We asked Vicki Wagener agency for a quote for home and auto when we moved from Texas to Wisconsin…read moretwo years ago. Vicki and her team were quick to respond and provided thorough quotes for all our needs. She frequently checks in to make sure that our current needs are being met. In fact she pointed out that she could also provide me with insurance for my small business and it couldn't have been easier and now I'm fully covered. We did have a couple claims and all went smooth. Her quote was competitive but even if it costs a little more it would be completely worth it to work with Vicki and her agency.

I just switched my business to Vicki Wagener - American Family. She spent an hour meeting with me…read moreto review my home, auto and life insurance policies. She explained what coverages I had. We found some I didn't need and some I should add. She was very helpful and no pressure sales tactics. Highly recommend Vicki!

Gabe went beyond the call of duty and got a response from my property manager where I couldn't even…read moreget a call back. I totally appreciated him explaining my renter's policy to me and taking time to hear my story. Gabe's a keeper. Thank you Gabe.

This is the most personable insurance agent I've ever had. Anytime I've had a question or a service…read moreneed, they have been very quick to get back with me and take care of my needs within the day. Susan Kempfer, the owner, did a review of my policy for me, without me even having to ask, and she saved me a ton of money! They are all super friendly over there, and quite helpful! Highly recommend this office.

I have had nothing but great service from Neckerman Insurance. Purchased my first house just over…read more4 years ago and have been with Neckerman ever since. Anytime I have had a question they have been fast to answer. I also like that they check every year to make sure I am getting the best rate possible. Doug and his team do a great job and I would highly recommend them to friends and family.

Simply said, the expertise and positive attitude from the staff at Neckerman help us search for the…read morebest home and auto insurance and their agents are there for us anytime we need support. Thank you!

I took out a new boat policy and only after paying for it and receiving a copy of policy did…read moredetails of who could drive boat. Totally unacceptable as boat is for our family cabin. Then trying to get in contact with progressive the waits were said to be 30 min, but after waiting about 20 min they hung up on me. I repeated this and the same thing happened, after 18 min they disconnected. Finally once I got a hold of someone and canceled the policy the refund did not come through after 4 weeks. Trying to recontact them the put me in a phone wait we only to disconnect after 15 to 20 minutes. Ny a responsive company. I hate to think what would happen if I needed to work out a claim! They may be cheaper but they are not better!

I had been with Progressive for 15 years and never expected to be treated this way after being a…read moreloyal customer for so long. Two days ago, I received a letter stating that my policy was being terminated because of three claims within the last year. There was no warning, no discussion, and no opportunity to explain or object. I immediately called customer service hoping there was some mistake or at least a review process. Instead, I was simply told the decision was final. After paying premiums for over a decade and a half, I expected better communication and at least the chance to speak with someone who could reconsider the situation. The most disappointing part is how quickly they dropped me despite my long history with the company. Loyalty clearly means very little here. Being canceled with almost no notice has caused unnecessary stress and left me scrambling to find new coverage. Very disappointed with Progressive and how they handle long-term customers.