I highly recommend First American for their professional dedication to insurance products to…read moreprotect your real estate and their decades of reliable service. A very cost effective way to protect your most expensive/valuable and important asset.

Working with this company was kind of a hot mess. They can't get their stuff together when it comes…read moreto keeping up with home buyers accounts and profiles. We waited and waited to get the information on how to pay the earnest money then when it was getting close to being due I finally called to try to get instructions and they said we had already paid. Turns out they put someone else's info on our profile that it had been paid even though we had not - so that would be horrible to be the other person. Anyways, got that piece figured out then when we tried to pay the closing costs it was an absolute nightmare with the reps telling me our account does not exit. Which it had to because we paid the earnest money. After way too much back and forth they EVENTUALLY figured out our escrow team - Shannon something and Nathan Galinat never put our info in correctly so the tech team couldn't find me. Absolutely ridiculous for the amount of money we were putting down. The only saving grace and why it gets a single "star" is because the traveling notary was super convenient. Loved that they were able to come to our home instead of us having to go to them. While this was my first home buying experience I don't have anything to compare it to, but honestly chick fil a has better customer service if that tells you anything.

Kevin Tran Farmers Insurance... one of many, many insurance offices out there in the metroplex…read moreright? I was asked once what makes this particular office worth it and I answered service. But before we go to that, let's consider what makes insurance, well, insurance. Insurance in itself is a method to which you can be restored back to your previous state before an occurrence. For many of us that has to do with an automobile accident. So if you get into a car accident, an insurance company will make it as though if the accident never happened - in theory of course. Real life results only get to as near perfect as possible. But before any of that can happen, you have to lay the foundation to be as prepared as possible for the worst case scenario. This involves having the correct coverage. For example, in the case of a home burning down, there are two policies that payout differently. One will give you the market price for your home and one will actually replace said home. If you're indifferent as to where you live, then market price is fine since you can purchase another home of similar value. But as they in real estate where location is key, you'll need the policy that can rebuild your home if you're partial to staying at that exact spot. So, where does Kevin come in? Service. Farmers is one of the larger insurance companies with a solid reputation where you do not run into payout or coverage problems. With that brand behind him, Kevin does very well in navigating the insurance industry and getting you coverage that is specific to you as well as applying any discounts fits your situation. For example, I did not know that good grades in school was one of those things. Additionally, Kevin keeps his personal cell phone number on his business card which means if anything happens you get to deal with someone you know instead of a stranger from a call center over the phone which really helps in an intense situation where you might not be thinking correctly. That's pretty sweet. A lot of other insurance places will have you either call their office within certain hours or some sort of hotline. With Kevin, nah. So yeah. Easy to talk to. Correct coverage. Accessible. I would say you're in good hands. ;-)

Wait. What? I can only give 5 stars? Run - don't walk to Harry Smith at Goosehead Insurance. He…read moreneeds to be (and should be) your 'go to' guy for all of your insurance needs. I had an issue with a service center and emailed Harry for advice. Not only did he help me to resolve the situation, but he walked me through various scenarios (home/auto insurance wise) that could potentially save me money. He spent an enormous amount of time on the phone with me, taking time out of his very busy day to address these needs. Come on - how many people do that today? He has always made me feel valued and important, and never ever have I felt rushed or that I was wasting his time. While I may switch insurance companies from time to time (don't we all?), I won't switch agents. This guy is a rockstar.. and you can quote me on that. Thanks, Harry - for all that you do. You are greatly appreciated. While I may be #1 on your Yelp page, You're #1 with me in this industry.

Harry has been extremely helpful in selecting the right insurance for our new townhome. We are…read morefirst time home buyers and really appreciate the time he has spent answering all of our questions and guiding us through each step of the process. We feel grateful to have found an agent that provides excellent customer service even after the sale has been made.

i love this office always super nice to me when i go in! definitely recommend to all of y'all…read morelooking for new insurance

For the first time in years an insurance agent actually reviewed my current policy and made…read morerecommendations to change, add or lower certain coverages based on my situation. Dustin did a great job in taking me thru each item and discussing if needed or changed. In 20 plus years no agent has ever done that. Dustin demonstrated a more personal approach to this process, which in today's world is hard to find. Very good and informative process.

