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    Meuble Valeur

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    Matelas Bonheur

    Matelas Bonheur

    2.7(6 reviews)
    3.7 kmNotre-Dame-de-Grâce

    Wow . . . well, not my experience at ALL (as the previous two reviews). Last year or so my cat…read morebegan inexplicably peeing on basically anything soft--he particularly liked one of the two single mattresses that covered the king-sized bed-frame that my late-wife had brought when she moved in a number of years ago. We had put waterproof hospital-grade PKs ( don't know how to spell them nor what they stand for) very early on, but after she passed away I decided to get some mattresses to replace these old ones. I conducted everything through the Web, and chose a fairly inexpensive double mattress setup. The person I dealt with, Pablo, was an excellent guy who understood everything perfectly, and although I completely forgot that I did so, I guess I asked for him to add a waterproof liner for one of the mattresses--I've totally forgotten the conversation, but if it had been available, I definitely would have taken the option. Come delivery day the guys who delivered were great-courteous, polite, totally A1, but what was weird was that one of the mattresses was odd--dark, almost black, and furthermore, about an inch shorter than the other! Needless to say (and completely forgetting my conversation about the waterproof liner with the first guy--great guy (they were all great) name of Pablo, I complained that they'd sent me a wrong mattress. The delivery guys had no idea (of course) what I was talking about and showed me the receipt, which definitely indicated that I had chosen different kinds of mattresses . . . I was totally confused. And, needles to sew, as I invented for these kinds oif situations, so were the Matelas guys. But they followed up almost before I could write a protest email to Pablo. But the new person, Anthony, told me that Pablo had gone on vacation that very day. So to make long things short, they were ON THE BALL the whole way and told me they'd simply replace the shorter one--bizarrely, I learned just on the Friday of this week that the guilty cat has a terminal illness which suggests he will not likely survive come December or so., after which I will obviously not need waterproof mattresses . . . needles to sew, with this cosmic intervention, the entire conundrum is SOLVED. Matelas will donate the waterproof mattress, I will get a quilted one, and . . . well, it's not an intervention I would have wanted, but Good or Bad, it *does* solve this potential disastrophe in one stroke, if I may say so myself. If there were an A+ it would be on this review. Well done, guys! Highly recommend.

    Experience from hell. You read and tell me where the milk of human kindness started to smell bad…read more.. So we're moving my family to Montreal to look for a house. Rented a little apartment and called Matelas Bonheur. I explained to the nice lady that we will arrive at 3PM. 2PM we are at the border and get a call. They are there at the apartment, the apartment is open please put it in. No problem. Nice guy. Five minutes later I get a call - my delivery men are at the apartment. No problem I say the door is open. Do you expect my men to wait? No. Can you take the payment off the card? No. We can only take $100 Okay, can we spread it over a few cards No, it's against the rules. Okay, we'll swing by the store to pay Do you expect my men to wait? No, the apartment is open they don't have to wait. This went on this way in circles I will spare you readers. I'm here with my family and have no place to sleep. When CAN you deliver it? Saturday (three days later) Do you really think we're doing this to swindle Matelas Bonheur out of one mattress? You know where we live. We've been burned before. His solution--stay at a hotel. Any of you ever try to book a hotel in Montreal in high season? With a dog!! I'm writing this from an airport hotel woken up by every kind of aircraft. (Our intention was to have a place to stay when we saw a property we liked. Because of this SNAFU we can't do that. You can't expect furniture to be delivered the day after it's ordered. We will have to do this all over again with a new store. I guess we'll send a cheque) I'm thinking I will walk away from the $100 deposit as I don't think I am willing to walk into Matelas Bonheur. Hey, we're here to buy a house. Now our business is going to any mattress store anywhere that is NOT a Bonheur.

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    Matelas Bonheur - Mattress store in Notre Dame de Grace

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    Mattress store in Notre Dame de Grace

    Meuble Valeur - furniture - Updated May 2026

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