Extremely Disappointing and Uncomfortable Experience…read more I had an extremely disappointing experience with this apartment community. My friend and I were treated in a way that felt discriminatory and racially motivated, and the situation escalated to the point where the police were called and we were accused of criminal trespassing. What was especially upsetting was how quickly the situation escalated and how we were treated compared to how we would expect any potential residents or visitors to be treated. We were made to feel unwelcome and as though we were automatically viewed as suspicious because of our appearance. Rather than communicating with us respectfully and attempting to resolve the situation, management involved law enforcement and treated us as though we were criminals. Being approached by police over an accusation of criminal trespassing was extremely upsetting and embarrassing, especially when we did not feel that we had been given a fair opportunity to understand or address the situation beforehand. The entire experience left me feeling uncomfortable and unwelcome at this property. I would strongly encourage anyone considering living here to be aware of how management handles situations involving potential residents and visitors. Everyone deserves to be treated with the same level of respect and professionalism regardless of their race or appearance. Unfortunately, that was not my experience here. I hope management takes this situation seriously and examines how these situations are handled in the future so that other people do not experience the same treatment.

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

Loved living in Summerwood so far. The maintenance crew have been incredibly helpful!!read more

My son stayed at these apartments for 11 months while in college. We ultimately choose them because…read morethey always answered the phones when we called and were extremely helpful! The apartment was nice and clean when we moved him in. Any maintenance request were answered and resolved quickly, only had a few small request. The office staff is great!!

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

great place. reasonable prices. clean apts. manager on site !!!!! works well with occupantread more

We've lived here for over 2 years and we absolutely love it... property is always clean and very…read morenice neighbors

Awful, the owner Laura Taff refuses to do a walk through at the end (make sure you insist against…read moreher wishes) then claims the bond. It' all smiles and southern nonsense until the money is wanted. When it doesnt suit her she wont write back. Concerns about bed bugs at one point, but apparently didn't happen. Complaints went to Better Business Bureau and I heard others are contemplating it.

I was offered a position in Tyler in May. I had originally planned to rent a small home in the…read morearea, but my plans fell through at the last minute. With only a few days before I was to start my job, I was eager to find a nice, safe, place to stay. When I drove into Haverhill Place I knew it was the place for me. It is a beautiful property, with wonderful amenities provided for the residents. Large, open floor plans, with a peaceful and serene atmosphere. It is also very quiet, no loud parties or noisy neighbors... it is perfect! Laura and Callie are the best. Always available to help if you need anything. Security on premises is fantastic and just a phone call away. If you're looking for quiet, safe, peaceful and serene apartment living... Haverhill Place is the place for you!

It's disgusting how much money they charge for rent. Late fees are 50 the first day, 15 every day…read moreafter until it hits 200, then they evict you. They are swindling residents because the apartment aren't anything special! They just paint over dirty tubs and doors. There are bedbugs and roaches and so many leaks. The apt manager is rude. They don't seem to have good communication in the office. They will say you're breaking your lease even tho they didn't write you a new lease, but definitely made should to collect a $500 transfer fee. Disgusting. After you move they will refuse your mail even tho you told them you'd be by to get it. Unprofessional.

Love this place! The staff is always helpful, friendly, and professional. Everything is newly…read moreremodeled and they have a beautiful pool. Very reasonably priced and right in town. Less than two miles from both colleges. Friendly and quiet neighbors. I will definitely be renewing!

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!