1. McKnight Insurance Services

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Mansfield, TX

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McKnight Insurance Services

5.0 (1 review)
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9 years ago

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Samantha Nguyen-Le - State Farm Insurance Agent - State Farm Agent

Samantha Nguyen-Le - State Farm Insurance Agent

(3 reviews)

Next to impossible to get a straight answer from the staff. One person will tell you one thing and…read moreanother something completely different.

Everyone that is complaining about this agency seems to be wrong according to State farm agency…read moreowner Nguyen-Le. I am sure with that being the case I'll be wrong too, but here goes nothing!!! After being with the agency for around or over five years I experienced several changes. My insurance went from $160 to $290. And let's not forget the unexplained extra charges in between. Oh!!! and let's not forget the $374 because my wife cancelled the home insurance... Only to be told that the payment would go back to normal at$290. Mind you I was paying $252 before she cancelled the home insurance. Dang I almost forgot...I never filed any claims, and when my wife's car broke down on the 75 downtown Dallas, we were told that she was too far away from home to use roadside assistance . To top it all off after cancelling the car insurance 14 days before my next billing cycle would have come, they still took out $290. However this part wasn't their fault, because my new insurance company didn't get the paperwork out in time. This last situation was probably my worst with the agency, because when I received my refund checks (a month later) one of the checks was for $221 which is obviously wrong ($290). I immediately called the agency but was informed that all agents were busy. Prompting me to stop by. You'll never guess what happened . No one was busy and the Queen Bee herself looked at me like I was the plague. After all the excuses I was told they would get back to me as soon as they found out what happened. After going on to tell me that there may be some charges that were taken out . Long story longer!!! Since she thinks everybody is stupid can't wait to find out how much of this was due to my stupid mistakes with Nguyen-Le's agency. But trust and believe the biggest money pit of a mistake I have ever made is staying so long with a company that lacks integrity and only knows how to collect payments

McKnight Insurance Services - insurance - Updated October 2026

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