Have had awful times except when one employee is working he is a gem others not so much. Have a lot of slackers & no knowledge of where things are. We are always upset when we leave. Wish we had other choices around here. read more

Terrible customer service. Employees aren't very knowledgeable. Some of them ignore you. Never liked Menards anyway, but this location is terrible. Never leave feeling it was a good experience. On the higher side of prices. read more

Very disappointed in your Saturday hours. 9pm close?? Really? Every other Menards is 10pm. Glad we drove an hour to come here...

No one here knows how to give directions or good customer service. They don't teach their employees where anything is very disappointed. And very discouraged took 5 people to find what I needed read more

The management needs some training on how to work with customers. Don't plan on ever wanting to return anything, especially if you're in a hurry. Avoid at all costs read more

We have purchased items of all kinds throughout this store for many years. Indeed, you could call us experts on this store. The store staff members are universally well informed and helpful. This is definitely the go to place for just about anything related to building/maintaining a home. A big thank you goes to the hard working and friendly folks at Menards in Mason City. read more

Was there for the first time to pick up an online order. Everyone we came into contact with was extremely helpful. We would not hesitate to make the 100 mile round-trip in the future! Still, we wish the store were a bit closer. read more

This place is a must when we travel to the north for a holiday. All your household, building remodeling items all in one place at rock bottom prices. My husband is like a small boy in a candy store...I usually end up walking around then waiting for him in the patio or seasonal area. They have a large amount of items on display and ready to try out. We usually end up with a carload of "treasures" to bring back down south. The workers are always available to help as needed! read more