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    Metcalf Todd DVM

    5.0 (1 review)

    Services - Metcalf Todd DVM

    Pet physical or wellness exam

    Pet vaccinations

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    11 years ago

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    Prescott Valley Pet Clinic - No Mom. . .I didn't move that rug. . .my little helper.

    Prescott Valley Pet Clinic

    (80 reviews)

    I've been going to PVPC for years with multiple pets (cats & dogs) and they probably have the best…read morevets and staff in Prescott Valley...BUT over the past year or so at some point the office got an air freshener or something and the entire building wreaks of perfume. And my dog is allergic to it. I can't stand breathing it, smelling it, or having to wash it off of me when I get home. This perfume sticks to you and your pets. The last time I was there I had my cat and I had to give her a wiping down with peroxide four times to get the perfume out of her fur. The last two times I was there with my dog she started sneezing/coughing/sniffling and getting really itchy on the ride home and it continued at home until I could give her a bath with peroxide. And then another bath, and another. It usually take 3 or 4 baths before the perfume is pretty much gone. I have to take a shower and wash my hair with peroxide to get the perfume off of myself and out of my hair. I have to change clothes as soon as I get home because the perfume transfers to everything like furniture and pets if I hold them or they are on my lap. It's horrible and it's a huge ordeal to go through each time so I will stop going there and find another vet that doesn't have perfume. Many of the businesses in the area have perfumes now for some reason so I don't know if I'll be able to find a vet that is perfume free. I've already tried one other vet and they also had bad perfume. None of these places admit to having a perfume and all deny its existence. I can only theorize that people are "nose blind" to them and are desensitized to the perfumes. I live in a fragrance free home, so I can smell all the perfumes out there because I'm not nose blind to them. And these perfumes are toxic and unsafe. I get migraines and have asthma and the perfumes make things worse for me. As for the vet care, it's OK. But standards are so low in AZ that PVPC is actually the best in town and that's not saying much. But that was why I took my pets there for so many years.

    My beautiful dog is a rescue that had been badly abused for about 3 years. I've been working with…read moreher for almost 3 years toward being socialized. And she's getting there, slowly. Prescott Valley Pet Clinic is kind, patient and very understanding of her and her fears, her need to feel safe. They are wonderful to work with and help me make sure I am doing the right things to keep her healthy with meal planning to shots to healthcare resources. From the front desk team, to the technicians to the doctors, my girl receives the best, kindest care. I am grateful for this dedicated, animal loving group. Thank you for being wonderful!!

    Mile Hi Animal Hospital

    Mile Hi Animal Hospital

    (58 reviews)

    Doctors and Staff did a wonderful job today with dental surgery for our 12 year old dog…read more My wife and I were worried having a diabetic older dog going under anesthesia ,having teeth extractions and other services. Thank you Dr. Sherlock and Staff for the excellent procedures you accomplish today.

    The short version is my 11yo dog was diagnosed with a Spindle Tumor, which Dr. Darling advised…read moreneeded to be removed after the cytology came back. I was told a cost and was advised that Dr. Sherlock would operate. I scheduled it, then a few days later was told that it was not scheduled, then I was told that there were new people who did not know what they were doing. Then Dr. Darling told me it was scheduled, for the Friday the 13th of March (should have paid more attention to that). When I picked her up, I was horrified to find that they did not remove the correct Tumor. My dog had a previous "non" malignant soft tissue area; THIS is what they removed. Neither doctor would speak to me, they sent out a Tech who advised that the chart was correct, but they "misread" the chart! REALLY who does that? Now they will not refund me, they will only allow communication via their "Insurance" company! I do not have the funds to (since it was $400 over the estimate they gave me @ just over $900) have the other removed! I have filed a complaint with the AZ Veterinarian Board. Dr. Smith is gone, who was my vet there, it has greatly diminished in quality and compassion.

    Yavapai Emergency Animal Hospital

    Yavapai Emergency Animal Hospital

    (73 reviews)

    I cannot say enough wonderful things about Yavapai Emergency Animal Hospital. They quite literally…read moresaved my dog's life, and they did it with a level of professionalism, compassion, and expertise that exceeded every expectation. From the moment we walked in, the entire team made us feel supported and reassured during one of the scariest moments of our lives. Their communication was exceptional--they updated me two to three times a day with clear explanations, progress reports, and genuine care in their voices. I always felt informed, included, and comforted knowing my dog was in the very best hands. The quality of their medical care is outstanding, but what truly sets them apart is the way they treat both pets and their people. They brought so much comfort through their empathy and calm, confident approach. I never once doubted that my dog was receiving top-tier care. At our follow-up appointment, my regular veterinarian was blown away by the documentation Yavapai Emergency Animal Hospital provided--she said they were the most comprehensive notes she had ever seen. That level of attention to detail speaks volumes about the hospital's commitment to excellence. I am forever grateful to the incredible team at Yavapai Emergency Animal Hospital. They gave my dog a second chance, and I will always remember the kindness and expertise they showed throughout the entire ordeal. If your pet ever needs emergency care, this is exactly where you want to be.

