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Meadows Outpatient Center

3.0 (2 reviews)
Closed • 8:00 am - 8:30 pm

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Sandstone Care Denver

Sandstone Care Denver

3.3(7 reviews)
1.9 mi•Southeast

While I unfortunately wasn't able to use Sandstone's services, I needed to write this review about…read morethe most recent experience I had with Alyssa Green with the Sandstone Behavioral Health Team. My husband experienced a psychiatric emergency two days ago. While we were in the ER, once everyone calmed down and we were able to speak with a crisis counselor with The Aspen Hope Center, we were discharged to go home and figure out what facility my husband would be able to receive residential treatment at. Sandstone was two of the five covered facilities that we could go to that would be covered through our insurance and that was recommended to us by the team at The Aspen Hope Center. Upon calling to get more info, I learned that the only facility that Sandstone had that offered the program my husband needed had an age cap of 35 and he is 36. Normally I would have expected that to have been the end of the road and that I had another few hours of phone calls ahead of me, but the woman I spoke with sent my information over to Alyssa and she's the reason why I'm writing this review. Alyssa called me not long after I hung up with the admissions team at Sandstone, and she immediately made me feel at ease. After everything I had just been through I was obviously flustered and my brain was very scattered, I didn't even know where to begin as far as who to call, where to look for reviews, what reviews to believe, etc. She then provided me in and out of network options for my husband to go to and after a few days of phone calls/questions I think we've decided on the best possible option for my husband to get the best care he can get. I'm so grateful to the team at Sandstone for providing this type of service for patients that don't qualify for their programs, and even more grateful to Alyssa for her kind compassionate care and help. I was expecting this experience to be an absolute nightmare, and while none of it is easy Alyssa made it feel manageable and helped me figure out where I should start. :o)

** I took a full week after writing this and describing the events described below to cool off,…read morebecause I was THAT upset. I've edited a bit for length, but otherwise nothing has changed in my mind after a week's reflection. ** __________________________________ I cannot begin to express how disappointed I am with this organization. Our family member's insurance company denied payment for treatment here, yet their admissions counselor called me and said that "the leadership has decided we want him to get better, so we're admitting him to the program anyway." We were so relieved I was actually in tears at their kindness and commitment to helping a young person in crisis. How wrong I was. After attending three weeks of the program called PHP (I was told it would be two weeks, BTW), our first family therapy Zoom meeting wasn't therapy at all, and instead they decided to tell us that the insurance has denied the claim (which they knew before they accepted him) and our family member will have to transfer to another program. I am beyond livid. They knew even before he started the program that the insurance wouldn't pay, and yet they allowed our family member to start anyway. Now he has to start with a new program, a new doctor, and a new therapist. This is inexcusable and detrimental to the health of the young adult they once claimed to want to help. (Yes, I know they have to make money to stay in business, but it was their decision to accept him. We didn't twist their arm.) Families who are not familiar with outpatient mental health programs shouldn't be expected to know all the facets of these programs and how they're paid for or structured. Before our family member was admitted, I was given all the details of the program (two weeks of "PHP" five days a week from 12-5, then continue for another 8-10 weeks of three hours a day, three days a week. I understood this to be one complete program, not two, but as they were telling us in our call today, no, it's two separate parts, so everything's just peachy. No, it isn't. They're fortunate that our family member is far less upset about this than I am and believes the new program he'll have to start at another place next week will be helpful, but what I've learned from this is that you really can't count on anyone except yourself to get through something as difficult as depression, because even the professionals may let you down.

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Meadows Outpatient Center - c_and_mh - Updated May 2026

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