I received a $125 gift certificate from work as a Christmas gift. I booked a facial and full body massage. The facial is $40 and full body for an hour is $70. Booking was easy and simple online through their website.
Now, I toyed with 3 stars, but my massage therapist bumped my rating to 4 stars. She was so polite and friendly but also professional. I have never had a massage from a business in my life, and I was not disappointed. Walking in, you walk into a typical waiting room area, however there is nowhere to check-in. I was a little bit confused but a woman walked from the back to greet me and told me to take a seat. After about 10 minutes, my therapist came to get me. She led me to a room that was dimly lit and had tranquil music playing. She explained I could take off what clothing I felt comfortable with doing, cover myself with the sheet and she would return. The room was clean and smelled relaxing, if that makes sense. I would recommend the massage to everyone. I had muscles I didn't know I had and left wanting to take a nap. I'm pretty sure I started to snore at one point...
I take off a star because my gift certificate was for $125. I received the body massage ($70) but did not get the facial massage ($40). I booked both appointments and had both confirmation emails. When checking out, she said it would be $70 and I proceeded to hand her the gift certificate. I admit, I forgot to point out that there was still $55 remaining. When I got home I immediately called (no answer) and emailed but did not ever receive a response. Had I paid for the service out of pocket, this would be a much lower rating. After the full body massage, I had $55 left on that gift certificate, but I never saw it or received services. read more