I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Cumberland Place is a gorgeous and well maintained community. The floor plans are very spacious and…read morethey rent for a great price!

Great staff, location and scenery. They deserve 5 stars. They keep it clean and the upkeep is above…read moreand beyond what you would expect. I have always received excellent customer service. No complaints in 3 years. Maintenance is quick to respond to calls.

I have been living here for 7 years now and I have met many other people that live here that have…read morelived here for 20 years. I was Googling businesses and came across this review for The Hudson from a few years ago. Since this is a really nice place to live I thought I would let you know my thoughts on living here. My opinion on the other review: Yes, there have been some boiler issues in the past but the manager had plumbers out every day until they fixed it. I remember seeing multiple plumbing companies working on the boiler. The manager doesn't stop until she makes the situation right. We even received updates from the manager daily on the status of the water issue. It was only the hot water that was out for a few days but there was still water and the water was luke warm so it wasn't too cold to shower. People stay here because this place has a home/neighborhood feeling with all of the trees, views, and nice people. The manager, Sherry, is the best manager that this place has had since I moved in. The entire staff is caring and professional. This place isn't perfect with not ever having an issue, but what place is? Overall, the staff takes care of you and if you have any type of problem, both the office staff and the maintenance staff are on top of their game fixing it. In my opinion, you can't beat that! Customer service that we get should be #1, not that this place might have an issue here and there. That's any place you go...My overall opinion, I love it here!

Loved living in Summerwood so far. The maintenance crew have been incredibly helpful!!read more

My son stayed at these apartments for 11 months while in college. We ultimately choose them because…read morethey always answered the phones when we called and were extremely helpful! The apartment was nice and clean when we moved him in. Any maintenance request were answered and resolved quickly, only had a few small request. The office staff is great!!

Not sure why all of the haters, but (knock on wood) during my time at The Madison, I've found the…read morestaff to be helpful and for the apartment itself to be good overall. The rent is a bit pricey for Tyler, but they give discounts off rent for certain employers. I like the staff here and think it's a good apartment complex overall!

Extremely Disappointing and Uncomfortable Experience…read more I had an extremely disappointing experience with this apartment community. My friend and I were treated in a way that felt discriminatory and racially motivated, and the situation escalated to the point where the police were called and we were accused of criminal trespassing. What was especially upsetting was how quickly the situation escalated and how we were treated compared to how we would expect any potential residents or visitors to be treated. We were made to feel unwelcome and as though we were automatically viewed as suspicious because of our appearance. Rather than communicating with us respectfully and attempting to resolve the situation, management involved law enforcement and treated us as though we were criminals. Being approached by police over an accusation of criminal trespassing was extremely upsetting and embarrassing, especially when we did not feel that we had been given a fair opportunity to understand or address the situation beforehand. The entire experience left me feeling uncomfortable and unwelcome at this property. I would strongly encourage anyone considering living here to be aware of how management handles situations involving potential residents and visitors. Everyone deserves to be treated with the same level of respect and professionalism regardless of their race or appearance. Unfortunately, that was not my experience here. I hope management takes this situation seriously and examines how these situations are handled in the future so that other people do not experience the same treatment.

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

The HOA fees here are $240 a month. The roofs are needing to be replaced. The HOA says you are not…read moreto replace the roof that they are in charge of that. There is a lawsuit against their insurance company. And this is the excuse they are giving to all the owners at Hamilton Park 5401 Hollytree Drive, Tyler, TX. It has been at least 7 years as of 10/25/2025 that they have been telling owners the law suit is about to come to an end. And every year that goes by more owners are experiencing roof leaks. There are patches on many of the owners homes. It is an eyesore to see stained ceilings on the living room ceilings , waking up to rain in your face in the morning from your bedroom ceiling. This should never be except able! If you move here you will joing the other owners in leaking roofs! This is unexceptable!

Great place to live. The community is like family. The location is convenient to shopping and…read morerestaurants.

great place. reasonable prices. clean apts. manager on site !!!!! works well with occupantread more

We've lived here for over 2 years and we absolutely love it... property is always clean and very…read morenice neighbors