We receive cable for free through our apartment complex, but we're on the verge of paying for Dish in order to avoid MetroCast's horrible service. As I write this, they were 2.5 hours late for a service call today to fix the DVR that they did not install properly the first time. (The technician, when he arrived, said that the dispatch office was supposed to give me a call that he would be late - why I am I not surprised this didn't happen?) I guess I should count my blessings, because when we moved in to our apartment, we had to wait for two weeks to simply get our internet connected. I wish they would improve even small things to improve their service: for example, I waited on hold for eight minutes before I was offered the option of a representative calling me back when one became available. Why force people to wait on hold for eight full minutes? read more

Absolutely horrible. In the 2 years that we have been with them we have had to have technicians sent out over 10 times, had the DVR box replaced 5 times, had a horrible cable connection - and when you call, no matter the problem, there only solution is to reset the box. If they say they will call you back - don't count on it. They overcharge for their crappy services and it is not worth the hassle. As another reviewer said the technicians are never on time for their calls and when they do call to tell you when they are coming they wait until they are basically pulling into the driveway, great warning huh? The Starkville office is full of snooty women who will get an attitude with you about anything you find wrong. The customer is never right in their eyes. Not to mention with as busy as the office gets they act like it's an inconvenience to have to do the work at a reasonable pace. If yelp let me give them a negative rating I would in a heartbeat. Everyone I know who has Metrocast hates it. It is absolutely the worst cable/internet/phone service to ever deal with. Customer service AND quality of services are both 0/10. read more

Metrocast in Starkville is terrible. They are very rude and do not help whatsoever. I moved into my apartment a week ago. The cable boxes were working fine except for the one in my bedroom. Then a couple days later none of the boxes worked. I went up there and they told me that my cable box was fine and that it needed to be activated and that it should work. When I went back to my apartment it STILL didn't work. My roommate went up today and took all of the cable boxes back and they told her that they should all work when she plugged them in. She went back, and NONE of them work. They do not care about their customers and do not help in ANY way. They have been rude every time I go in there and never seem to know what they are talking about. DON'T WASTE YOUR TIME WITH THEM. read more

Metrocast has to be the worst cable experience I have ever had. I tried to get Uverse but they didn't service my area and the complex I live in doesn't allow satellite dishes. The picture quality is absolutely deplorable and the picture constantly freezes, pixelates, and cuts in and out. When I want to watch a HD channel, about 60% of the time a black screen shows up with a message that my "program will be available shortly" but after an hour the screen still hasn't changed... Their customer service is third rate to match. When I called to inquire about why my service is so spotty and poor, they informed me that it would be $40 dollars to have one of their "ivy league educated" service technicians to come take a look at it and possibly more to fix the problem! Isn't this America? Why should I have to pay for the company's incompetence? Outrageous! Moral of the story: If there is any other cable/satellite provider in your area, go with them over Metrocast every time! Metrocast is a constant disappointment with terrible service in every aspect of their business. Metrocast is a scam! read more

Metrocast can't seem to keep up with a college town but they are the only game in town so what do they care. Call them about a sluggish/spotty connection, they will blame it on a wireless router EVERY TIME. I can almost bet that when college starts in the fall, I will start having connection issues and about 5 o'clock pm, my speed decreases or I lose connectivity. Can we get a competitor please!!!! read more

If I could give negative stars I would. Worst Internet in the country. Worst customer service ever. They are about as helpful as a punch to the throat. read more

Absolutely the biggest cable TV rip off you can ever find. My grandmother has this service and she has their Basic package; $35/mth including taxes. The Basic package basically includes local channels (NBC, ABC, FOX, CBS). That's about all you're gonna get, which should be free. How the heck are they charging that much for no channels. Well, this cable company no longer has her business because she's going with a Dish. For $35 a month, she get's about 60 channels plus the encore movie package. How does it make sense?? People, if you are looking for a cable provider when you move to Starville, do not go with Metrocast, get a dish with Dish network or DIrectTV and be happy. You will get a lot more, like 90% more than you would with Metrocast. Don't get me started on their service. Please tell me why it takes two weeks to turn service on? Seriously, how many people in Starkvile are getting new or restored service? Wow, i guess i have to give them a star, if they would let me, I would not give them 1 star. The deserve a negative. read more

