A family member has been there for over a year. Initially had a good experience but very…read moredisappointed over the last 7 months. Nursing staff generally adequate but many of the aides are either not trained adequately or not held accountable for unprofessional behavior. They take forever to respond to call lights or turn them off making patients wait sometimes for an hour. Frequently found mom sitting in wet undergarments or dripping. They forget to put hearing aides in or don't close them. Wraps put on upside down. Aides are rude. When management is approached they defend the staff. They are also very expensive and not patient centered.

From the owner: Folkestone is a Presbyterian Homes & Services senior living community located in Wayzata, MN…read moreoffering independent living, assisted living, memory care, and long term care apartment homes. A progressive "green" community featuring well appointed homes for older adults alongside pedestrian walkways, shopping and dining, plazas and open space, public art and fountains - all walking distance from downtown Wayzata and Lake Minnetonka.

This is a relatively new assisted living facility just west of Wayzata and northeast of Long Lake…read more Attractive grounds and building, but still a bit short of tenants. There is a memory care unit attached. There is a lovely community room with a huge flat-screen TV that residents can use or reserve for parties. Meals are served in a community eating area. My in-laws are 90 and 96. They love the nursing staff, who seem to really care and are attentive. Access protocols are in place and enforced.

Lifespark recently bought Trails of Orono, and the quality of care has gone downhill every day…read moresince September of 2025. (This used to be run by Ebenezer). The costs have decreased while the rates have increased. All Lifespark cares about is their profits! Many staff members and a few residents have left this facility. This company offers terrible insurance plans for their employees! Trails of Orono is understaffed and does not have enough resident assistants to keep the place functioning properly! This location has great reviews, and it used to be an outstanding place, but it isn't anymore. Lifespark corporate staff are very condescending and unfriendly towards their employees, residents, and families.

Except for some of the staff, I would not recommend putting your loved one in this facility, at…read moreleast not long term. I have a parent there, but we are looking to move him as soon as possible. Although their website claims that they have gourmet food, I would not pay $2.00 for their average meal, often it's hard to tell exactly what they are serving. Many elderly people are diabetic, and most of the food is starchy and full of carbohydrates and sugar. They say their residents can do their own laundry if they want, and many like this option. However the one washer/dryer they have has been broken for weeks with no sign of being replaced. They are also chronically understaffed, and since the new management has taken over (February), they have lost many of their best people. The ones that remain are overworked and underpaid. Avoid this facility at all costs if you can.

Staff, overall, is extremely unfriendly. Some of the Aides are very kind but are clearly…read moreoverworked. The environment is permeated with low energy and lack of people. The facility is consistently understaffed. It takes staff a very long time, well past the required 10 minutes, to respond to resident calls. Food is poor, almost always lukewarm or cold. Over the holidays, dinner service has been cancelled at least 3 times with meals being brought to residents' rooms between 35-50 minutes later than they normally eat. No silverware or napkins. The food was clearly cooked hours and hours before and reheated. Activities are very limited. Even meal times which are supposed to offer social interaction have been relegated to residents' rooms of late. Residents don't receive the basic level of care they are paying for and yet they are being charged additional fees when they push their call buttons. How is that even possible? Staff makes promises of change with no follow through. The facility seems to lack the basic processes necessary to ensure consistent, quality care. I've been involved with various facilities for well over 2 decades and it's not where I'd put my loved one.

My Mother was at Amira for 4 years in the memory care unit. It was bad, and then it got worse…read more Every single time I went to visit, she was wet. Every single time! We even bought flow-through pads to use in addition to the depends, in case she was a "gusher". There were times she was wearing the depends and two flow through pads and was still soaking. FYI, that means she was sitting in 8 cups (1/2 gallon) of urine. I am just a dumb landscaper, but perhaps that explains the multiple UTI's that she had every year. She also had multiple falls (a result of dizziness from the UTI's) and a broken hip and later a broken femur. The best thing Almira ever did for us was kick Mom out, because it forced us to find another place for Mom. She spent the last 4 months at Breck Homes in Bloomington, where they made her feel useful and had so many outings that it was hard to visit her. Pretty is as pretty does, and Amira doesn't! If you are looking at memory care, visit here at meal time. Do these people look like they are enjoying themselves? Does the food look appetizing? Can they even hear each other, if they wanted to talk? Is there room to comfortably move around the tables with a wheelchair or walker? Yes, the fireplace is pretty. Is the room functional? Comfortable? Does the staff chit-chat with the residents, or do they just boss them around? Ask the employees you run into how long they have worked there, and ask if anyone has been there since the opening which is less than 6 years ago. There is only 1 who has been there the whole time, and she is the only one who knows how to get things done. Hint: it is Linda at the front desk. Raona

This place is the worst company I have ever had the misfortune of knowing. My grandma was treated…read morehorribly here. From the beginning it's been a headache! We would come visit her and she would smell like urine, she would have a dirty depends on for hours. She was barely washed with either a cloth or actual shower. She had 2 falls that didn't make sense, so we bought granny camera's, which were frequently turned off by staff until we told them it was illegal. Some of the staff did the bare minimum to get her ready for the day. She had 2 more falls which the staff was no where to be seen. She layed for 2 hours on the floor until they found her. Just when you think things couldn't get worse, it did. I sent flowers and a teddy bear to her one day and the teddy bear is no where to be found. My grandma contracted the Covid-19 virus here. She has since passed away. Unfortunately her death was not peaceful in any way. This company is absolutely horrible. The management is cowardly and quite literally pathetic. This company should be shut down. Our parents, grandparents, sisters, brothers and all other family deserve so much better. Please think twice before sending your loved ones here. I guarantee you, you will regret it, I do EVERYDAY. I wish she was still alive but at least she is no longer in pain .

