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    Michaels

    5.0 (1 review)
    Closed 9:00 am - 9:00 pm
    Updated 2 months ago

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    1 year ago

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    English's Model Railroad

    English's Model Railroad

    3.3
    (3 reviews)
    26.7 mi

    My go-to every time I'm in the area (which isn't often enough!) very helpful knowledgable staff,…read moreeverything you can think of and more in stock, and a large repair shop as well.

    I wouldn't normally post something like this, but the lack of accountability and communication has…read moreleft me with no other option. I ordered several parts from Bowser MFG Co. Inc./English's Model Railroad (Toy Train Heaven), including trolley poles that were listed on sale. I was charged and received tracking information, but USPS shows the package was never accepted. After contacting them, I was told they would look into it and resend what they could. The replacement shipment arrived, but the trolley poles were missing, along with another item. I wasn't charged for either. One item was missing but they listed it on the new invoice and attempted to fill it, while the trolley poles were missing from the new invoice. The concerning part is that the exact same trolley pole SKU is still listed on their website at $20. I was also told on the phone that the item was no longer available, but when I pointed out that it was still listed, I was refused an explanation and the call was ended. Other customers apparently had their pole orders cancelled, while mine was simply left unresolved. No one contacted me to explain what I would or wouldn't receive. Had I known, I wouldn't have had the rest of the order shipped--and I also lost the opportunity to purchase a Brill body I wanted. Pricing mistakes happen. I wouldn't have made an issue of that. What bothers me is the lack of communication and transparency. I've attached documentation supporting the timeline and what happened, aside from the phone call, which I did not record.

    Photos
    USPS original label saying never left building
    USPS original label saying never left building
    Today showing item still on website
    Today showing item still on website
    Original order

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    Original order

    Michaels - artsandcrafts - Updated August 2026

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