Another amazing experience at Menards--thanks to Jason! This is actually the second time I've left a glowing review for Menards because I continue to be blown away by the customer service. I walked into the Rapid City, South Dakota store with a list of plumbing items and zero clue where to find anything. That's when Jason stepped in! He didn't just point me in the right direction--he personally helped me track down every single item on my list with patience, kindness, and a great attitude. I left the store feeling supported and totally taken care of. Jason deserves a raise! Menards, you've got a rockstar on your team. Thank you again for making something stressful feel so easy. Tuesday, June 17 read more

I had an issue with an edger. Mike (mgr) fixed the issue quickly and efficiently. I go at least every week. I come for yard supplies, dog food, and other items. read more

Okay, first of all, it's realllly creepy that Yelp gave me a suggestion of what to write for a one star review (see photo), and that it's all Covid related. Seriously?? I'll never go to a Menard's again. Not only do their employees need to be educated on the existence of mask exemptions, they also just need a ton of customer service training. We bought a suite of kitchen appliances from them and nobody asked if we'd need them delivered. Of course we need them delivered! We had to go back inside afterwards to set it up. We asked an employee about a heavy item and if they bring it to the cashier for us or if we do. He just pointed at a dolly and said, "you do it yourself" and walked away. Such an ass. The "rebate" is a total joke. 11% back as store credit and you can't even use the credit for an online purchase?? Wtf?? Oh - and if you refuse to install the appliances you sell based on "safety precautions", you need to slash the price. People have to pay a contractor to install their Menard's appliances, give me a break! read more

Menards - Building Supplies Near Me - Rapid City, South Dakota

Brenda in cabinets needs a raise. she's the literal best. Very knowledgeable. Very willing to help. That whole department would be a mess without her. read more

Carissa was a big help very friendly and very knowledgeable of what we needed and able to help us get what we needed

Went online to get a door and hardware for it. Clearly showed 5 doors in stock and 2 sets of hardware at the Rapid City store. Drove to store. Nope. Had none, not even a shelf space for them. The door was marked special order. Bait and switch? Or is just poor inventory control? Had to order on line. Hardware could only be sent to home address, door only to store. Three week wait to get door. Thankfully there is a Lowe's in town. read more

They have the most polite Workers Found the majority of them know the store by heart can tell you the exact aisle number of where the item you're looking for is! If can't they will find out for you within just a few minutes or less! read more

Clean and organized! Staff was very friendly and helpful! Went to purchase 1 item and found much more that we could use. Pleasant experience all around! read more

Love this place! We placed an order and had it shipped home. Staff is always helpful.

Misinformed or just dishonest? I went in today and purchased wood pellets for my stove. When the gal rang it up I noticed the prices was $5.49 each. Six months ago , the price was $3.59 each (50% increase). When they loaded the bags for me I asked the person helping me ,,why the big price jump? She stated "there was a fire in Spearfish SD where the local pellets were made, now they have to purchase them out of state and freight is much more". Since I heat my house this way it was very concerning...So I went down the street to Runnings and found the old pellets from Spearfish at $3.49/bag. I ask the manager if he knew about the "fire " at the Spearfish plant and he said there was no fire and he was told Menards simply did not renew their business relationship with the local producer 30 miles away. This is wrong on many fronts I suggest people strongly consider not giving their $$$ to Menards.. read more

What a horrible experience! I have gone here twice and had an absolutely terrible customer experience Lots of people standing around and no help! I will not come here again and they do NOT offer a veteran discount/- way to support our military! read more

Boycott these smug tyrants! Upon walking through the door, I was greeted with "YOU GOT A MASK?" by a man who is clearly not a physician nor carries liability or malpractice insurance for inflicting bad medical advice. To cut the story of a wasted evening short, the VERY aggressive GM Mark, who has a massive Napoleonic complex brought my 6yo daughter to tears yelling at me. I never raised my voice, or cursed, or anything vulgar. He called the police on me, threatening to "chase me down to get my license plate number" if I left, further terrorizing my daughter. We waited patiently for the police, during which time the middle manager helped a man with no mask. The police arrived and professionally said, as a private business Menard's can discriminate against anyone they want. If Mark doesn't like your wheelchair, the color of your skin, that you're wearing hate symbols like a cross or a gun or an American flag on your shirt, Mark is allowed to give you the boot. I don't believe this interpretation of the law is correct, but I'm not going to argue with the two armed men called in to remove me from what should have been a peaceful and productive shopping experience. Mark bragged that he called the police at least once a week on patrons who aren't wearing a mask and won't bow to him. Mark also GROSSLY violated social distancing while trying his best to physically intimidate me, all while repeatedly fidgeting with his mask that was slipping off his nose while handling items customers will touch. Not that I think that's dangerous, but the hypocrisy was thick! SAY NO TO TYRANTS! read more