    March 19, 2026 - Absolutely horrible from the phone call to…read moreleaving the facility with my female Shepherd getting zero care. $125 to walk in the door and another hundred dollars being billed for gauze wrapped around a belly wound finally able to contact where my sweet Dora got her spay yesterday the 18th and they gladly will have her back a little further in distance, but well worth the care and concern for my girl. I would not recommend this place to anybody not even my worst enemy people that answer the phone with no medical treatment training, asking questions and then talking right over you as you're trying to explain what is the issue I will never go back. I don't care what else I have to do we as a family could not recommend this place ever to anyone.

    Visiting Vet

    Visiting Vet

    (2 reviews)

    (I'm pasting this from my Google review, as I think it's important to get this information out…read morewherever I can. I wrote this on Friday January 30th 2026.) It's Friday, January 30th as I write this - 9 days after Dr. Ferens and her assistant (whose name, I believe, was Anne) came into my mom's and my home to euthanize our dog, Buddha. At around 12:30 pm on Wednesday, January 21st, we heard a knock at the door and had no idea we were about to experience one of the most traumatic and compassionless 15 minutes (yes... only fifteen minutes from start to finish) of our lives. From the moment they arrived, everything was rushed. We had never met Dr. Ferens before. She quickly wrote down information, opened her briefcase with the medications, and asked my mother when she wanted to pay. My mother then paid. No questions, no checking in with us, no offer to spend time with Buddha. Just a transaction. There was no compassion, empathy, or humanity. Buddha ran to his bed where I was when he saw the stethoscope. He was scared and came to me. Dr. Ferens approached him from behind to muzzle him, and he growled. I explained that he growls but does not bite. She made no effort to warm up to him. No petting, no talking, nothing. What happened next was completely unethical. She asked me--not her assistant--to muzzle my own dog. I am not a vet. I was in shock and survival mode, incapable of consenting to something like this. I don't know if I will ever fully recover from that moment. It's been replaying in my head constantly since then. Around this time, Dr. Ferens snapped at her assistant, saying, "I told you to go over there." This happened right in front of us during one of the most vulnerable moments of our lives. The assistant, Anne, appeared to be walking on eggshells around the doctor the entire time. Anne, however, showed quiet compassion and cried when Buddha passed. The contrast between them was heartbreaking. After I muzzled Buddha, Dr. Ferens asked for a towel without explaining why, threw it over his head, and sedated him. She never explained how quickly it would happen. I asked if I could give him water, and she said, "yes, but the sedation will kick in soon," without explaining that "soon" meant less than a minute. I held the bowl as he desperately licked, trying to fight the sedation. His eyes closed, and he continued licking the floor before going unconscious. None of this was explained. At all. She administered the final injection shortly after, confirmed his heart had stopped, then they packed up, and left. Our experience with our other dog's euthanasia a year and a half earlier at Yavapai Emergency Animal Hospital was the complete opposite. You can even look through my reviews here and find it. That doctor (Dr. Page) gave us time, walked us through everything, and showed genuine care... in an EMERGENCY setting. He even waited until our other family members (including Buddha) arrived. Their compassion and care meant the world to us. You would think an at-home euthanasia would be peaceful. Even sacred. Well, we thought wrong. My mother and I are deeply traumatized. We were not given time or permission to say goodbye. Everything was rushed while we were vulnerable and confused. All we are left with now is regret. Regret for calling Visiting Vet Mobile Animal. Regret for how our final moments with our dog were handled. And regret that this experience has overshadowed our ability to grieve. I will be filing a complaint with the Arizona State Veterinary Medical Examining Board. It is also important to note that my partner was present via FaceTime for the duration of the appointment and witnessed the events as they occurred. This provides an additional, independent account of the experience. I am sad, angry, disgusted, and horrified. I don't see many negative reviews here. Maybe we caught Dr. Ferens on a bad day. Even so, there is no excuse for what happened. I truly hope no one else ever has to experience this. If this was simply a bad day for her, I hope she knows that her bad day will pass. But the day she caused us, because of the state she was in, is now permanently etched into our memories forever. Rest in paradise, Buddha. We love you.

    I called Visiting Vet as I had to put my beloved pet down. They answered my call immediately and I…read morewas able to get an appointment with them the same day. Dr. Ferens and her assistant were professional, caring and very sympathetic to the sad circumstances my family and I were having to deal with. I also felt her fees were reasonable for an at-home euthanasia, with payment options available. Thank you Visiting Vet.

    Metcalf Todd DVM - vet - Updated May 2026

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