As an auto insurance customer with State Farm for approximately 30 years, I can claim without…read morehesitation that they've been exceptionally good to me. For example, my new(er) car was slightly damaged around the time of the big microburst monsoon storm that hit Tucson in June - the one that knocked down so many trees. I didn't realize there was damage to my car (front bumper) until three days after the storm, so I wasn't positive regarding the actual cause of the damage; I just knew it didn't come from something I did. So, I was honest with SF regarding the situation. And, rather than count it as a collision case, which they could have done, they put it on my comprehensive instead. That saved me $250 (my collision deductible) and guaranteed no increase to my monthly payment. As my father is ex-military, I could have gone with another insurance option years ago, but I decided to stick with SF to establish a solid track record. (The monthly rate was only $9 less/mo. anyways.) That decision of mine has seemingly paid off even though I've switched SF agents numerous times over the years. Their staff has always been cordial, professional, and prompt regarding all of my auto matters, so I'm making it a point to mention their high-level of performance and my personal satisfaction. Scott Cleaves Teacher, Tucson

Very disappointed in this insurance. I fell victim to a scam by a homeless person. Since the…read morehousing shortage and decrease in funding to help the homeless in Tucson the city have people living in the washes and the streets. I was at the gym at 5 AM on September 24 and I was leaving, barely moving, going to turn on to the main drive of the parking lot outside of LA Fitness on First AVE. The sun was not out yet. I felt a bang behind my seat on the side of my car. I stop and get out and there is a guy all dressed in black screaming and yelling. I called the police and the ambulance. The man was hurt, I did not know what happened. I stayed till everyone was gone when the police came, took pictures, and fortunately there was a witness who gave me his phone number. He had left the gym before and was suspicious of this guy walking out around the parking and looked spaced out. He would not talk to the police at the hospital and then went to a lawyer and reported that I backed over his foot then pulled forward and back over again. The witness disputed his version. I WAS NOT CITED. The witness stated there as no way I could have avoided what happened. I was hardly even moving. I reported it to this office and the guy told me that this parking lot has a terrible homeless population. I did not know. I went back a few weeks later and took photos of them sleeping in the parking lot when it was light out. There damage to my car. Then I get notice that this office will not talk to me and I try to send a message and I was blocked. They determined I was 60% at fault. REALLY no support and obviously a scan. I have never in over 40 years of driving I have never had an accident my fault. You're good if you don't need this insurance. STAY AWAY IF YOU DO. THEY DO NOT PROVIDE SUPPORT!!! I moved my policies.

Chris searched, found me the best deal, did all the work, always calls me back, and saved me money!…read moreWhat else is there? Building is nice plenty if parking, easy to find, and she saved me money. I was with another company for 10 years, and she saved me money. Get it? Lol

The best insurance company in the state. This is an independent insurance broker who searches…read morecompanies for the best deals and has always beat any other company I was dealing with for home or car insurance. The building is nice, the people friendly, lots of parking and easy to find. The owner is committed to his customers and is always honest and open about coverage, costs and limitations. Saved me a lot of money and cut through all of the bs from other companies.

TAWNY ELLINWOOD is the best !!…read more Tawny works in Dan's office and she is simply the best !! She helped me get renters insurance for my apartment, then car insurance for my daughter. The price of my daughter's car insurance was so good, that her boyfriend also switched to State Farm. :) I have thoroughly enjoyed working with Tawny for many years now. She is always upbeat, friendly, helpful and professional. She answers all of my questions and responds quickly to my calls and/or emails. DEFINITELY contact her for a quote on any insurance needs.

We have been using this agent for 11 years. Which just adds to the shock we have experienced due…read moreto the utter incompetence and a lack of rudimental courtesy and customer service skills. As a 'mom and pap" type landlords we own a few properties in Phoenix. While preparing our taxes we noticed that we are missing one of the insurance bills. So we called Dan's office. To our great surprise we were informed that our insurance policy got cancelled a year ago, due to a claim on a tenants part! But no one bothered to inform us!!! Not even a courtesy call, reminding us nothing!!!! Complete disregard for long term loyal clients. He said that " insurance company has sent us a letter" (not true). Insurance cancellation should be a registered letter - which we would have received! He expressed a complete disregard that our property was left uninsured for a year!!! Not even an apology, nothing or any desire to remediate the situation. Naturally we are taking all our business elsewhere and telling everybody to stay away from that dump of an agency!! Also filing a complaint with AZ Insurance DIFI. Avoid Dan Kalm Insurance - they treat long term clients as garbage and discriminate against them. P.S. I jus wanted to add some facts after I ve had a conversation with this person - agent. He demanded that I should remove this review in a rude way - I said I would only do it if the situation is remodified and he would apologize to me - at this point he went completely nuts screaming at me, telling that I am blackmailing him etc... This is a scary individual - beware! P.S My review stands. The Agent is rude with major attitude issues. Said he was doing me a favor by contacting the insurance company to renew the coverage. Effectively, doing his job for which he collected premiums/commissions from us for 11 years, without paying any attention to our Canadian address before. Hence - its just a lame excuse not providing basic polite customer service. In 25 years - this is the rudest agent I ve been dealing with. I have never had such a negative experience. Never even an apology, just the righteous attitude. Yelled at a me for posting this review. Told me to get out of his business to get insurance some place else. If you don't want to be treated like garbage and being screamed at for your own money - AVOID AT ALL COSTS. Just for reference: What he attempted to refer to without a knowledge that many years ago I went to a law school: Commercial electronic messages (CEM) sent to recipients in Canada from another country must comply with CASL. Senders of CEMs need to: (1) obtain consent, (2) provide identification information, and (3) provide an unsubscribe mechanism. This is what the CASL is about - we communicated always via mail and email hence implied consent. And just a lame excuse on a part of an incompetent, lazy, misleading agent. Plus given his recently changed reply - he is very good in twisting the facts. He is not to be trusted! P.P.S, At this point we decided to seek a legal advice and will contact State Farm directly to recommend them to have a better customer service focused training to their agents. Its obviously a complete failure at this stage. This person should not be in a customer focused business. End of story.