This community is beautiful and clean. Much more impressive than many others at this price point…read more The people at the front desk are always more than helpful and go above and beyond with the residents and visitors.

I would like to say, the management company, Welcome Home Management, that works with the Stonebay…read moreCommunity has been great to work for and really take care of their residents and staff. Our ED, Jen Ensign, has been working hard to get the community ready for opening day and is a breath of fresh air!

From the owner: Our community serves all seniors who require many different lifestyle options. We have Independent…read moreLiving, Assisted Living and Memory Care.

Our family is forever grateful to The Glenn Hopkins for the wonderful care, love and support shown…read moreto our Dad and family. When our Dad made the difficult decision to sell his condo and move to a Senior Living location, we visited multiple Senior Living homes but kept returning to The Glenn Hopkins. Scott and the wonderful Marketing Team were very patient, allowing us to visit multiple times as they understood this was a major decision for our Dad and family. Dad chose The Glenn because it felt like home and we knew he would be cared for very well. Dad spent the first five months in The Towers. He was so happy with his one bedroom w/den and couldn't get over the fact that he was being served meals in a dining room with white linen tablecloths. It felt like he was dining out every day. In June, Dad had to move to The Terraces Assisted Living where he lived for the next 10 months. Sandra, Julie, and Jen were so fantastic and accommodating as he required many schedule changes based on his changing health. Dad formed many friendships with the other residents during his time at The Glenn. They looked out for each other and we are thankful for his wonderful neighbors. He also made many friendships with the staff who cared for him. It takes very special people to do all that the nurses and aides do every day and to do it with love and patience. Dad made the choice that if something happened he did not want to go to the hospital. Instead, after suffering a stroke, he spent his final days in his home being cared for by the people who knew him and cared about him. Our family is OVERWHELMED by the love and support that was shown to our Dad and us during his final days, and the days that followed as we planned his service and moved his belongings out of his apartment. It was a steady stream of staff and neighbors who came to show their love for him and say goodbye. The staff also provided so much comfort and support to our family each day. They shared stories of their family members, gave us lots of hugs, and told us "we cared for your Dad how we would want our Dad to be treated". It was very touching when some of the staff took their personal time and came to the funeral service. The Glenn was an extension of our family and we knew Dad was loved and received exceptional care every day. Dad frequently said "God brought me to The Glenn". We are thankful this is where he lived and thankful to everyone who touched his and our family's lives. We would highly recommend The Glenn Hopkins to anyone looking for a Senior, Assisted Living or Memory Care home. Family of Al Carlson

I heartily agree that The Glenn Hopkins is a wonderful place to live. My reasons may be a bit…read moredifferent from most others, however. Two years ago I decided I wanted to live closer to my children and to downtown Minneapolis, so I sold my town home in Elk River. I no longer wanted to own real estate, thought about finding an apartment, but I'm 84 and knew I'd need services at some point even though I don't now. I have 8 children and the thought of their trying to decide "what to do with Mother" made me feel I should be the one to decide. I shopped around a lot and found the Glenn by far the most appealing senior residence. I still don't NEED any of their services, but I use the shuttle a lot, have learned to navigate the Metro buses and can get around so easily that I sold my car six months ago. What pleases me most is 1) the opportunity to volunteer here as much or little as I wish, 2) the ability to be as social (or not) as I like and to my great surprise 3) the wooded surroundings and splendidly maintain grounds. I like to walk and never tire of this area. And don't get me started on the city of Hopkins! It puts Elk River to shame, with many good restaurants, a movie theater, an art center with concerts and events for all ages, a grocery store, hardware store, drug store that delivers, specialty shops and a half dozen antique shops as well as a branch of the Hennepin Library system. (We have a fine library in our own building, too, with quarterly deliveries of books from the Hennepin system as well as hundreds of books that have been donated to us.) I am Catholic and was delighted to find a "church home" here. Last of all (perhaps it should be first) the entire staff is not only competent but very, very kind. Every one I've met will go many extra miles to be helpful.

Beautiful facility. I just moved in and am anxious to join in the activities and meet new friends.read more

After nine very good years in independent living, my husband is in the…read moreBirches for care after falling and sustaining three back fractures. He is a very discerning physician and is impressed by the care he is receiving. The staff, including the PT and OT therapists, have been top notch. Thank heavens we moved here. Polly B.