Good help over the phone with transferring to new agent . Excellent help!! Understood how to get…read morethe information he needed with excellent communication ability!

Very bad experience here. Always had car insurance with state farm and moved to Berkley and chose…read morethe closest state farm agent. Had renters insurance along with my car insurance and this office blatantly lied and convinced my girlfriend to also get the exact same renters insurance policy I had. When asked he admitted we had NO need for the exact same policy twice. I immediately cancelled all my services and he offered no form of compensation. Very disappointed he was ok losing my business over 160 dollars. Would give zero stars if I could!

They're gonna hang up in your face because they don't know what how to do insurance. waste of time…read moreof you ask me

I discovered Eagle Rock while searching for a new insurance company for home and auto, and I was…read morelucky to find Eagle Rock just a few blocks from my home. They're a small agency with a focus on customer service that I'd never seen before. They found me excellent policies, and when the great flood of 2014 hit the area, they had an adjuster on scene within a few days.

The best insurance agent I've had in 40+ years. She knows what she's doing, and she cares about…read morewhat she's doing. I've never had any problems with Allstate after switching from State Farm over 20 years ago. Allstate has the lowest rates in my opinion. The Allstate website is easy to navigate to access my account online and see all my policies and coverages. It's all good here.

Great service! Very knowledgeable and helpful with discussing the policies and coverages. A+read more

For many years now, we have insured our home, cars, and motorcycles with the Eric Carl Agency…read more Nick, Linda, and everyone there are very easy to work with. They are extremely professional and very personable, and I give them my highest recommendation! This is the go-to agency if you need insurance!

Great service! Couldn't be happier with Nick, Andy & Linda, they take great care of me!!read more

All I can say is the Andy Benson agency for Allstate is the best. They have great customer service,…read moreJennifer is always there to answer your questions. Andy is also willing to help you all the time. I have been with them for five years now and have nothing but praise for them. If you want to get a fantastic company, go with Andy Benson agency. I recommend him highly. M Milne

Jennifer at Benson agency was very helpful in getting me insurance for the best rate possible for…read moreMichigan ins. She got back to me quickly and gave me different options. I appreciate her time and effort she put into it.

Gary, Linda, Nicole and staff have been such a great insurance agent for me and other members of…read moreour family. They've seen us through many of life's experiences including accidents, car theft, death and more...they handle everything professionally, with compassion and expediently. Highly recommend! Paym Weaver

After 20 years of sticking with him through convenience, I had to buy a new car to get a…read moredeclaration page telling me that I didn't need to be paying for the unlimited PIP coverage after all. There's no customer service here. Haven't spoken to Gary in all these years. And his assistants clearly aren't reaching out or checking either. I blame myself, for not switching sooner. But I've also asked them to find a lower rate several times with no assistance. Not the service I would have expected for a loyal customer.

Insurance is one of those necessities in life we pay for hoping we never have to use…read more Unfortunately, unexpected events like the lady trying to curl her hair and chat on her cell phone during rush hour traffic or a rotten branch falling during a windstorm happen more often than we might like. That's where your choice of insurance agent matters. Curt Luke met me personally one crisp day in October when I transferred my out-of-state policy, crunching numbers and whittling down my deductibles to find the best balance of out-of-pocket payments and savings. He stayed after business hours to make the numbers work in my favour, something I greatly appreciated. Michigan's no-fault laws caused an eye-opening bump in my monthly payments, but Curt explained the benefits of no-fault so clearly and succinctly that I found myself wishing other states and provinces had similar benefits. Score one point for informed consumer made aware of her options. Flash forward a year and a half to another series of unfortunate events at my new workplace. An overactive security gate decided to slam closed on my vehicle. After facing down security, I was a pile of jittery nerves when I called. Kathy in the agency office went beyond the call of duty to help calm me and explain what benefits my policy entitled me to. She armed me with questions to ask of the security people (fruitless as that was), took my statement, and declared her opinion of matters. Then she gave advice for how I should approach the situation as she put my claim in. She put up with several phone calls as I ran around trying to collect information, and her helpful manner made a big difference to me. Within a few hours, I had a claim sent over to the body shop repairing my vehicle and a number for the rental agency. She followed up right away with the collision shop the next morning so they could begin work. That's service with a smile and a hand on your shoulder. When I called back with a situation, she heard me out. The experience beats filing paperwork through an automated system, dealing with an interactive voice system (aka: speak to the computerized menu), and hoping you have everything right. Accidents and losses are difficult enough to navigate, much less try to figure out how the insurance company will respond. Curt Luke's agency is staffed by people who know their subjects and respond warmly to inquiries. They are prompt filling requests and excellent when it comes to returning calls. I hope you never get into dire circumstances, but if you do, remember Curt Luke and his office staff. They've bailed me out from a tooth-grinding, frustrating situation and went the extra miles on my behalf. That means a lot. When you need an advocate, they are there.

From the owner: Our goal is to show our customers what old fashioned service is. The new technology seems to lack…read morepersonalized attention. We have been successful by being there when problems arise. Our customers know whom to call when a claim occurs or when they just have a question. We want to show you what real service is. License #: MI-978063

KirstenDenise And The Team Are Truly Awesome They Truly Care About Your Needs And Will Go Above And…read moreBeyond To Give You Amazing Service I Worked With Denise I Felt Like Family This Is What Taking Care Of Business Should Always Look And Feel Like They Are The Very Best Part Of StateFarm Like A Good Neighbor This StateFarm Is There...

I worked with Lauren Edwards a this office, and she was really great to work with. She was very…read moredetailed, and was happy to explain, and answer all of my questions. She always responded very quickly, and was very polite, and happy, throughout our entire interaction, all while saving me money on my insurance for my home, and cars. I am very happy to have had the opportunity to work with this office, and feel like I am a member of the State Farm family, not just a policy #.