THIS LIQUIDATION IS THE REAL THING ! not only with the best prices, but they actually have brand…read morenew mattresses in thier stores, unlike other liquidation outlets with used, out-dated, banged up products. we've bought our mattress there as well as a few family members and so far, no complaints. great stuff !!

we've purchased our queen mattress at the mattress centre, and love, top quality for the best deal…read moreever, also picked up 2 single beds for the kids, they carry new products only, so no worries of bed bugs !!

Wow . . . well, not my experience at ALL (as the previous two reviews). Last year or so my cat…read morebegan inexplicably peeing on basically anything soft--he particularly liked one of the two single mattresses that covered the king-sized bed-frame that my late-wife had brought when she moved in a number of years ago. We had put waterproof hospital-grade PKs ( don't know how to spell them nor what they stand for) very early on, but after she passed away I decided to get some mattresses to replace these old ones. I conducted everything through the Web, and chose a fairly inexpensive double mattress setup. The person I dealt with, Pablo, was an excellent guy who understood everything perfectly, and although I completely forgot that I did so, I guess I asked for him to add a waterproof liner for one of the mattresses--I've totally forgotten the conversation, but if it had been available, I definitely would have taken the option. Come delivery day the guys who delivered were great-courteous, polite, totally A1, but what was weird was that one of the mattresses was odd--dark, almost black, and furthermore, about an inch shorter than the other! Needless to say (and completely forgetting my conversation about the waterproof liner with the first guy--great guy (they were all great) name of Pablo, I complained that they'd sent me a wrong mattress. The delivery guys had no idea (of course) what I was talking about and showed me the receipt, which definitely indicated that I had chosen different kinds of mattresses . . . I was totally confused. And, needles to sew, as I invented for these kinds oif situations, so were the Matelas guys. But they followed up almost before I could write a protest email to Pablo. But the new person, Anthony, told me that Pablo had gone on vacation that very day. So to make long things short, they were ON THE BALL the whole way and told me they'd simply replace the shorter one--bizarrely, I learned just on the Friday of this week that the guilty cat has a terminal illness which suggests he will not likely survive come December or so., after which I will obviously not need waterproof mattresses . . . needles to sew, with this cosmic intervention, the entire conundrum is SOLVED. Matelas will donate the waterproof mattress, I will get a quilted one, and . . . well, it's not an intervention I would have wanted, but Good or Bad, it *does* solve this potential disastrophe in one stroke, if I may say so myself. If there were an A+ it would be on this review. Well done, guys! Highly recommend.

Experience from hell. You read and tell me where the milk of human kindness started to smell bad…read more.. So we're moving my family to Montreal to look for a house. Rented a little apartment and called Matelas Bonheur. I explained to the nice lady that we will arrive at 3PM. 2PM we are at the border and get a call. They are there at the apartment, the apartment is open please put it in. No problem. Nice guy. Five minutes later I get a call - my delivery men are at the apartment. No problem I say the door is open. Do you expect my men to wait? No. Can you take the payment off the card? No. We can only take $100 Okay, can we spread it over a few cards No, it's against the rules. Okay, we'll swing by the store to pay Do you expect my men to wait? No, the apartment is open they don't have to wait. This went on this way in circles I will spare you readers. I'm here with my family and have no place to sleep. When CAN you deliver it? Saturday (three days later) Do you really think we're doing this to swindle Matelas Bonheur out of one mattress? You know where we live. We've been burned before. His solution--stay at a hotel. Any of you ever try to book a hotel in Montreal in high season? With a dog!! I'm writing this from an airport hotel woken up by every kind of aircraft. (Our intention was to have a place to stay when we saw a property we liked. Because of this SNAFU we can't do that. You can't expect furniture to be delivered the day after it's ordered. We will have to do this all over again with a new store. I guess we'll send a cheque) I'm thinking I will walk away from the $100 deposit as I don't think I am willing to walk into Matelas Bonheur. Hey, we're here to buy a house. Now our business is going to any mattress store anywhere that is NOT a Bonheur.

Le succès d'une entreprise repose en grande partie sur la gentillesse, l'expertise et le dévouement…read morede son personnel en magasin. Mon choix de me rendre chez Matelas Bonheur est d'abord motivé par mon désir d'encourager une entreprise québécoise. Aujourd'hui, en plus d'être une entreprise certifiée Les Produits du Québec, (Bravo) j'ai eu la chance d'être servie par Danielle, une dame exceptionnelle qui a pris le temps de bien cerner mes besoins et de trouver exactement ce qu'il me fallait. Des personnes comme Danielle, qui incarnent et comprennent le véritable sens du service à la clientèle, sont précieuses et trop rares. J'espère sincèrement que le siège social mesure à quel point leur succès repose sur des personnes comme elle. C'est ce qui fait toute la différence. Merci Danielle. Soyez assurée que je partagerai mon expérience positive avec ma communauté. Anie Rouleau

I loved our experience at this branch. Mr Lauzon took such great care of us that their former…read morespokesperson Terry Di Monte would be proud. We initially thought we would visit three mattress stores and buy the best priced bed but in the end we got the price we wanted for more sleepytime comfort than we anticipated. So yes, Bonheur! Sorry to the other guys... :-(

Stay away, they say they are professionals, but their service is null!!! bunch of hiden…read moreinformation, they just want to sell and they dont care about anything! stay away from Dormez-vous!!!!!!!!!!!!!!!!!!!

Purchased queen size pillows and queen size pillow cases, got home and removing the pillows from…read morepackaging noticed that one pillow had allot less foam insert. Removed the pillow cases and could not even get the pillow inside. Returned to store with the less stuffed pillow to be replaced with another, and the pillow cases to be refunded. it's been over two weeks and I have still not received my refund. I have spoken to so many employees regarding my refund. Just a terrible experience shopping at Dormez Vous for something so simple to do. Accounting & Refunds are not complicated!

Walked in during a weekday evening and was clear with the sales woman that I was starting to shop…read morefor a new mattress and wasn't ready to buy but would not waste too much of her time. I was instantly received with an eye roll and a snarky remark about not being ready to buy anything and why I wasn't there with my partner to make a selection. I asked simple questions and just wanted to know how to get started if I was looking for a certain type of mattress. She was not interested in helping me and that there were far too many choices and when I was ready to buy that I should then come back. I obviously left disappointed and a little insulted that I was not worth the time to be shown anything. Will obviously not be making my purchase there.

I purchased a 3 inch 100% Talalay Topper that Literie Laurier sells through Costco. It's a…read moresupremely well made very comfortable topper. As soon as I opened the package I could not believe the quality. Bamboo cover. Just lovely . Its totally different from Memory foam which sinks like quick sand and becomes dense. The Talalay topper has a lovely supportive bounce to it and I could not be happier. It doesn't lose shape either. I've had this for almost a year now and literally could not live without it. We even purchased a new bed and we still put this topper over the brand new mattress.

Went in to check prices. Since I was the only person in the store, the salesperson attacked with…read morea whole lot of energy. Wow, things are expensive at this place! Walked out happy I didn't drop a few extra hundred dollars for a mattress I could have gotten elsewhere.