1. Michael Kors Store

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Lexington, KY

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Michael Kors Store

1.0 (1 review)

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8 years ago

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Sandy's Sewing Center

Sandy's Sewing Center

3.4(5 reviews)
2.0 mi

I called (11am) on my way to pick up my machine from a schedule maintenance to give my eta, since I…read morelive 1.5 hours away. William answered and told me he didn't have my machine ready. He said he didn't know the arrangement that his mom made. He said to give him a couple of hours and he would have it done (1pm). I reminded him of the list of issues I needed addressed that I typed out and gave to Sandy. He said he would look for it. Approximately 3 hours later (at 2:30pm), I arrived to pick up my machine. He said it wasn't done, but that I could take it. I reminded him that: * I live far away * I couldn't return for several more days * I couldn't leave my laptop * And at the time of dropping off my machine, I was assured that 1 week was more than enough time to see about/repair any issues my machine was having He started yelling at me that his mom was sick today and he couldn't do it all. He was yelling, waving his arms around, stomping off and slamming stuff. He continued yelling at me in front of the customers in the store. When I got my machine in my hands, he said to "just get out and I'll do it for free just leave!" I was unable to have a calm conversation with him or was he willing to come to a solution. He continued yelling, "MY MOM IS SICK TODAY". Now I have to pay someone else for my Free First Cleaning/Maintenance on a machine I bought there 6 months prior. I left the store visibly upset. The verbal abuse was intense A customer was lost.

I love Sandy's. I woke up one morning and decided I wanted to learn how to sew. Found Sandy's…read moreonline, went in and had the most amazing conversation with Sandy. She's so knowledgeable. Just had my first beginner's sewing lesson with Willa and I love her! She was so kind and patient with me. And the pillow case I made in the class is TOP TIER. LOL! I loved the atmosphere and the light nature of the store. Both Willa and Sandy are helping this be an amazing experience and I'm grateful.

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Sandy's Sewing Center
Sandy's Sewing Center
Sandy's Sewing Center

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Michael Kors Store - accessories - Updated October 2026

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