentially means that this Midas is committing fraud. And I didn't think it could get any worse. My bad. read more

I have a 99 ford explore from the guys in the front Nate and Luke to my tech Micheal went above and beyond to help me get my truck running to where I could trust it , didn't over charge for part as other shops i had been too did and save even a dollar is huge, simply put the best customer service from any shop I've ever been to for a vehicle.I would recommend anyone and every to this Midas shop! and thank you guys. read more