The prices are very good. They have good sales on odd things like shrimp, burgers, dog treats, etc.... The aisles are full. There is a big selection. The store is clean. Many people are very helpful. I used to love going to Menards but not anymore. I expect a BAD experience and I am never disappointed.
Having a broken foot and a different broken leg made it difficult to get in the store. When I asked for help with an electric mobility scooter a condescending female assistant manager treated me like dirt. It wasn't once or twice but numerous times. The ONE mobility scooter they have is frequently in use with 2 or 3 people waiting to use it. More times than not, it is broken.
In an attempt to improve the customer service expereince for myself and others, I tried calling their central office. One CAN NOT get through to speak to anybody. Either there is a recording or nobody answers the phone. After hunting for an email contact, I sent them a brief email note to call me but they never did. They replied with a short, generic statement, "We are sorry you had a bad expereince. We try to meet our customer's needs. We'll try to do better in the future."
Well, after another year of the same condescending assistant manager and broken scooter, nothing has changed. The leg and foot are healed but I am still rehabing and need a scooter.
Perhaps these people are biggots that just look down on disabled people. Perhaps they thought I was a pauper form a local trailer park. Maybe they use the "N" word when nobody is looking. I am not sure. However, if you have ever been treated like dirt....you know when you are being treated like dirt. It's the look, the tone, the smugness of superiority.
Lowes has 3 scooters. They have a good selection. Prices are similar for like items. ALL the people are happy to help. I was much happier buying a mower, chainsaw, weedwacker, toilets, paneling, paint, hardware, cleaning supplies, etc.... at Lowes. They were happy to take my money. Big R has three scooters, lots of home / farm supplies and they take my money too.
So, Menards is not hanicapped friendly, they have condescending leadership in the store and an aluf central management. I have a pole barn to build, fencing to install and more home improvements to do. I will spend my money at Lowes and Big R. read more