Run, run away from these crooks as far as you can.
Donna Craig and Alicia Dean managed my property from 2018 until 2021. I thought that their service was acceptable (there had been some discrepancies, but it was mostly tolerable) until more incidents came to my attention since fall 2020.
1. Theft by your own Property Manager! Can you believe it? These are property managers and individuals whom we were supposed to trust. It turns out that they took a chair (part of a dining set) from my unit, and never returned it for MONTHS (this just came to my attention recently as my tenants advised that Donna and her husband Bob Weisbrodt took the chair out of the unit for "repairs" (unbeknownst to me as I didn't communicate with the tenants and since Donna was managing for me; also, no damage on this chair was ever reported to me), and they never brought it back. Btw, Bob is a self-proclaimed "handyman" for many of the units Donna manages. Calls made to Donna and Alicia were ignored and never returned. I called Bob once, he answered and immediately started criticizing and going off about his and Donna's personal dramas with Alicia, who apparently parted ways from them lately. I was speechless to hear what I heard, and he rudely shouted at me, "how about you say goodbye if you don't know what to say?" Unbelievably horrendous service. In hindsight, mentioning Alicia seemed like red herring.
I checked with the furniture store where I got the set from on getting a replacement chair, and was told that I have to buy a full set in order to get that same missing chair. I recall that Donna was recommending this set to other owners in the same condo complex. I suspect that it's possible that they actually damaged someone else's chair and couldn't replace it easily, so they took (stole) mine instead.
2. Donna and Alicia have been complaining to the tenants about property owners (apparently about how "dumb" or "disorganized" their property owners are). In retrospect, I guess we are, for trusting these crooks in the first place.
3. There were some damages left by my summer tenants, and Donna conducted a unit inspection in Sept, but never shared the inspection report with me until I decided to end her service in Jan 2021. In other words, the report was only shared when Donna was required to return all relevant documents to me as the owner since she will no longer be managing my place. This untimely report resulted in me not being able to recoup from the tenants who caused the damage back in early Sept.
4. When I confronted her about this, her reaction was beyond hideous, "I'm considering paying her back fees for January and telling her to pound salt" (we were having a quick text message exchange at the time, and I guess she must've been sending messages with Bob/ Alicia at the time too; and must've sent this message about me to me by accident, which ended up revealing her true colors).
5. The managing broker David Song (who is supposed to be the person responsible for Donna's professional conduct, or the lack of) can barely speak English and refuse to understand customer concerns or listen. Instead, he states that their firm "do not accept any verbally(sic.) abuse to our agent. you are not in a position to tell our agent what to do" in an email. My original email / text/ calls looked very much like the content I've shared so far and contained zero abuse, they only focused on asking the firm to resolve the issues which Donna caused me. Neither have I EVER used any inappropriate or unprofessional words or remarks towards Donna, Alicia or Bob, at any point during the past few years. I think David's reply can be attributed to his lack of proficiency in the English language and his lack of care towards customer concerns.
6. Basically, I am now stuck with damages left by my previous tenants due to Donna and her team's dishonesty and incompetence and stuck with the MYSTERIOUS DISAPPEARANCE of my chair which would cost hundreds of dollars to replace as Donna / her husband Bob allegedly took the chair out of my unit and never returned it. VERY FRUSTRATING EXPERIENCE. read more