Wish I saw the other several bad reviews before I ever found this place that took my insurance plan…read moreand then there was THIS:
Lying office that also told my insurer some totally opposite story as to what actually took place here after I made a complaint about her. Gee, I'm not surprised for after what's taken place and why so anyhow. This dentist is one of disgust for operating how she had and this experience for me by far was one of the most unsettling in dentistry. Start with their "practice tactics", how they conduct and operate, with my matter as a new patient (with a "Medicaid" based insurance, which you accept but silently frown upon?) For the unfortunate who need this insurance as their security and assists being our only health coverages but still, I'm grateful to have ANY at all. NOW what began here with Dr. lacking ethic and some logic by way of proper care and communication - what a wonder that ANY dentist would make any patient wait 8 wks. I am talking EIGHT long weeks to return, after the initial visit to start for the very needed dental work I came for? AND right after prognosis, your office tells me it'll be 2 months later for the next appointment to do it and how busy you are? Huh? Yea sure, yet the office had nobody in it both times I was there, the very first was for a cleaning/exam previously 6 months done by your retired and much nicer associate sho retired since then. Practice is a small one and not so busy a place and also, I drive by it plenty. Attitude given to me when I was pretty shocked about why so long to begin a very first step for my issue.
The actual work for my issue, takes maybe one hour! ONE. A very first appt. revealed the need for "removal and replacement of loose post" with a crown new. You temp. cement in my old crown, quickly came off days after that, and it left me with an exposed, (as in uncapped) loose post, you would've had me wait 2 months with, likely it to worsen when you could've taken care of it within a "reasonable timeframe". You lie badly, telling insurer I said things I never would've - stuff unsettling to hear when they told me this.
How you also wasted 2 wks after exam, JUST for "approval" all when these can only take "days", at most, a week, after being submitted "electronically" BUT you sat on that for awhile but once it got done - you NEVER called me for the appt. How I find out was WHEN the paper approval (copy) came in MY mailbox, another week after you already had approval! I called there twice after exam. THEN you add on another week, after I call asking for appt when your office couldn't care less and won't let me l make an in advance" appt. ON the very day I was there, that first time and after exam was done. How it gets worse, no calls to me after your weeks with approval done - AND all passing time was wasted by your own hand AND this just to BEGIN this step 1 of a 2 part procedure? Clearly did not care or concern with this 2 months (absurd) AND how that was leaving me with an existing loose post, it was exposed, loose, my old crown YOU cement temp., came off quick enough after I left your office that week. You have many office hours but NOT one hour for months for my tooth needs, none within 6-8 weeks time? Just basic math and logic and having previous dentists all tells me you could have found an hour and a date being less than 2 months away and this after weeks of your delaying me as it was. Really I'm now glad this all went down.
As a result, I've since found a new and ethical dental practice and all's turned out great AND they had a new approval, for same procedure, within 3 days time, shall I assume it was just a miracle? They gave me an appointment within days of my call AND has already finished ALL crown prep, within days of calling them with my story here. IMMEDIATELY after I got off the phone with your office that day - with your biased gatekeeper, who first asks this, as if to need reminder, "what's your insurance again?" and NEXT she tells me their ONLY first appt. available IS at the "end of May" this was the 30th", too crazy to me hearing anything that far off and seeing weeks you wasted, BEFORE this, you can't be serious but were. This all was so unsettling and as you know, made complaint to my insurer- and then I get your attention? You sent me letters, and why? A certified letter and another same not cert. - just to inform me - due to my complaint, I'm not to come back again? LoL. Funny in that I def. wasn't planning on ever coming back. Thankful now to have found a good dental practice that's already halfway through the procedures. Office that got approvals done within days, books appts in right ways and who made sure my tooth wasn't to remain compromised. I'm happy with nice, caring, people with a good vibe, so I do thank you for something. This!