I have been with this agent for maybe 2-3 years. It has been nothing but a headache within the last…read moreyear. Nothing actually gets updated. I asked for rental coverage to be added, went over all my options, confirmed pricing and thought I had rental coverage... not even 2 months later I am in a horrible car accident (not at fault) my vehicle was totaled, I was seriously injured and this office FAILED to actually add this coverage. Because of this offices mistake I was without a vehicle. This is UNACCEPTABLE. They don't update your address when you ask, they don't update your policies, I have no idea what they actually do? I have never been so disappointed. My mom worked for SF for 20 years, I've been very loyal to this company but this office ruined it. I've talked to Sabrina herself a few times and she claims she was "unaware" that any of this happened....I've talked to her twice? How are you "unaware"? What IS this office aware of? Because it doesn't seem like much. It seems as if it's their first day every time I talk to somebody in this office. Save yourself the headache and hassle. I'm not sure how to get anything through their heads. Do NOT trust that they actually updated your policy. You need to double check everything yourself.

I've been with Sabrina's office for almost 5 years now. Her office is easy to get in touch with…read morewhatever I need and they are there for you.

Worst insurance experience ever. Extremely unprofessional. I got transferred to these people from…read moreanother State Farm agency that I loved who changed companies. Over the last six months time I have contacted Thadeaus Jones agency to add or change a policy they have either never called me back after the request, or when they did days later they put the wrong type of car on the policy even though the have the correct VIN (happened twice), don't call you back at all, give you attitude, and always address me by the wrong name. I am currently on day 6 after calling 3 different days, of waiting for them to call me back so I can add an insurance policy. I'm not sure if this is putting me or them at a liability risk but It seems they have better things to do then keep me insured, so I will be going to a different State Farm branch.

Tracy is an angel. Super funny and 110% focused on helping you spend the least amount possible…read more Took me a grand total of 35 minutes to get auto and renters insured, papers signed, everything. She's awesome!

We recently moved back to Tucson, and our insurance rates with Allstate had become unreasonably…read morehigh. We started shopping around and contacted all of the big names in insurance. Ultimately, we ended up going with Parks Farmers Insurance-- and are we ever glad we did! Not only was the agency by FAR the most affordable for our home and auto policies-- saving us HUNDREDS of dollars every year-- the staff is incredible. June sat down with me for well over an hour when we first decided to switch and went over every line and detail of both of the policies, making sure she understood exactly what we needed and wanted in our policies (and what we didn't)! She also went out of her way to double check everything in the policies and insure we received as many discounts as possible. Whenever I've had any issues or questions, I've been able to get ahold of the office quickly and they've been incredibly responsive and helpful. Aside from the fantastic prices and excellent customer service, what I love most about this agency in particular is their dedication to Tucson and their clients. They host regular client block parties (hello free tacos!) and donate regularly to charities- most recently, we spotted them sponsoring a booth at the Reid Park Zoo during Halloween! If you need insurance-- and we all do-- you can't go wrong with the Parks Farmers Insurance Agency!

These guys are awesome. My grandfather passed away in June and his insurance lapsed before I could…read moreget the home up for sale. I live in California, so I called to reinstate, since the mortgage company sent a letter that they would purchase insurance, likely at a much higher rate, than what existed previously. I spoke with Roxanne over the phone and by the end of the day she had sent a letter by FAX to the mortgage company, informing them that there is now an active policy on the home. What else can I say - no attempt to up sell and they knew this was a short term policy. But they treated it as importantly as any other, which is customer service at its best. If I was local, I would definitely do business with this office.

Not good at returning phone calls. Don't even bother emailing or texting....no answer EVER. My…read morerates went up when I moved into a MUCH safer neighborhood. Something very fishy here. Other than that they seem ok.

State Farm provides all the Insurance Coverage you need and Brett Overstreet's Agency will provide…read morethe Service and Support. I was referred by a friend to Angel Tafoya, Account Manager, and in over 50 years of dealing with Insurance Companies and their Agents, I have never been treated better! Angel listened, discussed, evaluated, advised and... executed! Flawless "Customer service" exactly as promised - expeditious, on time, and.... she was able to meet or exceed my previous Carrier's Coverage at a significantly better price! If you're in need of solid Insurance Coverage or just thinking about changing your Agent, I highly recommend you call Ms. Tafoya at Brett Overstreet State Farm and talk with her - I can pretty much guarantee it will be time well-spent!

Got a title loan several months ago because of a family medical emergency. They say the interest is…read more6% monthly but when you add that up it is 72% APR which is still a predatory loan. There is no way to pay your monthly payment online and they just started charging a fee for debt and credit card payments over the phone or in person without notifying current customers or disclosing it on their web site. I'll be paying off my loan in full ASAP with a credit card to avoid any more shady surprises and the predatory APR.

they dont help everyone…read more they told me my jeep cant get loan 1998 and everyone saying they help not