I had the pleasure of dining next to the residents and staff of Village Walk yesterday at the…read moreChinese Buffet in Islandia. To say the staff went above and beyond would be an understatement. They took the time to bring all 12 of the patients they brought with them up to the buffet line 1 by 1 and helped them pick out what they wanted to eat, I don't think I saw either of the employees sit down once to eat their own food! All of their patients had a smile on their face and looked well cared for. I hope if the time comes one day that I am placed in any kind of senior community that the individuals caring for me are half as kind and compassionate as the 2 staff members I saw working with their patients yesterday. God bless them both and the work they do.

My dad recently moved to the Village Walk in Patchogue. It…read morewas a huge change for him moving from his long time home in Roslyn to an assisted living apartment. I was worried if we were doing the right thing for him. It absolutely was !!! It turns out the facility is beautiful,clean and the staff goes above and beyond for the residents. Compared to other facilities I've seen Village walk is by far the best ...

Amazing company!!!!!!! In the most difficult of times they helped us navigate through to get help…read morefor our elderly parent. This company is the best kept secret ....... when you are looking for help and nowhere else to turn this is the place to call!!!!!!!!! Tiffany is outstanding , understands and compassionate. We would highly recommend her to everyone!!!!!!!!!

Excellent, excellent advice. I wish I had found Tiffany's company last year. She would have saved…read moreme from the months of the run around trying to deal with Medicare, nursing home social workers, assessment interviews, rescheduling assessment interviews,etc. She also referred me to an excellent person to have a stairlift installed for my mom. I thank Bridge A Way for helping me and my family. My mom now has a discharge date after everything was put in place with Tiffany's help. My mom will be home in 2 weeks. Thanks again

I would give zero stars if that were an option…read more BrightView Sayville failed my aunt at every possible level--medically, ethically, and humanly. After developing a UTI that went untreated, the physician covering BrightView prescribed the wrong antibiotic. This catastrophic error snowballed into two separate week-long hospitalizations for sepsis, ultimately becoming the driving force behind her transition to hospice care. Once Wilson Hospice became involved at BrightView, the situation somehow worsened. Staff withheld prescribed agitation medications, left her sitting in her own filth, and repeatedly allowed her to attempt to climb out of bed despite being a high fall risk. Their response time was so poor that my family felt forced to place cameras in her room so I could monitor her care from home. There were multiple occasions when I had to drop everything and drive to the facility myself to calm her agitation and physically prevent her from falling--because staff either could not or would not respond appropriately. Even hospice staff struggled constantly with BrightView employees, who argued and resisted adequate symptom management despite medical orders. Ultimately, we had no choice but to remove her from BrightView entirely and place her in hospice respite care elsewhere. Only then was she properly medicated and treated with dignity. She passed peacefully, something BrightView had made impossible. The indignity did not end with her death. After her passing--while we were still paying for her room--I spent hours packing her belongings myself. Despite this, BrightView staff removed her clothing, Christmas decorations, and personal items without permission, claiming they were "laundering" them and planned to redistribute them to other residents, without consulting me or my family. This is especially egregious given that for months prior, we had to fight relentlessly just to get her laundry done at all. This facility showed a consistent pattern of negligence, poor medical oversight, lack of compassion, and shocking disrespect for both residents and families. No one deserves to be treated this way in their final days. I would not allow my worst enemy to live at this facility.

Beautiful residence only a few years old but poor upkeep. The smell of urine is very strong in…read moresome areas. The apartments are over priced and not worth the monthly rate. This is not a case of "you get what you pay for"! Pretty much the only thing you get is to live in the building and the same meals on rotation. Don't expect to get medical help or attention within minutes it takes upwards of an hour for someone to respond to your call for help. Sometimes more than 1 hour. The sales team was very skillful in convincing families to move their loved ones in and quickly too, with the promise of nurses around the clock. That's a joke, they barely have nurses per shift. Forget about finding help after 11pm. Nice aesthetics but horribly run, more like Fright view .

Just go to stonybrook hospital this place is useless brought my wife coughing up blood waited long…read moretime and just lrft STONYBROOK ONLY PLA R

Broken back, broken leg, and still made me leave with pain pills. Thanks now I'm gonna be screwed…read moreup for a longer time

My Aunt is in the facility 2nd floor. As a 98 years old, she…read moreis doing very well. Because she gets wonderful care. People working there are very nice. Thank you Kim, Jordan, Jen, Frank, Scott many more ,,,,, sorry I should know everyone's name Thank you everyone who is working there. It's not easy every patient is different. We really appreciate you all.

