We drove in with a loud noise on driver's side. No appointment! The mechanic drove it, diagnosed it, and set us up for work first thing in the morning. Fixed it and we were good to go. Bill was right in the mechanic's quote. read more

Little dealership, huge heart... I am not big on leaving reviews unless my experience was truly noteworthy be that positive or negative. That said, I am taking the time to write this review as Mena Ford did everything in their power to make a nightmare situation better. Was the turnaround time fast? No. Was there more to repair than we all initially expected? Definitely. Did the owners of this dealership personally ensure my son and I were safe and comfortable in a reliable vehicle until repairs on my vehicle were done? Absolutely and that means more than they will ever know. Some things to consider when you go to Mena Ford... This is a small town dealership so if you're expecting 50+ techs on staff and the experience at a big city dealership you're not going to get it. What you will get instead of impersonal big city service is the owners of the dealership and staff eagerly willing to hear your concerns and address them in the best way they can. They do truly care about if you're pleased, they want to be a dealership you return to for the long haul. They want to do what is right so that you and everyone you know return for life. Honestly that's not the vibe you really get at dealerships anymore so that's pretty cool in my book. read more

Granted, there is not much in Mena Arkansas and this dealer is really the only place that I could find a "rental car". My car was a much older Ford Fusion. And not the best. No modern conveniences. My car had 124,000 miles on it. My rental had just 1/4 tank of gas on it on arrival....1/4 tank!!! Because they thought that gas prices were too high. Our passenger's car died on arrival and would not start. It had 200,000+ miles on it. Their second car was only a tad better. I had to use my own insurance, period...no options. My car...again beat up, no gas, old car....80 dollars.....80 dollars for 38 hours of a car. This is ridiculous. The only thing that was positive was that the people that delivered the car and set it up actually seemed nice. Everyone in Mena was nice. I just feel ashamed that I was given such a raw deal with their so called rental. read more

I wish I could give them a better rating but it stays at two because of how our business relationship ended. It started out rather nice. A rental for a few days of an older Ford Expedition. I believe it was a 2002 or a 2001. It was to get around as I had my girlfriends family to visit and family of my own. The car was great, it wasn't the best on gas but it ran. On my last day of rental, the battery died. And informing them only led to an argument with their staff. They wanted me to get a battery and promised to reimburse me, but I had a plane to catch. They threatened to charge me for the tow of the vehicle even though the liability was on their end. Needless to say they had my final moments in Arkansas become very stressful. I hope the service improves as the staff at the time seemed really nice. I just felt like maybe I was targeted because I was from out of state. 2/5 Stars-a decent start leading to a bad ending. read more