Conveniently located in the PATH, this clinic at the south-east corner of Yonge and Queen has got…read moremy feet doing the happy-dance. (4.5 stars.) Lost in my efforts to select a foot clinic amongst a sea of uninspiring websites, EC Orthotics was a beacon of hope: clean, organized pages; detailed and useful information on services and products offered; and a simple form to request reservations online - I was hooked. These days, a good website is just as important (if not more) than a good storefront. Further, while many other orthotics providers are bundled into larger clinics with chiropractors, physios and masseurs, I was pleased to find a downtown clinic specializing in podiatry alone. Eddie Chan is a young, licensed chiropodist, and is well-versed not only in all-things-feet, but also employee benefits. While this surprised me at first, I appreciate that he realizes the import of employee benefits to his business, and it rounds out his knowledge of podiatry nicely. As the clinic is a bit small, I recommend making an appointment; doing so assures you won't be cramped for space or time. Upon my first assessment, I was impressed when Eddie identified the manufacturer of my previous orthotics by appearance alone. When I asked how he knew, his response was, "poor craftsmanship," as he pointed out the flaws. Point: Eddie. No foam casting boxes here, Mr. Chan utilizes a 3D laser foot scanner to map your paws, which supports his goal of getting your foot into as neutral a position as possible. My previous orthotics provider subscribed to the theory of "bigger is better", so Eddie's more natural approach is a welcome change. After about a week my orthotics were ready for pick-up, and they are indeed top-drawer. Finally, they will help you choose the right style of orthotics to fit your shoe needs; my spousal unit wears a lot of ballet-flats, and this was taken into account. I'm docking half a star because I think EC's selection of prescribed footwear could be improved. While other clinics may offer Birks or Ecco, the catalogue here is limited and should be expanded. Happily though, I was given the opportunity to go full bore on a catalogue of Asics runners; no doubt my squash game will improve (slightly. I hope.) So run, don't walk...well, unless you have foot problems...to EC Orthotics!

I have been to this clinic and ordered multiples shoes, stocking and soles for myself and my…read morefamily. This clinic would be much better if they had a different receptionist. Mary is very difficult to deal with. She has no concept of customer service and problem solving. If you get shoes/soles here and ask for the same estimate a year later to get pre-approval from your new insurance, she will not send it to you or let you talk to the Chiropodist, Eddie. After 3 weeks of follow-ups, she will still say pay for an appointment and see the Chiropodist in-person to get the same estimate you got before. No consideration your time or mobility constraints , just wants the money for the appointment at every opportunity.

Well organized and easy to find place. Very professional and courteous. The appointment was made…read moreover email. Started on time. The technologist took time to explain the scan. After the scan, the Technologist explained each and every section. Highly recommended.

Salima the proprietor & who does all DEXA scans & then goes over them immediately after with the…read moreperson scanned is literally, OMG good, kind & brilliant. You could settle for the very best elsewhere that are maybe (at best) 3/4s as good - but why should you?

highly unprofessional, Steven was late with the initial appointment, he was also late when he…read moredelivered the orthotics. After wearing them for a week my heel devolped a new pain. I contacted him about a repair and we scheduled a pick up which he was also late to. In the mean time he was supposed to bring me compression socks that I had to remind him about three times. Finally when he dropped off the repaired orthotics and single pair of compression socks which I ordered two of, he showed up 20 minutes early. I was not yet home so he decided to leave them in the lobby, which would have been fine if he dropped them off in the correct building. Luckily it was just the neighboring building but it was just one inconsistency after another. Hopefully the repair worked because I really don't want to set up another appointment with them. If they're going to offer an in home service they need to respect the time of the appoitment as some people work from home.