Definitely understaffed. The staff they have too many patients to deal with. The aides, LPN's,,…read moreRN'S do their best. The OT/,PT. Recreation depts have way too many patients & need more space. They. do not address the actual needs of dementia/Alzheimer& Sundowning patients & they should be placed in places that do. Food is okay but often cold. Personally I will never go there again. Social workers & budiness officee worketsdo not due their jobs correctly. & in a timely manner pluses about what was done. It needs better organization, & more caring administration staff.

Our first aide gossiped about the other veterans she helped. Our second aide spent copious amounts…read moreof time using her phone. We are generously granted eight hours a week by the VA. For whatever reason, scheduling continues to be an issue with this company. I find myself repeatedly ringing to inquire if (I mean that, IF) someone has been identified to come help my Dad when the the assigned aide cannot come. There are peculiar communication protocols in place. Here's an example that will leave you scratching your head. We were switched to a new aide when the heavy phone user left. My Dad had two appointments scheduled months back at the VA. Realizing the new aide's schedule conflicted with my father's appointments I rang Utopia. I rang Utopia after speaking to the aide. She said I needed to ring Utopia. Fine. I speak to the coordinator at Utopia and I'm told: - Cancel the 2nd appointment of the day (The aide probably won't be able to do such a long day.) - Once I cancel the appointment, schedule the disabled bus service - Once the bus appointment is made call Utopia - Utopia will ask the aide if she can accompany Dad to his appointment - As the trip will go over the daily allotted time the extra hours will be subtracted from Dad's weekly eight hours Yeah, so I do all that. More than a week passes. But I follow their guidance. Utopia finally speaks to the aide. (AFTER I CALL THEM TO REMIND THEM.) The aide has a family and could never conceivably work those hours. Can Utopia find a fill-in aide to come a different day of the week? NO. So I find myself on Friday after Thanksgiving ringing Utopia. The coordinator had agreed to call "close of business" Tuesday to advise who would be coming Wednesday or Friday. It's Friday a little after 1pm. There isn't anyone on the schedule. I've been promised by the person answering the phone the primary coordinator will ring to 'resolve this'. But as I said to Utopia, it shouldn't be my responsibility to keep track of scheduling. What if I wasn't able to ring? What if it was just my father? I honestly don't think anyone would show. They are somewhat disorganized as a company. The phone using aide used to gripe about them alllll the time. I can see why now.

From the owner: Utopia specializes in providing home health aides and personal care aides to clients who need…read moreassistance.

Except for the doctor and two nurses I dealt with the people they are not friendly at all and take…read moretheir time to deal with you.

I was referred by a co worker so I called to make an appointment and waited three weeks until their…read morenext availability for my five year old daughter for chronic migraines from an accident at school. I arrive, they couldn't find my appointment asked if I made it today and I told them no it was made weeks ago. Then I'm told that her insurance information was never inputted after I provided it the day I made the appointment. I pull my daughter out of school early I leave my job early to be turned away and told the Dr doesn't take her insurance. Why wasn't this told the day I made the appointment!?! They even called to confirm me the day before and I was sent packing. I wasted hours of my job, my time and my gas as I came from Riverhead ontop of pulling my daughter out of school. No one would see my daughter and I was told unless I wanted to pay for the appointment - NO you should have paid for the appointment for your mess up. I will NEVER EVER RECOMMEND THIS PLACE !!!!!!!! HORRIBLE YOU CAN DO THIS TO A FIVE YEAR OLD !!!!! I won't be back. Stay far away !!

I never thought this would happen but I'm tired from talking. The temporary home health aides…read morestarted today. Via an incredible grant from the Parker Jewish Institute someone will be here while I'm away. The agency, Home Instead, is incredible. The coordinator accompanied today's aide to make introductions. Wednesday's aide stopped by for a long visit. I'm stunned both wanted extensive demonstrations of their responsibilities. I've got a long list of things to finish before I leave. However, I feel comfortable leaving my parents in good hands. If any Long Island people ever need a home health aide Home Instead is top notch.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Hampton Bays, NY…read more Our Care Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimers and dementia support. We build flexible care plans around each families needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Hampton Bays and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family and give you peace of mind.

My father could no longer stay at home alone, Baylin home care came to our rescue in our hour of…read moredire need. They were professional, responsible and friendly. Any adjustments we wanted to make in the schedule were changed easily. Breanna and the staff were unbelievable. I highly recommend them with five stars.

Awful. 4 days of no one showing up when my dad needed care. First day someone horrible showed up…read more Waiting to get my deposit back. The people who work in the office are fantastic but the aides are either terrible or don't show up.