01/12/2026 As of today, I've only received an update about my mom's physical therapy once. She has been in the facility since November.Between the hostile, aggressive nurses and the ghetto administration the whole experience has been extremely stressful for my mom and my family. My mom has not progressed under their care. She's only got worse since being in there and has fallen twice since being there without anyone notifying the family.The nurses are unreliable also not informed. My has received third-degree burns while in their care ! Amber, which is her caseworker is very rude, unprofessional and also incompetent. I've only spoken to her twice. She refuses to return any urgent voice messages that I leave. Every time I call, she seems to be off campus. As of today, I was yelled at by the director of the Facility Catina.On the two occasions, when I did speak to Amber my mom's social worker ,she had other people listening. She's very good at sending malicious sneaky emails cc'ing multiple people attempting to cover herself. I just got a call from a third-party marketing person claiming they are calling on behalf of Methodist Transitional Care.So now they're giving my mother's HIPAA information to other Healthcare Entities Without my mother's permission or the families. The woman on the line Informed me she was calling on behalf of Methodist transitional care.The woman stated she was told by Amber my mom was not able to go home . Not sure why Amber told her that. Since if that's the case, their Facility would take her.The fact that they're making up lies to cover their self is really sneaky and Vindictive. I requested a transfer for my mom to another facility weeks ago. Amber stated that it was declined at that time.I then contacted my mother's insurance to research. My mother's insurance company confirmed that was never done. Now that it's the new year Methodist transitional care is stating my mom will owes a deductible to even have her equipment, things my mom needs to have a safe Discharge. They are even fear mongering the family stating that they will pursue collections.I've also confirmed with my mother's insurance provider that she doesn't have a deductible for any care facilities for 2026. Which they are requiring before my mom receives her equipment. My mother has pending Medicaid.This place is ghetto and unprofessional. After speaking to a representative for the Aging And disabled research center , I was informed they receive a lot of complaints about the lack of care for the Elderly from Methodist Transitional Care. They are retaliating against my mom because I advocated about my mother's level of care. This facility gives the Methodist brand a horrible name. Unethical procedures, disrespectful, unprofessional staff please do not allow your loved ones to be treated with bias the facility lacks compassion, empathy. administration, nurses in all staff should be trained on actively listening. Leadership should be fired. The place looks nice, but the conditions and treatment is un deplorable! read more

Wow just wow! My Fathers first week here right off the bat we both had bad vibes from some nurses not all. My dad was there for therapy care two weeks. We had to take him out 4 days later, and move him to another facility in Red oak. Very disrespectful and nasty attitudes. Dirty restroom careless nurses. I'll stay away from this place family deserves way better. 1 star. Stay away .... read more

This place is the worth place me and my family been to my father that come in because of a hurt back been at the place 3 year and the first year everything was good and then before the second year they change manager of the place and it went down hill fast and they are not treating my father like he is even human read more

Methodist Transitional Care Center is a rehabilitation facility for those with health needs. They offer short and long term care at the facility. I have a loved one who is currently at the facility for rehab purposes. My loved one is offered daily occupational therapy and physical therapy. My loved one has a nice room there and enjoys the food and activities provided at the facility. The gym area is spacious. There is also an outdoor mobility garden for patient use. The location is clean and the patients seem well taken care of. The nurses, techs, and staff at the facility are kind and helpful. They answer patient and family questions in a timely manner. I am hopeful that they can help my loved one to get stronger in their body. read more

Do not consider this facility unless you are able to be with your loved one on a daily basis. My mom was transferred to this facility with a hip replacement and it is disheartening for me to think about the many patients who do not have family support. I will list my concerns and you be the judge. My mother was unable to do anything on her own. #1- Day of admitting: We arrived before lunch time. We sit in her room for 6 hours min. and no one came in to let us know protocol, I finally went to the nurses station and requested assistance after pushing the nurse light and no response after an hour. #2- Initial evaluation: Nurse was in the middle of my mothers initial evaluation and advised us that the physical therapist had left for the day and they could not do anything for her until after she was evaluated by the therapist the next day. The evaluating nurse was called out to help another patient, and she never returned to complete my mothers evaluation. #3- Day #1 I spoke with the head administrator about my concerns and she assured me that she would speak with the nurse to correct things. Things got worse and didn't change. My mothers first night in the facility, she wet herself because no one would come when she hit the help button and she couldn't get up without assistance to sit on the portable potty. When the night aid final came, she was very rough with my mother. #4-Day #2- I arrived at the facility when the doors opened and spoke with the business manager because the administrator was not in. I voiced my concerns again! My concerns: Patient repeatedly not receiving assistance, patient put on hold until evaluation from therapist 24 hours after admission, rude caretakers, lack of response to call buttons, etc. On Day#2 I spoke with head administrator, director of nursing, and assistant director of nursing. After the meeting my mother was evaluated, therapy was initiated but we also had a family member with my mom everyday, all day!. Day #3-release: Never felt comfortable leaving my mom unattended but she did get a new night aid who was much better. Release day- Very unorganized, mom was given all of her medications, some were duplicates, it was a mess for an 85 year old to deal with. We were advised that she would be contacted within 48 hours to begin her outpatient therapy. After week #1 I called back to the facility left a message concerning no outpatient therapy. Week #2 after discharge I called the facility concerning the lack of outpatient care, no answer. I still have not received a return phone call and we are into week #3 of discharge. I know we are not the first and won't be the last but I am concerned that Medicare approves this type facility, doesn't follow up with elder patients or their care. I plan to keep complaining until I am heard because there are so many elders who have no support!!!! read more

Started out good on the first few days but soon became a bit disappointing. Felt like workers were there just for a pay check and not because their heart was there for caring for your loved one and this is because of what I saw and had to ask for. Had to ask for them to clean rooms , empty trash cans and assist with personal hygiene. It appears there are not enough workers to accommodate room capacity of the facility. You will have to stay on top of them to ensure care of loved one is indeed their priority. Sadly it made me come to the conclusion that I would not place my loved one in a facility when the time comes and instead care for them myself. read more

As an employee of this facility there are more chiefs than indians. They penalize people for having 2 jobs because they can't afford to give raises. No communication at all but they have people doing what they want and when. Don't nobody answer the phone. It sucks for place to have low moral and don't nobody give a fuck about you. It's only a problem when state in the building then some act right happens they need to change from the top all the way to the bottom to staffing. They get they assess out it will be a better place. They up the pay the will keep CNA's in the buildin. Peace, love, and hair grease read more

This PLACE SHOULD BE CLOSED. Beautiful building, HORRIBLE SERVICE!!! My diabetic husband suffered open wounds on his heels because the bed was too short and he was never given a bed extender. Our son found his dad half way out of the bed with low blood sugar. The staff stood in front of patient rooms and talked for 45 minutes while we waited for water, medication and help to get to the bathroom......their EXCUSE was "We short staffed." Physical therapist and Occupational therapist scheduled family meetings and DID NOT SHOW. The doctor NEVER LAID EYES on my husband. The medical staff was deplorable and should be terminated. HOUSEKEEPING WAS PERFECT.....all the modern art and sculptures was beautiful with a staff that did not work, did not care for patients and did not do their jobs. This place is dangerous for patients especially if they need ANY serious medical care!!! SUNDAY meal of white bread, fish sticks and turnip greens. They are a GARBAGE FACILITY that provides GARBAGE CARE!!! read more

I highly recommend this facility. Caring staff, excellent therapy team and physicians. Lovely facility. I would definitely recommend again. read more