Costumer service is nice and is the ONLY good thing you can say about this company. Constant trouble with digital boxes, no regular HD boxes due to high demand ( really? Never heard of a company that would shy away from a high demand product? ), does not allow streaming from espn 3, terrible basic package and slow to resolve situations unless it can be done by phone. If metro cast is your only cable tv option then you should seriously consider getting a dish. read more

Worst service ever. My cable doesn't work more times than it does. Luckily it is free with my apartment. There is no way I would ever pay for this service, it is horrible. I can't stress enough how bad it is. If Metrocast is my only option next year, I think I would rather not have cable at all. I'll just watch everything on Hulu or Netflix. I may have to pay for those, but at least they actually work. read more

BAD BAD BAD. Rates go up at least twice a year. Cable goes out on almost a daily basis. You can't even call the local office. All the unknown idiot at the undisclosed location can do is read from a script. They have ABSOLUTELY NO CONCEPT of what customer service is and they don't appear to give a rat's ass. I hope the next franchise renewal is published well in advance so I can speak to each and every one of Starkville's aldermen before it comes up for renewal. read more

This is the worst internet service I've ever had in my life. I recently moved from the Lexington Park, MD area from Rockville, MD and was dumbfounded to find out that there was only one service provider in the area I chose to live in that would "function". I use air quotes because the word "function" is a strong word. I was set up with Metrocast on April 12, 2016 and it's been a nightmare ever since. By April 25, 2016 there was an internet outage for all Metrocast users in the Lexington Park, MD. The outage happened at 9:45am and wasn't resolved until 5:56pm. I work remotely so this was one hell of a headache and completely unacceptable, especially since I just bought the service. I called during the outage and was basically told "Oh, it will come back on eventually." Fast forward to the month of May and an issue with the box begins to present itself. On May 20th, 2016, the internet stops functioning all together. I called and was told a technician would come out to fix it. In the meantime, my step-father found some troubleshooting steps by using phone data after four hours without internet. Another hour passed by and we were able to get it back on. I called and cancelled the appointment. Throughout the month of May I continued to experience more issue but thanks to the troubleshooting steps my step-father found, I was able to resolve most issues when the Wi-Fi would decide not to work. Moving forward to my most recent issue on June 5, 2016, the Wi-Fi/internet would not work. Period. I tried the troubleshooting and anything else I could think of but nothing worked. I ended up calling Metrocast the following Monday (June 6, 2016) and was told through several apologies that a technician would arrive between the hours of 12 noon and 8pm that day. So, I waited and waited-meanwhile missing pretty much an entire day of work because I work REMOTELY-the technician never arrived. At 8:45pm I left my home and booked a hotel. While driving there I called Metrocast and explained what was going on that I wanted to speak to a supervisor so I could get my $200.00 deposit back as well as cancel my service without any fees or another bill. I was told the 2nd shift supervisor DONNA CONRAD would call me back. I heard nothing. So, I called back today, June 7, 2016 at 11:45am. After explaining my story for a second time and being stuck on hold for almost thirty minutes, I was finally forwarded to the 1st shift supervisor JASON (he would not give me his last name). I explained how I wanted to resolve the situation, he put me on hold, then returned saying I could not receive my $200.00 security deposit back because I cancelled my appointment for the May 20, 2016 incident. Of course this upset me; I paid $95.86 a month for a service that refused to work. I said just cancel my service without fees or another bill. He agreed and after he went through the process I hung up. Metrocast is running a monopoly in specific parts of Lexington Park, MD (the 20653 zip code to be exact). They know their service does not function and refuse to cooperate with their customers. They charged ridiculous fees and have multiple outages in the course of thirty days. They give customers flawed devices and products. My problem was it was the only service provider my development would allow. I would not recommend their services to anyone and if your development/condo/apartment complex allows it, bight the bullet and pay for Xfinity or Verizon Fios. It will save you time, money, and stress in the future. read more