We had 46 plants delivered, organized and planted. The team did a great job. They were efficient,…read moreorganized and knowledgeable.

5/25 Update: Reducing my review to 2 stars due to continued poor follow-through and disappointing…read morecustomer service. Prior to posting my original 3-star review, I had already made multiple attempts to rectify this issue directly. For context, my baseline purchase was $4,000, and we had planned to spend an additional $5,000 (totaling $9,000) to add 15 Myrtle trees once the fencing was completed. Thankfully, we now know to take our business elsewhere. Before I posted the 3-star review, I was told by Austin that the manager, Bret, would be reaching out to me. That never happened--so I went ahead and posted the review. Only after that, on Monday, 5/20, did Bret finally text me and schedule a call for Tuesday, 5/21. He never called. I had to reach out at the end of the day and was met with the same excuse I had heard before: "We got so busy." That excuse was also given the last time I communicated to ask why no one had contacted me in the first place. In my text response, I clearly said I had given them every opportunity to make things right, but it was evident this wasn't going to happen. At that point, I requested a refund for the items that were ordered but not yet delivered. Bret finally agreed to issue the refund via text on 5/21--but as of today, 5/25, I have yet to receive it. In the meantime, I've sourced replacement roses from another nursery. I originally asked Moon Valley to retrieve the incorrectly colored roses that were planted despite my specific communication. I've received no response or direction on that matter, so I'll be relocating them to the wooded area behind my home. I want to reiterate that Austin and the planting crew did a good job with what they were tasked to do. Unfortunately, management's lack of professionalism, accountability, and basic follow-through has turned what could have been a positive, long-term relationship into a frustrating and disappointing ordeal. As of today, still no refund. Side note - Austin you need to open your own business. You will ruin your credibility with this company. Original Review Here's why I'm giving 3 stars instead of 5: Austin, the salesperson, is the reason I committed to this company. He selected the best plants for my yard, provided thoughtful advice, and offered excellent service--he absolutely deserves 5 stars. The planting team also did a great job with the three trees, 21 shrubs, 3 roses, and 1 potted Calamondin tree, so I would give them 4 stars for their execution. I'm deducting one star for the crew accidentally hitting the AT&T line during planting. While it caused inconvenience, I understand it had rained the days before and the orange marking was likely faint--so I can be fair about that. The biggest disappointment--and the reason this is a 3-star review--is with Moon Valley's inventory, planning, and poor communication. I was never notified that the full order wouldn't be delivered on May 13, and I only found out from the planters on-site. The roses that did arrive were the small size (I ordered big at $65 a piece and look big when I saw in store - see photo on what I got planted - is that big to you?) and wrong color (pink instead of white). What made this worse is that the rescheduled planting for the missing items was pushed out nearly a month, with no effort to prioritize us on schedule to rectify their inventory issue--despite it being due to their own poor planning. Great sales experience and solid planting work, but the lack of communication and accountability from the rest of the company really took away from what should have been a smooth process.