DO NOT BUY Cabinets from Menard's. I ordered cabinets which were special ordered mid August 2016. Some cabinets were not wrung up, which should've been. Some I was charged for that I never ordered, the cabinet tech must've clicked the wrong ones. The worse is 4x now 2 of my cabinets were delivered and damaged each and every time. I still have yet to received my cabinet that I paid for 3 months ago. No one seems to care, or help out. Very frustrating. Worth a BBB Complaint with no remorse to do so. read more

Good products but the service stinks. "The Guys" who were supposed to help me find and lift a very heavy outdoor generator just pointed me to where it was approximately located and went back to visiting. I found it and barely lifted it into my cart, but at least I'm able bodied enough to do it. When I needed to buy the extended warranty I was told that I had to go back to those same guys....so no, I didn't buy it. I'll buy it online. SMH Getting paid to stand around and visit...how good for them. read more

We have always had great service from Menards, excellent prices and rebate cards in our mail aplenty! We have used their lumber services, window department, lighting, tile, flooring and many other customer order services. Easy returns, helpful advice! Shout out to Steve, who helped us! See him in pic! Thank you. read more

Menards - Steve helped us out! Great guy! - Building Supplies Near Me - Rapid City, South Dakota

I ordered a hot water heater from Menards. I was told it would be delivered within 3-4 days. This was important to me because until it arrived I would be without hot water. I even paid more than I would have at Home Depot. Now that it is ordered and paid for and the 3-4 days have elapsed, it is not estimated to arrive for yet another 9 days. That is 3 times longer than I was told it would be. They flat lied. read more

Menards RC is once again great customer service.

Went here today to buy an indoor weather station, ABSOULTY no help from employees, not one person asked if they could help me, they could really care less. I think they hire former Walmart associates. I started out in electrical , was told lawn and garden would have it, after finding someone that was done talking on their cell phone, she didn't know what I was talking about. Menards doesn't need more customers, they've proven that. So Go Suck It Menards...........I went to Target instead, They wanted my money! read more

This place and I am speaking for all that I have visited, has the worst customer service. It is hard to get any one to help you but if you do be ready for the deer in the head light look. You can get that online is one of the standard reply so why did I stop here? read more

Menards has improved some since when we first ordered our cabinets last year. The managers of the cabinets did their best in helping us, and after we got the damaged cabinet (all the same one) for the 4th time, they got free delivery to our house. The cabinet companies need to package the cabinets better so they don't get damaged in the process. Menards is still a great store for the most part and the prices are reasonable. Hopefully everybody else has better luck than we did with cabinets coming damaged. read more

For the most part Menards in Rapid City has excellent customer service. A couple of years ago we were at Menards looking for something unusual and ended up having about 4 employees helping us figure out what we really needed for our project. We can usually find an employee to help. read more

Helpful, friendly---good amount of materials in stock. No issues whatsoever.

My family and I always have a good experience at Menards. Especially our visit earlier this afternoon when we went in with an idea for a fun project! A nice man named Bill, who works in the lumber department, was very helpful when it came to answering our questions. He knew a lot about the department he was working in and every other department where we needed supplies. He went out of his way to get us everything we needed. We left with a smile on our faces! :) read more

Buy Far the best place in to to shop for all your remodeling needs and much more... Always a friendly face around every corner willing to help in anyway to make sure you find what you are looking for.. Great friendly cashiers as you leave making you want to come back for more... A+++++ read more

Outstanding service. We moved up here from Virginia and we needed several things to complete our house. The people at Menards were helpful, friendly and always available. Some went out of their way to help us find what we were looking for. We found everything we needed to complete our projects and even more. I wish we had service like this back on the east coast. read more

I like this place--they always have good prices and good selection--plus, they carry stuff here that I can't find in other places, or it is way more expensive elsewhere. Most recently, I bought a Christmas tree last week. They wrap it in fishing twine so it is easy to carry and to fit in the car.Usually I bring one of my sons so they can carry the tree for me,but schedules did not permit it this time. I was going to slog it out to the car, but they insisted on bringing it for me--way cool. I also needed a 5 gallon gas can, I had seen them at Sears and Target, but Menards was the least expensive.....I should have expected this. Menards makes it easy for me to spend more money here---I just always buy more stuff than I planned--I am sure this is their plan---they are just nice folks in a well-run store. read more

This is the worst place to go. Hours and hours of waiting for someone to help me. In fact 6 hours of complete BS run around. Would never recommend anyone going to this store. This is not the first time this has happened. I gave them a second chance and they still..... Horrible read more

We have redone our entire 1500 sq. ft. lower level. Every experience with Menards during this time has been superior. Their customer service is outstanding. read more

We have ordered windows and doors for our construction business and both times they have been the wrong items. Because of this we have had to wait over a month to start this project and it's really setting us behind. This is not the first time this has happened to us ether. When you're trying to run your own business and relying on someone else to get you the right product you would hope it's right the first time. We also have troubles getting help in the back courtyard area to pick up bigger items. I have giving this Menards a second chance but we keep running into the same problems over and over again. We would truly like to keep coming here because they do offer different products that you can't get around this area without driving a couple hundred miles. I'm not usually the type of person to complain but it's just been getting overwhelming since we use this Menards at least once a week. read more