1. Allstate Insurance Agent: Eric Carl

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Royal Oak, MI

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Allstate Insurance Agent: Eric Carl

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

Services - Allstate Insurance Agent: Eric Carl

Homeowner or property

Car and truck insurance

Life insurance

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4 years ago

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10 years ago

Great service! Couldn't be happier with Nick, Andy & Linda, they take great care of me!!

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Words cannot describe the outstanding customer service I received while shopping for and purchasing…read moreauto insurance with State Farm. From the very first phone call to my approved policy, Demetrike hands down provided the best customer service I have experienced thus far. Friendly, professional, informative, patient, welcoming, courteous... the list goes on... His customer service is beyond 5 stars... My visit to the office was nothing different. The whole staff at Kandiss Ecton State Farm (including Ms. Kandiss herself) really made me feel at ease. These people are the Real Deal! No catch, no scheme, no gimmicks. The staff here is truly invested in not only getting to know you but finding something that works for you and it shows. The warm and friendly atmosphere they provide is phenomenal. I am very happy to be a part of the State Farm family

Horrible customer service. Raquel Koger lacks the ability to explain things clearly and then has…read morethe audacity to get mad at you when she can't explain something she's supposed to be a professional at. Raquel made up our existing premiums out of thin air and over doubled what our cost actually is and then tried to pressure us into staying with them saying she could work a better deal. Mind you we are still with state farm just not her office. How can you make up numbers and use manipulation and scare tactics to try and have someone stay on with you. Reporting her to the state for fraud as well. This is NOT how you do sales nor is it how you treat another human being.

Curt Luke - State Farm Insurance Agent - State Farm Agent

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Insurance is one of those necessities in life we pay for hoping we never have to use…read more Unfortunately, unexpected events like the lady trying to curl her hair and chat on her cell phone during rush hour traffic or a rotten branch falling during a windstorm happen more often than we might like. That's where your choice of insurance agent matters. Curt Luke met me personally one crisp day in October when I transferred my out-of-state policy, crunching numbers and whittling down my deductibles to find the best balance of out-of-pocket payments and savings. He stayed after business hours to make the numbers work in my favour, something I greatly appreciated. Michigan's no-fault laws caused an eye-opening bump in my monthly payments, but Curt explained the benefits of no-fault so clearly and succinctly that I found myself wishing other states and provinces had similar benefits. Score one point for informed consumer made aware of her options. Flash forward a year and a half to another series of unfortunate events at my new workplace. An overactive security gate decided to slam closed on my vehicle. After facing down security, I was a pile of jittery nerves when I called. Kathy in the agency office went beyond the call of duty to help calm me and explain what benefits my policy entitled me to. She armed me with questions to ask of the security people (fruitless as that was), took my statement, and declared her opinion of matters. Then she gave advice for how I should approach the situation as she put my claim in. She put up with several phone calls as I ran around trying to collect information, and her helpful manner made a big difference to me. Within a few hours, I had a claim sent over to the body shop repairing my vehicle and a number for the rental agency. She followed up right away with the collision shop the next morning so they could begin work. That's service with a smile and a hand on your shoulder. When I called back with a situation, she heard me out. The experience beats filing paperwork through an automated system, dealing with an interactive voice system (aka: speak to the computerized menu), and hoping you have everything right. Accidents and losses are difficult enough to navigate, much less try to figure out how the insurance company will respond. Curt Luke's agency is staffed by people who know their subjects and respond warmly to inquiries. They are prompt filling requests and excellent when it comes to returning calls. I hope you never get into dire circumstances, but if you do, remember Curt Luke and his office staff. They've bailed me out from a tooth-grinding, frustrating situation and went the extra miles on my behalf. That means a lot. When you need an advocate, they are there.

From the owner: Our goal is to show our customers what old fashioned service is. The new technology seems to lack…read morepersonalized attention. We have been successful by being there when problems arise. Our customers know whom to call when a claim occurs or when they just have a question. We want to show you what real service is. License #: MI-978063

Allstate Insurance Agent: Eric Carl - homeinsurance - Updated October 2026

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