Wen to Mechanic on Duty for a routine service with oil change. The next time I drove the car, the check engine light came on - had to dig out the manual to see what the light was as had never had a problem with the car before. We brought the car back immediately and the mechanic switched off the light. Not fix the problem and switch off the light - they switched off the light. Needless to say, the light came back on. I went to a different garage to have it checked since I was still a little shocked at how little they cared that they might have damaged the car. The mechanic put his hand in and it came out covered in oil caused by an oil leak. The oil leak damaged a sensor which caused the warning light. Spent a lot more having the other mechanic repair the damaged parts and check the car than a decent service would have cost. Called Mechanic on Duty to see how this could have happened. They tried to blame the other mechanic without much reasoning or rationale. Then resorted to the standard response that faults can occur at any time - purely a coincidence that oil leaked the day after the oil was changed as part of the service. It could be a coincidence but seems a bit too coincidental. The point of a service is to give comfort that your car is working normally and less likely to break down. Spoke to the mechanic that performed the service. He explained that it was my own fault and that he was "legally entitled" to 3 attempts to fix the car before he had any responsibility. Not sure what that legal entitlement is but he assured me he was since he has been in this situation a few times. I have no doubt that he has. Spent more repairing the car than a service anywhere else would have cost and a lot more effort. Worst customer service experience just added insult to injury. read more

Went to Mechanic on Duty for pre-NCT check. Among other things they checked the light bulbs and replaced two of them, found a few bigger issues, so I knew the car is not going to pass as the test was the next day. But one of the issues the car failed the NCT on was the light bulb!!! Aparently the indicator bulb was just laying there not connected. I dont know whether this was the one they replaced or just checked on, it doesn't really matter. You'd think you can trust a mechanic with the light bulbs... So dissapointed with their serive. Called them after and they said to come back so they'll have another look. I decided it was not worth my while going back all way to the south side (im on the north side) just for the light bulb as there is no guarantee they'll do it right. read more