The quality of service was exceptional with no wait time. I…read morewent to Verizon and T Mobile before Spectrum and although Verizon was a good experience the prices were $60. more a month for the same service. My experience with T Mobile was 3 days wasted trying to get service and it was a no go, not a happy camper. I have to take my hat off to the Spectrum crew ...SAMONE was a joy to work with, TED got me a GREAT deal and JOSHUA, who did the install was outstanding! Great crew, great service and I am one happy customer! Thank you Spectrum, High Point office. I am sorry to know that this office is soon closing and I do hope that I will see familiar faces and the next location!

New Leadership and New Customer Service people. Wow what a refreshing change. People who actually…read morecare about you. They are knowledable and hardworking. They try to provide you the best customer service in a timely manner. Really appreciate the new gentleman who are they, they are trying to make a difference. This will be my new store. I don't mind going the extra distance. The guys here are great. Rashad I think is the new manager and A Justin helped me with my bundled package.

They are not transparent in their prices at all. Bills are much higher than what the reps say.read more

T-mobile advertises 5-g in my zip code as of today. Not true. I am glad that my mobile provider,…read moreother than t-mobile, with a hot spot feature is my go to. I spoke to a few of their customer service reps. They related to me that their service is degraded and cannot provide 5G service until further notice. But they are happy to charge my their full price for sub-service internet. Save your money and find an honest service provider.

Had a great experience this week when I went in to start a new phone plan. I was already planning…read moreon upgrading my phone when I got home, but they were able to help me in store to make sure I got all of the deals I could! The associate Delasia was incredible! She walked me through the entire process, never pressured me into anything I didn't actually need, and was all around very helpful. I will definitely be giving her a call if I need anything else tech related! Absolutely loving my new phone and the awesome photos I'm able to take!

Went to Verizon for three different inquiries I dealt with Delasia at the Highpoint/Archdale…read morelocation. Wonderful customer service. Delasia had solution for all my inquiries. Even gave me her direct contact in case I had any issues once I got home.

We were in and out quick on a Thursday evening. Mo was our sales rep and he was knowledgeable,…read morefunny, personable and kind. He knew without asking what we wanted and was quick to assist. We got everything we needed and walked out the door satisfied! The young lady working with him at the same time was also kind and knowledgeable! If you want a great experience, I highly recommend this location!

From the owner: High Point's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep High Point connected with top technology and expert guidance. Visit us today at 3800 Sutton Way for the newest smartphones, tablets, and accessories.

Pleasant experience with the staff. Excellent customer service. With that said, the 70.00…read morerestocking fee for a phone that I had from Dec 22 to Jan 1 is absolutely ridiculous. They took the phone out of a drawer in front of me for goodness sake. Sad but lesson learned. Never again. Happy New Year.

Stop by T-Mobile from my wife to have her phone transferred from Verizon to T-Mobile amazing…read moreservice amazing people Essence -assistant manager was unbelievable she spent two hours with my wife who is somewhat technically challenged great job as well as her assistant Tim as well as Bre another sales associate they're unbelievable service oriented. I would highly recommend

Mike did an excellent job installing Ethernet cables for us. He worked quickly and well, tested…read moreeverything and cleaned up with no mess. Very fair price. Highly recommended!