$$$$$$$$ Expensive No more to say, but yelp wants longer review So.... expensive is the review read more

My SIXTEEN YEAR OLD sister went into your store to buy a capo for a friend. She stood there looking at the capos for about 15 minutes. While she was looking and waiting for help she heard a gentleman working there yelling and talking about exchanging marajuana for a ride. After he figured out his drug deal exchange infront of my sister and whomever else had the pleasure of hearing it, he walked over to my sister. She told him she wasn't interested in spending too much money on a capo, because she's 16 years old and can't afford much, not that that would be any of his business before he made it his, he told her she mind as well buy him a pencil and a rubber band than spend less than 30 on the capo. She said, "well this one says 19.99?" He told her the price was incorrect and it was actually 29.99. She said, "then they are they all right on the peg that says 19.99?" He said, "it's wrong. That's not the price, like I said, instead of spending 30 bucks just buy a pencil and a rubber band." I called and told him that his not only his customer service skills were lacking, but the fact that he used vulgar words and language right infront of all customers, including my underage sister, plus talked about exchanging drugs for a ride was unacceptable. I just though more people should know that they need to steer their kids away from hear unless they want them exposed to disrespect and profanity. Not happy and my big musical family will NEVER use this business again for strings, picks, CAPOS, or any music necessity. I'm very disappointed. UPDATE:the man was the owner!!! I'm Blown away that a small business owner in our community has the audacity to run his business this way. read more

We went in to Mesa Music to purchase a violin for our daughter. We studied brands ahead of time but also were hoping for guidance from a "music store." We ended up purchasing a new violin and found out shortly afterwards that we paid double the price that other places charge. We called to ask about a refund and were told that we should come in the store and they would "work with us." We drove the 1.5 hours there only to be told they couldn't do anything about it except charge us a 20% restocking fee ($120). Obviously, robbing people is the only way that they can stay in business. Do not buy from Mesa Music. read more

The people at this music store are very patient and helpful. I have turned to them many times on advice for instrument purchases. A++++

Took in a mandolin for some repairs. Was told I would get a call with an estimate. Never got any communication from them for a week, so I went in to collect it, take it somewhere else. Well, the repairs were already done, to the tune of $65, by someone who was not even a luthier! Highway robbery! Manager was unapologetic, didn't offer to make it right in any way. Had to pay the $65 to get my instrument back. Avoid this place. read more