My first call for insurance needs are to Mr. McGee. He is a…read moregenuine person and very approachable. There are many agents out there that treat you as merely a customer to provide a quote and hold your policy for servicing like a number. To Eric, you are the client, not the customer, and the only number you are is #1. He will treat you like you are his only priority. That level of service is rare and worth every penny. Give him a call and see for yourself, heck you might even save some money too.

Absolute joke of a company that provides nothing but lies and deception and does not handle their…read morebusiness. We are sellers and the buyers are using guaranteed rate as their mortgage broker. We are 23 day past our original closing date and still having issues. We have been told we are closing on 7 different dates and a new issue has come up each time. Majority of the issues have been on the incompetence of the loan officer and manager of guaranteed rate. They continuously lie and say things are red flagged and rushed only to find out they forgot a document it didn't get something signed. I personally confirmed with manager 3 times that final closing disclosure was sent and signed only to find out 17 days after are original closing date that some how it was missed and never completed. Worst company communication i have ever experienced. NEVER use this company and if you are a seller and the buyer is working with this company make sure that you respectfully decline their offer and look for an alternative buyer. This is the biggest joke of a company I've ever experienced Have plenty of text and emails to show proof of lies and terrible communication on the company behalf

TL:DR: I had an overall sub-par experience at Guaranteed Rate, I tried to have Mr. Jason Duffy help…read moreme resolve that, he failed, lied to me, and then has never returned my e-mails or calls. The full story: On June 2nd, 2020 I had e-mailed Mr. Jason Duffy to provide feedback regarding my experience closing a loan with one of his direct reports (both positive and negative). I requested if there was a way to have a portion of my loan fee refunded for the negative issues I encountered (note: one of the issues I had resulted in me having to pay an additional wiring fee that I shouldn't have had to pay - that said, my original GR officer tried to pay it back to me with a personal check. I didn't want to accept that and wanted the Company to reimburse me for it). I said something along the lines of "I know this might not be typical, but I would like you to take this request this into consideration". Mr. Duffy ended up replying back after a few days (June 4th) and told me that he appreciated the feedback and that he was using all of my feedback to be a coachable moment for the person I worked with. Fair enough. Lastly, Mr. Duffy indicated that he was going to talk with his customer service team to get an answer on my request for a rebate on the loan fee. This was June 4th. So over the course of the next three weeks, I emailed and called for updates and I kept getting replies many days later via email (he refused to call me for some reason). Each email was "I'm working on it" or "Give me a few more days". He strung me along for about 3 weeks. Eventually, I got a call from the Customer Care team on June 25th and talked to a guy named Louis (the customer care agent). I'm like, huh? Maybe they're going to have an answer for me. Customer service rep was confused when I asked him about the rebate on my loan fee. He ultimately said my email that I sent to Mr. Duffy was forwarded to him and he just wanted to let me know that they appreciated the feedback and they were going to make this "coachable" (I feel like this is some kind of standardized company policy language) moment. I go back and forth with Louis explaining why I think there's a bigger issue here. I explained the entire scenario just detailed above, and finally asked why he was just now getting to me? Here comes the kicker.... Louis said the ticket was only put in TWO days prior to him calling me (Remember, Mr. Duffy emailed me on June 4th, told me he was contacting customer care which means Mr. Duffy sent the request in on June 23rd). Luis said they weren't even aware of my request related to a rebated loan fee either. Adding it all up, everything seems to sound like Mr Duffy didn't want to deal with my request, continually lied to me about a resolution over the span of 3 weeks, and has since never e-mailed me back after bringing this up to him. Despite the fact that Mr. Duffy refused to respond to me anymore, I also keep getting automated messages from his e-mail account to make sure everything is going smoothly. It's truly appalling to see how the SVP of Guaranteed Rate can act. Do yourself a favor and look for another lender.

Though I am sad to say we have insurance elsewhere at the moment, the customer service from Mike &…read moreNancy was over the top in excellence. When we look to renew next time, Mike & Nancy will be the first people we call. They helped us read between the lines and understand the policies and options better than anyone ever has. I really recommend calling Mike and Nancy for your insurance needs.

We first starting using Mayberry Insurance in 1997 and continue to use them today for all of our…read moreinsurance needs. Nancy and Mike are such good people that continually look out for their clients best interest. It would be worth your time to call Mayberry Insurance Agency.