If you just have a simple prescription refill and aren't dealing with any health issues you'll be fine maybe. However, if it's something complicated, especially with seizures, stay far, far away! My experience with Matthew Patzek, ARNP, was a lesson on how a medical facility can document a crisis and simply do nothing and craft lies and think its ok to do so ! It was evident from the notes of the healthcare provider that I was dealing with "uncontrolled seizures" and neurological dysfunction. To be sure, this is what is meant by the expression "drop everything and help," and it comprises an "oopsie" waiting period of two weeks waiting on referrals for a major issue! The 'Frankenstein' Charting When I finally got my medical files, I was staggered at the laziness. The file is full of inconsistencies it literally says 'Yes' to questions about symptoms in one entry and 'No' in the next entry about the same exact questions. And they have my prescription history incorrect. This isn't just a typographical error these medical histories travel with you to see other doctors. Inconsistent 'copy-and-paste' medical histories can damage your life because other doctors rely on these inaccurate medical histories for decisions. Lack of Accountability When I brought these errors to the office's attention, they chose not to correct the mistakes. They fell back into "lawyer mode" right away. They would not correct the record and told me I could simply "submit a disagreement," then terminated my treatment as a patient. They were more concerned about trying to cover their basis than about correcting a potentially dangerous and inaccurate medical record. Bottom Line: This is just a bad day at the office. NO, this is a provider who documented I am in danger and left me dangling for two weeks without an appropriate plan. You folks value safety, and I do, too. Find yourself a doctor who cares about the details. RUN DONT WALK AWAY FROM THIS PLACE ! read more

I've had a great experience with this practice. The providers are genuinely caring, professional, and easy to talk to. The office is always clean and welcoming, and the environment feels safe and supportive. They offer flexible scheduling, which has made it much easier to prioritize my mental health. While I've seen some reviews mentioning issues with reminders or no-show fees, all of that is clearly explained in the paperwork when you start, it's straightforward and easy to understand. Personally, I've had no issues, and I appreciate the structure and accountability. Highly recommend this practice to anyone looking for quality mental health support! read more

This place is supposed to be a place where people in need get the help they deserve. It is not that. They are only in it for the money. They have the audacity to charge patients $100 per missed appointment but won't remind you of when your appointment is at all. Than if you don't pay they will call you everyday to threaten to cancel all your future appointments until the bill is paid. They can call for money but they can't call or a simple text to remind you of your appointment?? DO NOT DO BUSINESS WITH THEM!!!! 0 Stars read more

The therapists are great but their billing system is a MESS. I've been double billed for copays and their $100 missed appointment fee is non negotiable - and I had to pay that for a "missed" appointment I do not agree was scheduled. It is a very business first practice. So do not develop relationships with their therapists unless you don't mind having to dig through your EOBs and credit card receipts every month to prove you've already paid them! read more

Mental Edge Counseling is not a business that supports the patient. They are very strict when it comes to having a credit card on file and they charged my account when a therapist canceled last minute twice. I called and spoke to management and could not get this resolved. If a patient reschedules same day they are charged. There is no accountability for staff. It's an ugly money motivated business and I would not recommend them. read more

You will receive great care from great people. Highly recommend. Office staff is great my counselor is the best. She saved my life.

This is the unprofessional practice o have ever been referred to their staff doesn't know how to book appointment or explain what is needed for the video dr spots. Now they are billing for an appt i canceled 2 days before the appointment . And again unprofessional and unintelligent life form working there did not cancel the appointment . Now charging me for the appointment . And they wont return phone calls either. Do not use mental edge read more

My daughter's first counselor was also treating her boyfriend and did not reveal and declare a conflict. Her second counselor canceled three appointments in 2 months. Pretty unethical and irresponsible group read more

Terrible counseling. Very unorganized. The reception isn't are too busy talking about what they are going to order for lunch to offer help or give accurate information. I had an emergency and called to cancel my appt but apparently they receptionists were too busy to actually cancel the appt and now they are charging me for the missed appt. I've even called the billing dept and she said she would handle it but hasn't. read more