Both of my parents were patients of Dr. Mercado for many years and his office was close and convenient.
After my Father passed away in 2013, my Mother continued to go there and I accompanied her on many visits.
In November 2025 my Mother was given a script for lab work, which we did. Later we receive a $1300 bill saying her Medicare or BCBS will not cover this as it was coded incorrectly.
I visited the office and was assured this bill would get recoded and resubmitted. Never happened. I documented 13 phone calls I made, left voicemails for every one in their directory and no response.
I do not even have words for such an uncaring, unprofessional Doctors office. Thanks for treating my Mom like garbage after years of being a loyal patient. How appalling! read more