Do not recommend at all. I bought this shampoo using my bank card and the website keeps charging me…read morea subscription, I've tried calling them, emailing them, going on their website, anything to cancel this subscription and they keep taking $41 every two months and I'm over it so I tried to cancel my card so they can't the money anymore and the bank teller I spoke with on the phone was really rude and acted like I was doing something shady or wrong because I'm tired of them taking money for something I don't use and it won't let me cancel it. My balance isn't enough right now to pay the $41 so it declined the transaction before I called them to ask to cancel the card and they acted like I was doing something wrong and I told them I don't appreciate being talked to like that and told them I would be taking my business to another bank because they're rude and they went ahead and accepted the transaction and overdrafted my account into the negative to pay a subscription I've been trying to cancel for months. This bank is not friendly or about helping its members it's all about money. Very unimpressed with this bank and all of the staff I've encountered.

I had a problem with a co-op deposit at their ATM on a Sunday. I called M1 and was trying to leave…read morea message to let someone know that my deposit was taken by the ATM, but it wasn't deposited to my account and to call me Monday. I received a phone call back from Jim within minutes to help! I was so impressed with this customer service that I opened an account online when I got home. Thank you for going above and beyond!

Had to do business with this bank due to someone paying with a cashiers check from here. The check…read morewas lost. They will NOT reissue the cashiers check, stop it, or put an alert on it. People have to wait 90 days, pray someone doesn't nefariously try to cash it, then the money goes back to the issuer. I would NEVER accept anything from this bank or do business again, ever.

my mom has been a member of this bank for over 30 years. My mom has a medical condition that makes…read moreit impossible to take care of herself and her finance. I opened an account for her benefit and this bank has made it very hard to take care of my mother. When I lived in another state I used to be able to send my mom money from a bank transfer from my bank to hers. I not only cannot do that from my out of state bank to my bank account with them for her benefit, I can no longer transfer into her own bank account with them. I can not use member service. I get a fee to use the atm, even though the account for her benefit is in my name and my account. After the transfer was blocked, I deposited a check two days before my mom's insurance bill was due and they didn't deposit it. It used to go in instant after mobile deposit. My mom's life insurance wasn't payed even though she has overdraft protection and she was still charged a 28.00 non sufficient fee. The worst bank in the world! My mom gave me the legal rights to make all financial and medical decisions. If you want a bank that respects your wishes and isnt trying to make up reasons to take your hard earned money, this bank is not for you. I urge you to change banks and to for new comers to go a different way.

They have very friendly staff. They do well with helping when you have banking issues. Very…read moreunderstanding and helpful! Definitely recommend.

Never want to have issues with your bank account but if you do, dealing with them with 5/3 Bank rep…read moreTodd Webeke in your corner will certainly help you. Todd is great with customers and takes care of all your banking needs with care and efficiency! Great hire 5/3 Bank and thank you Todd!

After showing up at a Chase Bank in the Lansing area last weekend and learning that we couldn't…read moreopen a new account without making an appointment, I searched online and noticed that Saturday morning appointments were hard to come by and several weeks away. So I booked an appointment in the Novi branch. Am I glad I did. Staff at the Novi branch were so much friendlier and more helpful. I couldn't tell you hope many people stopped by and asked if we've been helped, then followed up assuring us that our rep would be available shortly. Milan was patient and answered all of our questions to our satisfaction. He also helped us determine which account type would best meet our needs.

Didn't know you have to order $2 bills. The teller ordered and told me to come back next week. I…read morewas a day late getting to the bank and didn't see my teller. Went up to the window. This new teller said "yes" Clyde left them for you. Had them all counted out and everything. In and out I less then 10 minutes. GREAT JOB CHASE

Although I am no longer a regular patron of this bank I walked on vacation and immediately 2/4…read moretellers remembered my name, all of them remembered my face. Great group of dedicated CSR's. Most of them have been here for years! Don't ask about the heist and FBI investigation though...

We had some business to do after a loved one died. The ladies there - Nicole, Debra (sp?), Shamika…read more(sp?) - could not have made the experience any better. So friendly and knowledgeable and thorough. Dealing with loss AND paperwork is never fun, but the team here made things as pleasant as possible - even as the branches in our 'bigger city' out of state couldn't figure things out. Truly wonderful.

WARNING. Avoid Chase Bank in Swartz Creek…read more Live next to this branch. Went inside to pay rent. This location has drive thru lanes but, NONE available - NONE can be used? Inside, the so called employee acted as if I interrupted them? I asked to pay rent - they said we do NOT deal with cash??? This bank does NOT accept nor dispense cash??? I was rudely told to go to another bank OUT OF TOWN. What is the point or reason to have a physical branch building that does NOTHING???? HOW in today's world can a bank NOT accept cash???