I've been a customer at the Post Office on the Parade at Mickleover for a good many years. This morning I made a remark to the man serving at the counter who looked unusually tired, it was just gone 8.00 am so I remarked in what I thought was a humourous tone "Good morning you look how I feel" it was intended as an engaging socially humerous greeting.
I was met with a lecture about how not to be judgemental - he was clearly very offended by my remark. I immediately appologised unconditionally saying I was just trying to be humerous, his response was to continue to give me a lecture on being none judgemental. He went one to say he did not like customers remarking to him that he should smile more (I have never said that to him thank goodness).
The service is always pretty quick even when busy but this is not the sort of customer experience I expected from who I believe is the owner or manager of the business. When I was in retail it was standard to greet customers with a smile not to make them feel they have been offensive when no offence or judgement was intended. I am grateful there was not a queue behind me, he wasn't playing to an audience.
I consider myself an empathetic sensitive self-aware person sadly my response will be to avoid using that particular Post Office whenever possible in the future. read more