My daughter's ear was bothering her - we went into the office and the staff was very nice - but the…read moretreatment room was dirty and there were literally holes in the wall. It was so weird. They cleaned out her ear with water (anytime I've been to an urgent care for this, they've always used hydrogen peroxide) and her ear felt better. But then they billed our insurance for $517.00!!!! We only owe a portion of that, but the principle remains -- they are WAY overcharging for services. I called and left a message for the office manager THREE times to discuss this and she never called me back. It's awful. Stay away.

I visited here on a Friday with a painful knee injury. I saw the PA and she was very nice and…read moreoffered her opinion which sounded great. I was given 2 shots and prescription called in then on Monday I hurt the knee even worse, could hardly walk, I returned to get further treatment. I was given a paper to take to get the xray done (I had to ask where I was supposed to take this), then had to hobble out to my car, park and hobble on a long walk to get it done. I ask if I would hear from them, and was told yes, it probably takes a couple hours. After hearing nothing by 4:30 pm, I called was told someone would call before the end of the day. This did not happen, no one called, I called back on Tues. am and after being put on hold, the lady who answered the phone came back and said" your xrays showed no problems, your knee is fine". I was stunned and "excuse me, but my knee is not fine, I can hardly walk". So when I asked what I was supposed to do now I was told they suggest I go to the hospital or somewhere that can do more etc.. Guess I should have went somewhere else to begin with. I can't believe I got no call back, no real instructions, and no referral to further help. I'm simply amazed at the treatment. I understand they might not be able to really help my problem but they could have certainly been more courteous. Lesson learned.

My son just went there for service. They told him no one was available and for him to go to Clayton…read moreor Flowers Plantation area for help-APPALLING! What kind of healthcare professionals refuse to help someone obviously sick! Why was the office open then? The healthcare system has deteriorated to an unacceptable level at this office.

The urgent care and primary is ran out of same office ..i went into there for an issue that had…read morebeen ongoing had already been to er and they done nothing but bill me and say follow up have had pain astending my fingers on my right hand which i use for everything..and the nurse had the bedside manners of a baboons ass because she tried saying i was making it up and she wont the dr and then i was told it was depression so they referred me back to er..and i just went home ..then got called to please come back they wanted to help me after i left..ended up returning for a splint and prednisone which they should have done to begin with instead of nurse insulting me,wasting 2 hrs of my day,gas and i definitely wont go back to see a nurse only board certified doctors..

First time at this practice and my daughter's first GYN visit. She was incredibly nervous. Upon…read morearrival, the receptionist was thorough and welcoming. We were called back in less than 5 minutes. The nurse who took us to the exam room was so kind and thorough. She really set the stage to relax my daughter. The PA entered and spoke to my daughter, knowing she was very nervous. She was to the point, she made sure my daughter was okay to proceed, and she was so generous to tell my daughter how well she did. We both loved Gina Menia! Upon check out, our experience continued to be so positive. Shannon checked us out and she was wonderful. I wish I could recall the name of who took us back to the exam room. She checked on how the visit went and talked to her for a few minutes. Never have I dreamed of such a positive visit for a teen for a sensitive type of visit. I highly recommend this team. Thank you for leaving such an amazing impression on me and my daughter!

From day one of going to this place I felt like they rushed me in and rushed me out. It's my first…read morepregnancy so I have lots of questions, but this place did not make me feel comfortable enough to ask anything. I felt like I was bothering them or inconveniencing by asking any questions. Even when I did ask questions the answers were very vague. I felt like I was just going through a fast food drive through the way the rushed me and rushed me out every time. The final straw was when I had an appointment at 11 and I called because there had been a car accident that caused some traffic so I was running about 10 minutes late. I called up there and spoke to one of the ladies at the front desk and she told me that they would still see me as long I was in the 15 minute window. When I get there to check in the lady with short blonde hair told me they couldn't see me. Even after she went to the back office and asked if they could still see me and I heard one of the ladies say yes I told her we could still see her. I had an ultrasound at 11 and a routine check up at the 11:30 and they wouldn't see me for either. I do not recommend this place to anyone considering. They need to do better.

No housekeeping or bed changes in 5 days 2nd blood pressure…read moremedication took blood pressure down to 39. No one related to Dts, 4 days. I had to refuse to take medication Man came into room at night, lights off...no one knows who he was Medication needed to control blood sugar refused Insistence on insulin although 7 day dose Mounjaro already taken No visits from my doctor at all...felt abandoned Still have no idea what my health condition is! Took 4 hours of gasping for breath with fluid in lungs before any treatment. No one seemed to believe me.

Update: After being told by the RN that a much needed emergency appointment would get scheduled…read morebefore being released, we were naive and so trust her. It seems to come easy for some people to look you in the eyes and lie. I agree with those stating this hospital just doesn't care about you.

Do not recommend. Besides the lack of quality customer service, they tried to put me into menopause…read moreearly without a diagnosis. After having diagnostic surgery they told me I did not have endometriosis. Then doctor did not show for my surgical follow up appointment .This week I was diagnosed with endometriosis by another provider just by viewing the images I begged to obtain after my surgery.

Office only allows one person to come with the patient... including babies. I'm three months…read morepostpartum and brought my husband and breastfeeding infant. I was told either my husband or baby could go back with me to see the male doctor. This practice does not serve mothers well if they will not allow them to bring their children. I did not even see the Dr because I do not feel comfortable seeing a practitioner with such a sensitive issue without being allowed a support person.