Would give this zero stars if I was allowed to. Yes, they have awesome hours. Straight up, that was why I remained an account holder there for over 10 years. However, after moving out of state & keeping the account open, I was a victim of outright thievery from this bank. What any potential account holder needs to know is that Metro bank is NEVER allowed to waive any fees. Read the fine print!!! Because what this means is they can charge you anything, for any reason, & then absolutely refuse to remove the fine. I was charged to mail being returned to them, yet their collection letter, assessing my fees always manages to get to the right address. After calling them to dispute the fine, I was told that not only was I out of luck, but that a daily $1 charge would keep accruing to my account until said fee was paid. Although they can assess this fee, there is no way to electronically accept my payment. Thus, according to them I should just "send a larger check" to cover what additional fees may or may not be on the account. THEN, I could pay an another $20 to close the account!! Horrible, horrible customer service! Horrible, secret fee policies!! DO NOT BANK HERE!!! They will steal from you!!!!! read more