A nightmare to deal with. Rude, unprofessional person answered my call. Hung up on me!!! Thanksread more

We used this billing company from 2013-2016. Their service has always been subpar. The main…read moreissues we experienced throughout our business relationship were inattention/lack of follow up on denied claims, inability to consistently meet timely filing deadlines, data entry/coding errors, and lack of communication with clinic. We attempted to resolve our issues and concerns with CHRM, however, they refused to accept any responsibility, blamed us, and opted to proceed with efforts to sever their business relationship with us. The reason I am writing this review now is that this company is responsible for maintaining the billing records for the time period of 2013-2016, but when requestors call upon them or send billing records requests, they are told to call the new clinic (which does not have access to the billing records), or they are ignored entirely. For the past 2 years, I have tried various times to sort out the situation by email or phone communication to the CEO Dawn and our old account manager, Jessie, but I have gotten zero responses. Again today, I got a call from an angry entity that I directed to CHRM for fulfillment of their request, and they were told by Jessie to call us. I have done everything in my power to help the requestors, and attempted to resolve the issues directly with the company, but my efforts have been futile. It looks like the company was taken over by a larger company so maybe things will change, but so far, we have not seen any improvement. The only things CHRM has been consistent about is not responding to emails/phone calls and not fulfilling billing records requests. Proceed with caution.

From the owner: Here at Comprehensive Healthcare Revenue Management we have brought together a team of physicians,…read morenurses, managers, project managers, certified medical coders, medical billing specialists and accountants that have extensive experience working in healthcare billing and management. We know you have thousands of revenue cycle company options to choose from, so we worked diligently with our first clients to build a medical billing company that makes choosing us easy. We make these promises to EVERY client no matter how big or small: