I went to t- mobile to find a new phone an when i got there i open up the door and hear a very nice…read morevoice. "Welcome to t- mobile what brings you in today". Her name was Heather Turner she was so kind. I found my phone that I wanted and she explained all of its features. So i had her to order it for me and when it gets here I am gonna have her help me set it up. Thank you Heather, your service was amazing!

They are not transparent in their prices at all. Bills are much higher than what the reps say.read more

Had a great experience this week when I went in to start a new phone plan. I was already planning…read moreon upgrading my phone when I got home, but they were able to help me in store to make sure I got all of the deals I could! The associate Delasia was incredible! She walked me through the entire process, never pressured me into anything I didn't actually need, and was all around very helpful. I will definitely be giving her a call if I need anything else tech related! Absolutely loving my new phone and the awesome photos I'm able to take!

Helpful and not pressuring! Kind people that don't make you feel like you're bothering them or…read morewasting their time :)

We were in and out quick on a Thursday evening. Mo was our sales rep and he was knowledgeable,…read morefunny, personable and kind. He knew without asking what we wanted and was quick to assist. We got everything we needed and walked out the door satisfied! The young lady working with him at the same time was also kind and knowledgeable! If you want a great experience, I highly recommend this location!

From the owner: High Point's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep High Point connected with top technology and expert guidance. Visit us today at 3800 Sutton Way for the newest smartphones, tablets, and accessories.

Pleasant experience with the staff. Excellent customer service. With that said, the 70.00…read morerestocking fee for a phone that I had from Dec 22 to Jan 1 is absolutely ridiculous. They took the phone out of a drawer in front of me for goodness sake. Sad but lesson learned. Never again. Happy New Year.

Stop by T-Mobile from my wife to have her phone transferred from Verizon to T-Mobile amazing…read moreservice amazing people Essence -assistant manager was unbelievable she spent two hours with my wife who is somewhat technically challenged great job as well as her assistant Tim as well as Bre another sales associate they're unbelievable service oriented. I would highly recommend