I used the services of Jarrod Hochman twice in my life, both to dissatisfaction. The first time I…read moreused him was about eight years ago for a car accident case, and by the time this most recent accident rolled around in April of last year, I completely forgot how awful it was dealing with him and his office and how much I disliked the experience.
This most recent time in April 2012, he gladly took my case and met with me once at his office. From then on, he did just about everything he could to avoid answering my calls himself or having to meet with me himself. The assistant he employed at the time also neglected to answer my phone messages. After months of dealing with two people failing to reply to me in timely manners, Jarrod hired a new assistant. Months after my physical therapy was completed and my injuries healed, I was not receiving word back on the status of my case. Again, I followed up, leaving voicemails and messages with the receptionist, most left again unanswered. I then finally got a meeting with Jarrod's assistant, at their office. She proceeded to tell me that they couldn't proceed with my case and settlement until they received the medical records and billing from my service providers, and that they were having trouble receiving them. At that meeting, I advised Jarrod's assistant that I had moved recently and to please update my address in their records. She took down my new address.
From there, I myself went to my PT office to request my records, and went back a second time to pick them up. I also got the record/billing from my doctor's office. then drove and hand delivered all of these to Jarrod's office. From there, the case eventually got settled and in late January, my settlement check was to be mailed out to me. A couple of weeks later, I never received my check, so I called Jarrod. I fortunately got a hold of him by phone, and he said the check had been sent out. I asked him to which address, and he replied with my old address. So, his assistant had failed to update my records as originally instructed. Jarrod apologized for the delay and error on the part of his office, and offered to put a stop payment on that original check and cut me a new one if the original did not arrive in the mail (via mail forwarding) within the next few days. Another few days came and went, and no check. So I called him on a Thursday evening and left a message asking if he would please go ahead and stop payment, write a new check, as he had originally offered; I would go by his office myself to pick it up. Friday, he came into the office but did not call me back. The following Monday, his assistant called and said the check would be waiting for me downstairs. So I went by and picked it up, and drove to the bank, where I noticed he subtracted $32 for a stop check fee -- which was HIS fault and HIS offer -- as well as $70+ for medical record fees!
I sent him a letter by certified mail on February 26 disputing these two fees, and as of today March 5, he has not responded either by mail or phone.
*Update: March 6: After a phone call yesterday March 5 suggesting a possible complaint to the BBB, Jarrod called me today and advised he would not be contesting the two disputed fees and would be sending me out a check for that amount.
