1. Merit Pharmaceutical

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    Los Angeles, CA

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    Merit Pharmaceutical

    5.0 (1 review)

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    4 years ago

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    Western Drug Medical Supply

    Western Drug Medical Supply

    2.5(330 reviews)
    1.0 mi•Tropico
    •$$

    The customer service I received from Nadia V. In addition to the long wait time before someone…read moreanswered the phone, the interaction with the representative was frustrating and unprofessional. Nadia V.'s voice was not clear, and when I politely asked her to repeat what she was saying, she appeared upset and frustrated. I also felt that she was unwilling to clearly explain what needed to be done or provide the information I needed. After waiting a long time just to speak with someone, I expected to receive clear, helpful, and courteous assistance. Unfortunately, the experience was disappointing and frustrating. I hope this concern will be addressed and that the importance of clear communication, patience, and professionalism when assisting customers can be reinforced.

    This is the worst business in the history of businesses! I…read morewouldn't recommend this place to my worst enemy! You have a better chance of winning the lottery, than them answering their phone lines. The technician that dropped off my Power chair literally blocked my phone number before even driving away. They kept half of the accessories that I had ordered with my Power chair. The chair that they dropped off was highly defective and literally pushed my entire patio set, patio heater, and myself off of the porch, injuring myself severely. It's been over a year since they dropped it off and they have yet to answer the phone. Trying to go through my insurance to get another one now. Do yourself a huge favor and steer far and clear of this place! And please tell your doctors not to recommend this place ever again! This is the shadiest business that I've ever had that displeasure of doing business with. I can't believe that someone would treat disabled people this way, it's an absolute travesty...

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    Merit Pharmaceutical - medicalsupplies - Updated October 2026

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