The Kind Castle is awesome. I always go out of my way to shop here not only for the deals, but for…read morethe excellent customer service. The budtenders are super knowledgeable, funny, and always make me feel welcome. I never feel dumb for asking them questions. This dispensary has a great selection of products that can meet any budget. I "highly" recommend this spot!

-1 - At the least. This Was one of the worst mistakes I ever made in my life by stopping by the…read morestore on my drive through Colorado. I went in And purchased a cartridge called sauce. I got in my car and started driving off opened the cartridge and it was a quarter gone. Now I am on the freeway - there is no exit to get off so I can't turn around. And now maybe this was in a 10 minute time frame from when I left and purchased the item. I immediately called the store and voiced my concern of the cartridge not being full, the girl on the phone told me specifically "I am looking at one right now and it is full". And I said, well I don't know what to tell you but this I just opened and I have it right here in front of me and it is not full. She said hold on let me talk to my manager. Came back and told me that there is absolutely nothing that KIND CASTLE can do for me and I would need to get in touch with the manufactureR and then they would need to give kind castle a refund and then I Need to go to BACK to KIND CASTLE castle to pick up my exchange of a product that was not what it was said to be. Wow! This is just unbelievable, I have never in my life had anyone tell me this. I could never have smoked a quarter of this cartridge within seven minutes when I was driving a car. I have a witness in my car as well. I got off the phone started thinking how completely insane this was because not only did the girl disregard me in my concerning subject. She actually tried to end the call saying I have "another customer on the phone and I have to go" ... this is a Hmmmm moment...I guess I'm not a customer at this point? Wouldn't you feel that way if you just purchased something, called back to have a complaint on the item and no one cares and they disregard you and tell you they have to go to another call. This is by far one of the worst customer service experiences, I have ever had in my entire 52 years of life and working over 35 years in a retail atmosphere of high end product. And believe me, Unfortunately this gives me the keen eye of knowing when disappointment is at its highest. This has been the worst experience I've ever been through for a measly $45 item that a store manager is basically telling me I'm lying and I might be sued for harassment because I have a complaint and he won't give me the information on where to go he is putting his feet in the ground and making a point and it is very unprofessional. Honestly I can't even believe that a person in this day of age when businesses are going to be struggling to stay alive that he can't turn and make this a comfortable transition in what I need to do for an unsatisfied product? Wow. Is all I know to say. And then to tell me I am going to be banned and sued for Harassment - this is really insane. It's unfortunate. It really is. So the interaction is getting more horrible. This dude Mark Mayasich is certainly a fighter. He should not be "helping" customers. The emails he has sent me regarding this experience are threatening and horrible name calling. This experience is insane. Bullying at its finest