If I could give 0 stars I would. We had the unfortunate circumstance of losing my brother last year and the owner Chris made us believe he would be professional and would take care of the entire process. He showed nothing but unprofessionalism and rudeness in the most sensitive time of our lives halfway through working with him. He flaunted that he has an A rating by the better business bureau, which is something you can pay for, but never produced A rating service. He produced subpar "blueprints" which didn't have any dimensions to size, weren't 3D and were a sorry excuse for a designers work. If we wanted to make changes he gave us a hard time going back and forth. He made mistakes on the dimensions of our stone and tried to charge us an extra $600 for the "changes", only proving he's money hungry. He would constantly complain about the amount of work he had to do for other people when we would be ask when he'd be ready with things because he was late on all of his deadlines. Once, he got into a full blown argument with my mother and she ended up in tears because he began yelling and expected us to know things about the tombstone business without explaining to us and was lying to us. The final product was not what we expected, as we told him we wanted the full base polished but only the front ended up being polished. The stone is visible from behind so it looks horrible. He also promised he would carve a space into the stone so that the ceramic portrait fit in and would be on an even level with the stone instead of just gluing it on top but when it was time for that he denied he has ever said anything about the inlet and ended up gluing the portrait on top anyway. On top of everything, he installed the monument without contacting us, despite us telling him many times that we wanted to be there on install day, so that he wouldn't have to face us. I have never faced more emotional turmoil in my life than having to deal with this poor businessman with poor moral behavior. He takes advantage of people's vulnerable grieving state and is only interested in taking your money. The product still came out beautifully besides the base but that work was a result of other people, not him. The emotional toll he will put on you will not make you feel like you're grieving the loss of your loved one over and over again. Never give this man your business. read more