Doctors take the "Hippocratic Oath" to do no harm, but none exists for dentists. Some dental schools administer their version of it upon graduation, but there is no requirement. Think about that as you read my long overdue review, which is complex and painful for me to write, but represents my experiences.
Me: a fearful patient due to a difficult dental history since childhood, with a low pain threshold, and high-quality requirement. I therefore need excellence, expertise, handholding and patience and explanations. Also: different levels of sedation, depending upon procedure.
A periodontist praised South Broward Dentistry & Prosthodontics (SBD&P) as the dentistry "gold standard", and described Dr. Michael Simon as "an artist" in creating beautiful smiles. He was patient, helpful, et al. BUT veneers (made for "beautiful smiles") fell off from the very beginning, and continued to do so - a problem made more difficult once I left the area and would travel to SBD&P. When first getting the veneers - a $20,000 (twenty THOUSAND $$) investment - I specifically asked what period of time he would service his product; he told me 5 years, after which "we will see".
Dr. Simon took an extended leave following a family tragedy. His #2 Dr. Andra Andrei covered, and eventually acquired the practice. My situation occurred at this very intersection: Dr. Simon had just returned (in my opinion, too soon based upon some of his judgements) and I returned a cleaning and replacement of 2 front-located veneers, performed by Dr. Andrei's staff: I was medicated (2-triazolams plus gas, and fell asleep) for a) cleaning, b) re-cementing a veneer to the top center, and b) temporary veneer center bottom they would have to create, as I'd swallowed prior one) while making up a new permanent. I did not want my "beautiful smile" to resemble Alfred E. Neumann's.
I was still "out of it" when my friend came to pick me up, but with it enough to ask multiple times why there was no temporary veneer on the missing bottom tooth. The staff said, "we told your friend" - which makes no sense, since my friend was not an authorized surrogate for my personal health information. Later that week, I learned from the one dependable staff person (from the prior office) that my file was notated with the month I said I would return to South Florida - again, ridiculous, as I had no plans to return, expecting instead to plan it around SBD&P's alert regarding readiness of a permanent veneer. All of these activities were apparently decided by STAFF - not the dentist, who were not qualified to make such declarations, least of all without my input. Further, when I tried to phone Dr. Andrei, she refused to come to the phone - not once or even twice, but many times. And although it was only about 3 years since spending $20,000 on "beautiful smile" despite veneers popping off with regularity, the practice still charged me over $100 for gluing one on!!! To summarize:
* The staff (techs, etc.) made decisions concerning my treatment,
* While I was under sedation,
* Neither informing (nor asking) me for input, and did not phone later - they just made decisions for me, and
* Claimed they told my friend - an unauthorized person - about why I did not receive a temporary veneer. (Claiming I was returning too far out in the future. In reality, I had no date, planning to book a return trip based upon timing of their next procedure, as I have always done in the past.)
* Dr. Andrei, now practice owner, refused to speak with her patient (me) the many times I attempted to reach her by phone, and has never phoned me;
* Yet SBD&P still continues to bombard me with mailings, texts and other outreach to goad me into a next appointment.
The constant failure of the "permanent cement" has struck me as the dental equivalent of "planned product obsolescence", thus providing an annuity to the dentist. In other words, permanent cement is by design not permanent, at the incremental cost of $100-$900/tooth.
As I am writing this (March 2026), I have had TWO ADDITIONAL veneers pop off since that end of September 20205 visit. With my history of dental fears, anxieties and poor treatment by dentists, this does not bode well. My "beautiful smile" is now causing me terror: I do not know when my "teeth" will fall out, whether at a dinner, in a conversation, in a work or social situation .... I am mortified, it continually happens, and SBD&P has turned its back on me and its promises. Having spent $20K, Dr. Simon now claims he will only stands behind his work for two (2) years (after he told me 5). As an addendum, Dr. Simon said that the porcelain permanent veneers would "never become stained by coffee, red wine, blueberries or other foods". Please see for yourselves. read more