After reading the reviews online for P.A.W.S., we were very hesitant and waiting to experience some…read moreof the same negative feedback. Especially around customer service, the amount of time it takes to adopt a pet and if the pet was still adoptable once we got through the process. Well, we DIDN'T have ANY of the bad experiences others reported. The customer service upon entry from START to FINISH was OUTSTANDING. Upon arrival, we were greeted by the front desk with excellent customer service. The 'cat' coordinator who took us to the cat section was VERY knowledgeable about the cats and spent an incredible amount of time with us. We didn't feel rushed at all. P.A.W.S followed through with everything they said they would do. The whole process from seeing our little Whisper to picking her up and taking her to her new home was six days (and that's because two of the days we weren't available). The process went very smoothly. They answered our questions in person and returned our phone calls and emails timely. They are very concerned about their pets and the homes their animals are placed in. We feel really honored to house one of the pets from their facility. Thank you P.A.W.S for everything you do for animals!

I'd give it 0 stars if I could. They judge you as soon as you go in. They discriminate on the…read morebasis of how old you look. They wouldn't answer any of my questions about some cats that were up for adoption, but ignored me because they already knew they wouldn't let me adopt. I went to a Humane Society Shelter and didn't judge me because I have grey hair. PAWS has a bad reputation for the way they treat people. I would never tell somebody to go to PAWS because there are many friendly shelters that really care!

I have been going to the Joliet restore for quite a few years now. I usually have a pretty good…read moreexperience but the last few times I left feeling very irritated with the manager. I have also noticed that things have gotten pretty pricey in the last year. There is a man that works there, I think he may be the manager, that is very rude. I have negotiated on prices in the past when buying furniture pieces and he acted like I was asking him to buy it for me. I understand the goal is to make as much money as possible to not only sustain the store but the charity as well, but that doesn't mean that you treat people so bad that they choose not to come back. I would have only given one star but the other people that work there are very nice and the store is a great resource for people and I would hate to know that one person's bad attitude would cause people not to shop there.

I had visited this establishment and I must point out that during my time there they came off as…read moreracist and very poorly managed but the female employee with the rainbow hair was really helpful and informative. Also at one point the lady whom I assume is the manager was being very unprofessional. I personally will not be going back.