"Take a few moments to express your wishes now and help to ease the burden on your loved ones."
The McMillan Mortuary's ad.
My husband and I had met with Mr. McMillan years before to make our arrangements. This was a very difficult time when my husband became ill and a couple of weeks before his death he insisted on going in alone to complete the arrangements for his burial. When he arrive home he assured me he had taken care of everything and didn't want there to be any reason for me to go the mortuary. As it turn out I needed to take his burial clothes in as they would not take them earlier that morning when they where at our home, I was told to bring them in later. When I took the cloths in a few hours later with a friend Mr. McMillan escorted me into his office to make all the arrangements again instead of using the contract and arrangements my husband had already made with him shortly before his death.
The next day my friend took me in again to pick up the death certificates and told to sit down and wait for one of the employees to run over and have the certificates corrected. Due to the their incompetence we had to go in three times to have corrections made and each time we were told to sit and wait. There were never any apologies or warmth shown.
My uncle owned a mortuary in Phoenix, AZ and my brother worked for him and from their example and my experiences with my family deaths I was under the impression that it is the responsibility of the mortuary to take care of details and comfort the family at this difficult time. I pray that with time there will be some warmth and compassion shown here.
"Take a few moments to express your wishes now and help to ease the burden on your loved ones."
This is what my husband did, as sick as he was and painful as it was for him he took time to go in and express his wishes. His wishes were not followed. He was a very loving, caring, and protective husband and he is greatly missed.
I want to say that I was very thankful and comforted by the care, warmth and compassion from the persons responsible for transferring the body to it's final resting place.
Gratefully, I or my body will never need enter this place again. read more