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    Media Markt

    3.0 (1 review)
    Closed 10:00 am - 9:00 pm

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    Media Markt

    Media Markt

    (26 reviews)

    €€

    Zuid Oost

    I bought lot and lot of house appliances on line at their website. They are famous for good prices,…read moregood assortment and great customer service. While the first 2 were true, but actually lately any on line store has everything you need and they do deliver all within 24 hours on a working day, my customer experience for after sales on warranty repair was horrible. So bad that is takes away all the previous good points. Had a microwave on warranty to get fixed. Call up, been told to get it to the store... Mmm, ok... Have to pick up a car... Get the item on my shoulder... not too light... Drive, park... Walk and carry to the service point. All fine as any other post sales experience until I get to the counter and this careless assistant tells me they can not help me as this item, one of the few I their catalogue, can be serviced only on site at my place!! She would not listen to any of my complains and the fact that their phone customer service told me to get the item to get fixed there. Really got on my nerves. No help attitude not of my problem attitude. Service oriented... NO. Not even her manager managed to help me. They are totally trapped in their inflexible processes not able to recognize their errors. End of story. I left my microwave there, I shouted a bit... sorry for that. They told me they would call me back in few days to let me know but 99% there would be no hope... just not to set my expectations to high. Well, I got a call back after a week. No solution yet. I am still with out oven. I will probably buy a new one... but definitely not here!!!

    I wouldn't have thought I would like the entire experience but I did!…read more No fan at all of mega retail shops and crowds in narrow shop alleys, so I usually avoid placed like this (especially) in the weekend. My visit today, on a Saturday morning, was quiet pleasant. I was wearing a backpack, not allowed, so walked into the shop anyway. One of the guards asked me if I would please stow my backpack in one of the lockers. Sure, I said, but I don't have any coins. And promptly the man produced a plastic coin so I could use a locker. Very friendly and practical! Though I knew exactly what I wanted I got distracted more than once and each time I seemed to be interested in something, one of the staff approached me and asked me if I could find what I was looking for and if s/he could be of service. Each time friendly, open approach and not at all pushy. When was finally 'ready' to find the thing I came to the store for in the first place, I asked someone for directions but he didn't know (he was wearing a Microsoft t-shirt so I presume he was stationed near the Microsoft gear (semi-)permanent). He offered to find out and walk me there so next time he would know too. He too was very friendly and willing to assist and go a little out of his way to learn more about the layout of the huge place. All in all a very pleasant experience. Two years ago I bought a washing machine there and the delivery service was perfectly on time within the time frame they indicated. Easily reachable by train, metro, and car.

    Media Markt - electronics - Updated May 2026

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