In preparation for my surgery on June 24, 2025, I called Home Instead in Annandale (first company…read moreon my list) and spoke with Ms. Pamela Phillips. Ms. Phillips provided me with thorough and helpful information regarding the company and the home care I would need following my surgery. On the same day, she followed up with an email and attached documents. A couple of days later, she even came to my house to hand-deliver the documents in person. Following our telephone conversation, I was very impressed with Ms. Phillips professionalism and dedication and felt reassured that Home Instead would meet my home care needs and didn't look any further. I was right. The Home Instead dedicated staff provided me excellent home care and drove me to the doctor's office as needed. In addition, they kept a diary on my care and needs. Their assistance was vital to my smooth recovery. I recommend Home Instead very highly.

If you are looking for home care, especially for a loved one suffering from dementia, I would…read morestrongly recommend starting with Home Instead. Pamela Phillips was a wealth of knowledge, support, and dedication when we were looking for assistance. I ended up speaking with a total of 4 potential providers in the Northern Virginia area and am so glad that we went with Home Instead. Pamela provided insight into what to expect from a caregiver, empathy for the challenges my family was facing, as well as recommendations for other facilities/options solely based on our family's best interest. The level of personal involvement and investment from Pamela was top-notch.

My mother is currently at Leewood. It is one thing after the other. Her bed constantly breaks. The…read morebed loses power and can't move up and down. Their solution on fixing the bed was to slap black electrical tape on the cord. The bed is obviously very old and the bed frame is rusted. After she was there a few days we were finally informed that she was there. She was there for factures in her leg and hip after a fall at home. I sat there and watched her cry from the pain only to be told that her pain medication had to ordered and had not arrived yet. Then she had to use the bathroom they couldn't get here in a wheel chair. They told her they would be back with a larger bed pan. After I arrived and went to the nurses desk a CNA came in and said we know she is holding it but we can't get her to the bathroom. I said she can't keep holding it and they put a diaper on her. After putting a diaper on her and she urinated and had bowel movement it took 40 minutes for them to change her. Today the phones are not working. So I will have to drive there from Culpeper to check on my mother. So really this place deserves no stars in my book. Don't let your loved one stay here.

Poorly maintained facility...most employees here seems to hate their job or careless about their…read morepatients. It's like watch some scary movie and I work as healthcare profession I wouldn't send anyone here for whatever reason.

Trying to communicate with anyone at Pavilion was difficult, and the staff would ghost or make us…read morejump through hoops just to speak with someone. The caregiver would often leave early and sometimes showed up late, but filled in the time card as working for the full time. Overall, not happy with working with Pavilion.

It has been 5 months and Pavilion still has not refunded the money they stole from my mom. I have…read morecontacted the BBB and they have not responded to BBB either. The care provided, when the aide did show up, was sub-par. I would not recommend this provider!

Just wanted to share the good experience my family had with this home health agency. My mother…read moreneeded nursing and physical therapy services after her hospitalization and Esprit was the agency we got referred to. The nurse Sene and physical therapist Chris were both very professional and patient with my mom. Through their patience and perseverance, my mother was able to walk again without any wobbling and she even developed the confidence to go on long walks within our neighborhood! I'll definitely recommend this agency if any loved one needed any therapy and nursing services at home.

Amazing service and very nice staff. I called to inquire about possible service for my grandma and…read morethey were very helpful. They gave me all the information, and also told me what services they would provide if need be. I recommend them!

HORRIBLE! My experience at Un-Professional Healthcare Services was very disappointing. The…read moreorganization was disorganized, with poor nursing support and little to no CNA assistance, making it difficult to provide proper patient care. Management was ineffective, and the workplace environment felt hostile and dysfunctional overall. This is why care is inept.

Lola has been nothing but amazing since being with me she cares about my feeling and how I feel…read moreeveryday Lola was heaven sent my wife and I love Lola she is the best thing that has happened to me in some time I want to thank who ever it was that sent her to me she's the best

Pretty below average experience. The good is that they keep their tenants alive, have a clean…read morefacility on the surface, and do provide a decent range of enrichment activities. That's where they get the second star. Now the bad: The facility consistently failed to perform laundry tasks, despite advertising a weekly schedule. There were cockroaches in our apartment. The facility failed to restock critical medications for our tenant. They nickel and dime you for every single item. And finally, our family caught an aide employed by Brightview (Salem, I believe) yelling at an aide our family privately employed. Unacceptable and unprofessional behavior. While they present as a clean and welcoming facility, I would recommend looking elsewhere.

Excellent, knowledgeable and outstanding. The doctors, nurses, techs were phenomenal. Their…read morecontinuous care, expertise and commitment to their patients quality of care is highly commendable.

Very responsive to clients request about caretakers' modification of hours to accommodate…read moredifferent schedule. Promptly find replacement when caretakers cannot fulfill requested time Diligently follow up when introducing new caretakers

This company is a caregiver. It's providing care to my mom and my sister. The staff (Jenny) is…read moreoutstanding to assist with any problems clock in and out at any time. I am very happy with the company.