I go here pretty often and have never had anything but an amazing experience I have to set a timer for going in here else I spend all my money read more

Our absolute favorite store! This place is a crafters paradise. I am so excited that my daughter requests a trip to Michaels rather than a toy store. Michaels carries all of the trendy science and craft items for kids. The displays are organized to show these new trends all in one spot. No need to search all over the store and you'll never forget an ingedient! Must go for slime supplies, wood working, art supplies, and miniatures. read more

Don't rely on same day delivery! I bought something online on 5/8 and set it up to be delivered to my sons for their mom today. Received confirmation emails and it said the package was out for delivery-it never showed up! I called the store first thing today to make sure there was ample time to get this sorted out. I spoke to Cathy in the Morgantown WV store multiple times today (I called every time). Come to find out the delivery service returned the package days ago and nobody noticed it. Every time I spoke to Cathy she said "I'm working on it". My last call to her was at 3:30PM to be told "our last delivery pickup was at 3 today so you'll have to wait until tomorrow". Thank you for delaying it the entire day just to let me know we missed the delivery cut off. I then spent two hours on with customer service chat (starting at 4), after explaining my situation multiple times and forwarding email confirmations just to me told at 6:07PM today that the store is closed now so I'll have to wait until tomorrow! Thanks Michaels for offering me a credit of $30 on my order-which I may pick up tomorrow. I'm not in the same state as the store! Somehow I don't think that'll make up for my little kids not having a present for their mom today! Frustrated doesn't describe my situation with them right now! read more

the rudest employees. Will NEVER go back. Called a manager about it and she was also EXTREMELY rude. I won't even give one star, but it's making me. read more

I do not know what is up with this store. Nearly every experience I've had in this store has been miserable. To be honest, it is not the store's fault--but the customers are completely insufferable. Every time I enter this store, I encounter rude customers, old ladies ditching in line, people CLEARLY trying to scam the system, neglectful parents (am I allowed to move this child to the side so I can get past your horde of children or will that cause the parent to yell at me?), people clearly unaware of their surroundings and possibly having some hearing difficulties (EXCUSE ME, YOU ARE BLOCKING THE ENTIRE AISLE). Every time I get in line, I make sure I'm not behind someone buying silk flowers because they're going to have to call someone on PA to do a price check at least a half-dozen times. The last time I got behind someone with silk flowers, it turned out she didn't have enough money on any of her credit cards, so they had to re-ring her entire order (wedding flowers) and "put 200 on this card and the rest on this card". I only visit Michaels because it is the only store in the region that sells a decent selection of yarn and has free parking. If not for those two reasons, I would never set foot in the store. One critique of the actual store: In the past there were seldom enough registers open for the amount of customers in the store. However, my last visit actually had three registers open and one person on standby. That was helpful because I could actually look for the person buying a cart full of silk flowers and choose the lane they were not in. Seriously, do not get behind the person with the silk flowers. read more

NEVER, I repeat NEVER get your art work framed at Michaels. I had my Wedding canvas photo framed there. First off, me and my husband decided to go there because of the ad in the newspaper from Michaels that gives you 40% off framing. That is a rip off. Even with the 40% off we paid $350. It was suppose to be done in 2 weeks, but it was done in 2 months, because they had torn our canvas with a hot gun. They had to reorder our canvas from our wedding photographer. After all that they had left a message saying our framing was done and that manager felt so bad and was going to give us 60% off framing for up to a year on any future framing needs. When we picked it up everyone acted like they didn't have a clue about the 60% off for the rest of the year. The MANAGER said she didn't say that but maybe the ASSISTANT manager said it and would have to speak to her. The manager said she was going to call me back the next day. She never did. I would not recommend getting any framing done at Michaels. They are very unprofessional and you will pay a lot more than actually going to a regular framing shop that has many years experience. read more