Negligent and Unprofessional--Avoid at All Costs!
If I could give zero stars, I would. This clinic has repeatedly failed to provide proper care and has shown a complete lack of professionalism. Not only have they misdiagnosed multiple pets in our family, but they also refuse to see us now simply because we sought second opinions--something any responsible pet owner should do.
First, my brother's cat Binx was very sick with a lump on his face. This vet immediately diagnosed him with cancer without running any real tests. Wanting to be sure, we took him elsewhere for a second opinion, where they actually performed a biopsy and determined he did not have cancer. Instead of admitting their mistake, the vet added a note to our file saying she would no longer work with us because we "didn't trust her judgment." When we recently tried to schedule an appointment for another cat, we were told the vet refused to see us out of spite.
Unfortunately, this isn't the only case of their negligence. My boyfriend once brought his cat Mark in with an apparent respiratory infection. They misdiagnosed him and irresponsibly treated him with antibiotics. When the medication didn't work (because it wasn't bacterial), they just threw more antibiotics at the problem. This aggressive and careless treatment caused severe damage--Mark developed a prolapsed anus, was bleeding, and had to be hospitalized. The damage was so severe that my boyfriend, devastated, had to relinquish his pet because he couldn't afford the life-saving treatment needed to fix what this clinic caused.
And yet, they still haven't learned. Recently, my brother took another one of our cats, Coca, to this clinic when she developed a respiratory infection. They once again prescribed antibiotics, which did absolutely nothing. Having seen what happened to Mark, I refused to let Coca suffer the same fate. With just one Google search, I was able to correctly identify her condition and successfully nurse her back to health--something the so-called professionals here failed to do.
To make matters worse, when we picked up Coca's medication, we later discovered they had given us expired medication. I had to go back myself to get it replaced. The fact that they're so careless that they're handing out expired medicine is just another example of how dangerous this place is for pets.
What's even more ridiculous is their own response to complaints like mine. When others have mentioned the vet refusing service, they replied, "Just as every pet parent has the right to choose who and where they receive treatment, it is in our right to also be able to choose the patients and clients whom we attend." Which is ironic, because all we did was exercise our right to seek a second opinion. So, according to them, pet owners should have a choice, but only as long as it doesn't hurt their ego?
This clinic is negligent and irresponsible. They misdiagnose, overprescribe harmful medications, and refuse service when questioned--all at the expense of pets' lives. If you love your animals, do not bring them here.
And now, let's see if they reply with their usual excuse: that they "can't find our file" or that "we should talk about this the proper way." Funny how they suddenly forget everything when it comes to taking accountability.
We are not interested in working anything out with this establishment and would only like to raise awareness about their incompetence. read more