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    Mel's Diamond House

    4.3 (4 reviews)
    Closed 10:00 am - 6:00 pm

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    1 year ago

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    2 years ago

    Really nice little shop with great selection, equitable prices, and awesome service! Well worth the drive. Highly recommend!

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    5 years ago

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    6 years ago

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    Buttermore Jewelers

    Buttermore Jewelers

    3.2(9 reviews)
    2.0 mi

    I grew up in the Parkersburg and I always knew Buttermores was the place to go for jewelry. It's…read morewhere my grandparents and parents always went so when it came time for me to propose to my girlfriend I went to Buttermores. I went over my budget because I wanted the best quality I could get and thats what Buttermore promised me. Instead my now wife hasn't had the ring a year yet and 4 diamonds have fallen out. 5 months after I purchased it a diamond fell out so I sent it back paid my own shipping and they fixed. Two weeks later the same diamond fell out again only a few weeks before our wedding! I wasn't happy the first time but hey things happens, but the same diamond falling out again 2 weeks later. Buttermores reimbursed me for the second time I shipped it up to them to fix, but refused to reimburse me for the first time saying that "it wasn't their fault I moved out of town". That may be true it's not their fault I moved, but it is their fault their product was not quality and no one should have to pay shipping for a faulty product. A month and a half later, a different diamond fell out so I called again, and not only did they try to say it must be something my wife is doing to the ring they were very rude on the phone. Before I had a chance to ship it back, another bigger diamond fell out as well. At this point Buttermore told me they need to ship it out and get the whole ring remounted which is admitting they provided me with a faulty product which they still would not verbally admit or pay for any of the shipping. They said it would take two weeks to remount the ring and they had it almost two months. They never called to inform me about the status of the ring, after a month and a half of waiting, I called them. One of the phone calls I made to check in on the ring, since they weren't keeping me updated, they snapped at me saying "we don't know" and refused to find out, that I would just have to wait. Buttermore Customer Service is horrendous. I am extremely disappointed and regret my decision to purchase my wife's ring there. They do not communicate, speak kindly to, or take care of their customers. I will not buy anything from Buttermores from here on out and neither will my family who all still lives in the Mid-Ohio Valley and has purchased from them before. My wife should not have had to be without her engagement ring for 3 out of the 10 months of me giving it to her.

    I went in to get some rings resized and wanted to get an appraisal. There were several people…read moreworking and no customers... considering those circumstances, I expected to receive a bit warmer of a reception. The lady who assisted me treated me like I wasn't worth her time and informed me that "priority is given to their 'real' customers" so she couldn't commit to when my ring could get resized. Further, when I asked if there was a jeweler on staff who could look at one of my rings to give me an opinion on the stone, she said, "Well I'm not going to get Mr. Buttermore out of the back just for that." She looked at it herself, gave me a grim assessment, casually insulted me, and then recommended that I go to another jeweler whilst casually insulting them as well. As much as I like to support local businesses, I won't be back. The people at several jewelers in the mall were infinitely more helpful and professional... including the girl at the pop up kiosk.

    Rogers Jewelers

    Rogers Jewelers

    3.0(2 reviews)
    1.7 mi
    $$

    I made a trip back to Rogers for the first time since last April to purchase a wedding band for my…read morefiance. Ann helped me and my fiance to pick out an awesome wedding band for her ring and it looks great! She and the rest of the employees are really trustworthy and they greeted us as soon as we walked in. Can't wait to go back soon!

    I'm honestly so disappointed. I'm not making this post to slander the name of this company. We've…read morepurchased from Roger's before and were completely satisfied. I simply feel it's important for others to know what a horrible experience I've had. Well over a month ago, my husband and I began looking for wedding bands. We're already married, we just didn't have bands yet. If I could rate the customer service at the time of purchase, I'd rate them a 5. The girl who worked with us was fantastic. The problem arose after we purchased my wedding bands. I found one in the store that I absolutely loved. The customer service rep convinced me it would look amazing to have two bands, one for each side of my engagement ring. Unfortunately, they only had one of these bands in the store. I was told they could order the exact band and have it for me within 4 business days. The fourth day arrived and I had heard from no one, so I swung by while I was in town. They said it would arrive the next day. Okay, no big deal. So I go in the next day, mind you, they never once called to inform me the ring I ordered had came in. I get there, and they had ordered the wrong ring. Something with the serial numbers had gotten mixed up. Again, I was irritated, but it wasn't a huge deal. So over a week later, I STILL had heard nothing. I gave them a call and was informed that there wasn't the exact ring anywhere within their district. So of course, I asked them to look outside their district. It has been over a month now, and I still have no wedding band to match the one I purchased. What if this had been for my wedding day? I would've just been out of luck and heartbroken. So before you choose your ring, make sure you choose a company you can rely on. I personally will never be making another purchase at Roger's Jewelers.

    Mel's Diamond House - jewelry - Updated May 2026

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